Appendix
After-sales service
■
When asking for repair
For repair, contact Keitai Guarantee Service Center.
During the
warranty
period
Repairs will be done based on the terms
of services of the free-of-charge repair
warranty described on the warranty card.
Outside the
warranty
period
We shall repair the product for a charge
as requested by the customer if repair
renders it usable.
◎
Before handing in the product for repair, make a backup of
the contents of memory since they may disappear during
repair. Note that the Company shall not be liable for any
damages and loss of income should the contents of
memory be altered or lost.
◎
Recycled parts that meet the Company's quality standards
are sometimes used for repair.
◎
Collected au cell phones by Replacement cell phone
delivery service which you used before are recycled to cell
phones for replacement after repairs. Also replaced parts
by au after-sales service are collected and recycled by
KDDI. They are not returned to customers.
■
Performance parts for repair
The Company retains performance parts for repair of the
product main unit and its peripherals for four years after
discontinuation of production. "Performance parts for
repair" refers to parts required for maintaining the functions
of the product.
■
Warranty card
At the store of purchase, thoroughly check and read the
name of the retailer, date of purchase and other necessary
details filled in on the warranty card, and be sure to keep it
in a safe place.
■
Keitai Guarantee Service Plus LTE
An after-sales service membership program on a monthly
basis called "Keitai Guarantee Service Plus LTE" (monthly
fee: 380 yen, tax excluded) is available for using your au
cell phone for a long time without worries. This service
expands coverage for many troubles including malfunction,
theft and loss. For details of this service, refer to au
homepage or contact Keitai Guarantee Service Center.
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