Appendix
◎
You can apply for membership only at the time of
purchasing your au cell phone.
◎
Once you cancel the membership, you cannot reapply for it
until you purchase an au cell phone next time.
◎
Note that when changing the model or purchasing an extra
cell phone, this service only covers the most recently
purchased au cell phone.
◎
When an au cell phone is handed over to you or someone
else, the "Keitai Guarantee Service Plus LTE" membership is
also handed over to the successor of the cell phone.
◎
When you purchase a new au cell phone upon changing
the model or purchasing an extra cell phone, your "Keitai
Guarantee Service Plus"/"Keitai Guarantee Service Plus
LTE" membership for the old au cell phone is automatically
canceled.
◎
Service contents are subject to change without notice.
■
au Micro IC Card (LTE)
The au Micro IC Card (LTE) is lent to you by au. In case of
loss or damage, the card will be replaced at your expense.
When a malfunction is suspected, or in case of theft or loss,
contact an au shop or PiPit.
■
After-sales service
If you are unsure about anything regarding after-sales
service, contact the following service contact.
Customer Service Center (for service canceling
procedure in case of loss or theft)
From a land-line phone,
0077-7-113
(toll free)
From an au cell phone,
113
without area code (toll free)
Business hours 24-hour (7 days a week)
Keitai Guarantee Service Plus (for loss, theft, damage)
From a land-line phone/an au cell phone,
0120-925-919
(toll free)
Business hours 9:00 - 21:00 (7 days a week)
Online Repair Desk (24 hours a day over the Internet)
(
https://cs.kddi.com/support/n_login.html
)
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