Appendix
•
The Application for the Internet acceptance, if "damage",
"wet", "theft" and "loss" are eligible. In the case of
spontaneous failure (not the cause damage, such as
water wet, but does not power on, the screen does not
function or other), it will be accepted by phone for
interview is required.
•
To apply for the Internet, you need the e-mail address.
■
au after-sales service information
Service
Keitai Guarantee
Service Plus LTE
Members
Others
Replacement
cell phone
delivery
service
Spontaneous
failure
1st
year
Free of
charge
No
recompense
2nd
year
or
later
Customer
charge
1st: 5,000
yen
2nd: 8,000
yen
Partially damage,
water soak,
irreparable
damage, theft or
loss
Service
Keitai Guarantee
Service Plus LTE
Members
Others
Holding
over and
repair
Spontaneous
failure
1st
year
Free of
charge
Free of
charge
2nd
year
or
later
Free of
charge
(three-
year
warranty)
Actual
cost
Partially damage
Customer
charge
Upper
limit: 5,000
yen
Water soak,
irreparable
damage
Customer
charge
10,000
yen
Theft, loss
No
recompense
No
recompense
(model
change)
* Charge amounts are all tax excluded.
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