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MDU Solutions

– UCrypt

IP to IP – Quick Start Guide

12-1

CHAPTER 12: SERVICE & SUPPORT

12. SERVICE & SUPPORT

12.1 Contact ATX Networks

Please contact ATX Technical Support for assistance with any ATX products. Please contact ATX Customer Service to

obtain a valid RMA number for any ATX products that require service and are in or out-of-warranty before returning a failed

module to the factory.

Digital Video Products

(DVIS, DigiVu, UCrypt, VersAtivePro)

TECHNICAL SUPPORT

Tel:

(905) 428-6068 – press *3 then press 1

Toll Free:

(800) 565-7488 – press *3 then press 1 (USA & Canada only)

Email:

[email protected]

CUSTOMER SERVICE

ATX Networks

1-501 Clements Road West

Ajax, ON L1S 7H4 Canada

Tel:

(905) 428-6068 – press *1

Toll Free:

(800) 565-7488 – press *1 (USA & Canada only)

Fax:

(905) 427-1964

Toll Free Fax: (866) 427-1964 (USA & Canada only)

Email:

[email protected]

Web:

www.atxnetworks.com

12.2 Warranty Information

All of ATX Networks’ products have a 1-year warranty that covers manufacturer’s defects or failures.

Содержание Ucrypt IP2IP

Страница 1: ...UCrypt Cable Gateways IP to IP UCrypt IP2IP QUICK START GUIDE www atxnetworks com ...

Страница 2: ...y unlawful act or undertaking including without limitation laws governing data privacy international data transmission and export of technology or data Any multiple systems operator or other similar party MSO will use the UCrypt product in strict compliance with all applicable laws and in compliance with any agreement in effect between the MSO and a content provider In no event shall ATX Networks ...

Страница 3: ...taneous Configurations 3 1 4 INSTALLATION SUMMARY 4 1 4 1 Mounting 4 1 4 2 Equipment Safety Grounding 4 1 4 3 Ambient Environment 4 1 4 4 Power Requirements 4 2 5 CABLING CONNECTIONS 5 1 5 1 Input Ports 5 1 5 2 Output Ports 5 1 6 POWERING UP 5 3 7 MANAGEMENT INTERFACE 7 1 7 1 Connect to the Management Interface 7 1 7 2 Configure the Management Computer Network Port 7 1 7 3 Log in to the Management...

Страница 4: ...ii MDU Solutions UCrypt IP to IP Quick Start Guide This page intentionally left blank ...

Страница 5: ...pply cord to prevent and avoid the possibility of damage to the cord by external objects Pay particular attention to the exit point from the device and plug POWER SUPPLY CORD ROUTING The power supply cord shall not be attached to the building surface nor run through walls ceilings floors and similar openings in the building structure SERVICE Do not attempt to service the device beyond procedures p...

Страница 6: ...1 2 MDU Solutions UCrypt IP to IP Quick Start Guide CHAPTER 1 SAFETY This page intentionally left blank ...

Страница 7: ...ng information NOTE If the unit is to be mounted in a rack it is essential to attach the rear mounting ears to mounting rails to provide support or alternately install the equipment on a well supported shelf 2 2 Connect the Cables A computer with web browser and Ethernet network port will be required to configure the UCrypt device Establish a network connection with the supplied crossover network ...

Страница 8: ...fer to 9 OUTPUT MPTS VIEW Tab Configuration on page 9 1 for more details 2 8 Assign Programs to Output Multiplexes Finally the programs selected on the Input Ethernet View tab are assigned to output multiplexes Pro Idiom encryption is automatically done if the program was selected with the To Pro I Encryptor routing You may combine encrypted and non encrypted programs in the same output multiplex ...

Страница 9: ... without affecting how the UCrypt device is currently working and providing services This saved configuration can be discarded at any time without affecting the working UCrypt device configuration or can be Applied to make it the new working configuration To discard your configuration changes browse to the Configuration tab and click the Revert button The Revert action is not service affecting 3 1...

Страница 10: ...3 2 MDU Solutions UCrypt IP to IP Quick Start Guide CHAPTER 3 IMPORTANT CONFIGURATION INFORMATION This page intentionally left blank ...

Страница 11: ...nel ground connector and earth that is in addition to the equipment ground conductor in the power supply cord 2 The supplementary equipment grounding conductor may not be smaller in size than the branch circuit supply conductors or a minimum 14 AWG The supplementary equipment grounding conductor is to be connected at the rear panel terminal provided and connected to earth in a manner that will ret...

Страница 12: ... range of input voltages from 115 VAC to 230 VAC There is no need to configure the power supply to operate on any voltage in this range The power cord provided with the UCrypt device is a North American configuration with a NEMA 5 15 grounded plug for 115 VAC If it is necessary to operate the UCrypt device on 230 VAC the installer must obtain an IEC cord with a NEMA 6 15 grounded plug for use in N...

Страница 13: ...orts to available network switch ports Each input port is a unique physical input and can be used to receive up to 16 multicasts of 38 8 Mb s or an aggregate of 620 Mb s of smaller size multicasts If the UCrypt device model is the 8 or 16 Output multiplex model then there is only a need to connect to one GbE input port 5 2 Output Ports Output multicasts will be presented on the physical port that ...

Страница 14: ...5 2 MDU Solutions UCrypt IP to IP Quick Start Guide CHAPTER 5 CABLING CONNECTIONS This page intentionally left blank ...

Страница 15: ...k is possible If the UCrypt device has been pre provisioned elsewhere then before powering ensure that the network output cables are disconnected from the distribution network to avoid unintentional service outages if there are overlaps between the output IP addresses and existing services on the network Apply power and turn on the rear panel switch below the power receptacle Boot up will take app...

Страница 16: ...5 4 MDU Solutions UCrypt IP to IP Quick Start Guide CHAPTER 6 POWERING UP This page intentionally left blank ...

Страница 17: ...ing procedures are for Microsoft Windows XP and a factory default IP address setting on the UCrypt of 192 168 0 23 subnet 255 255 255 0 Connect the Management Computer s Ethernet adapter to the UCrypt device s Ethernet port using a Cat5e network cable supplied with the unit Link lights should illuminate indicating that the cable connection is correct and working Set the Management Computer s Ether...

Страница 18: ...device with this Management Computer you may get a warning of a security violation or error This is due to the UCrypt device having a self signed security certificate and is not a security threat but your browser identifies it as such Simply accept the security exception and proceed to the login screen as shown next Other browsers will typically respond in the same manner Warning For Firefox Brows...

Страница 19: ...Password for the access level you require from the table below Default User Names Passwords and Privileges Account User Modify UCrypt Settings Install Updates Set Passwords Default Password master Yes Yes Yes atx_ucrypt_master_password admin Yes No No atx_ucrypt_admin_password user No No No atx_ucrypt_user_password When the login username and password are successfully entered the screen on the rig...

Страница 20: ...7 4 MDU Solutions UCrypt IP to IP Quick Start Guide CHAPTER 7 MANAGEMENT INTERFACE This page intentionally left blank ...

Страница 21: ... and select programs from the transport streams for processing on the Input Ethernet View tab NOTE Clicking the Apply button will cause a service interruption while the UCrypt device re provisions itself with the new working conﬁguration It is best to make all changes necessary on all conﬁguration pages and apply the changes when completed Input Ethernet View Tab ...

Страница 22: ...8 2 MDU Solutions UCrypt IP to IP Quick Start Guide CHAPTER 8 INPUT ETHERNET VIEW TAB CONFIGURATION This page intentionally left blank ...

Страница 23: ...ll cause a service interruption while the UCrypt device re provisions itself with the new working conﬁguration It is best to make all changes necessary on all conﬁguration pages and apply the changes when completed For detailed information on configuration of this page go to the ATX website atxnetworks com in the Resources Support section User Documents sub section to download the Installation Ope...

Страница 24: ...9 2 MDU Solutions UCrypt IP to IP Quick Start Guide CHAPTER 9 OUTPUT MPTS VIEW TAB CONFIGURATION This page intentionally left blank ...

Страница 25: ... and Privileges Account User Modify UCrypt Settings Install Updates Set Passwords Default Password master Yes Yes Yes atx_ucrypt_master_password admin Yes No No atx_ucrypt_admin_password user No No No atx_ucrypt_user_password For detailed information on configuration of this page go to the ATX website atxnetworks com in the Resources Support section User Documents sub section to download the Insta...

Страница 26: ... CHAPTER 10 SYSTEM TAB CONFIGURATION For detailed information on configuration of this page go to the ATX website atxnetworks com in the Resources Support section User Documents sub section to download the Installation Operation Manual System Tab Part 2 ...

Страница 27: ...utton will cause a service interruption while the UCrypt device re provisions itself with the new working conﬁguration It is best to make and save all changes necessary on all conﬁguration pages then apply the changes when completed For detailed information on configuration of this page go to the ATX website atxnetworks com in the Resources Support section User Documents sub section to download th...

Страница 28: ...11 2 MDU Solutions UCrypt IP to IP Quick Start Guide CHAPTER 11 CONFIGURATION TAB CONFIGURATION This page intentionally left blank ...

Страница 29: ...Video Products DVIS DigiVu UCrypt VersAtivePro TECHNICAL SUPPORT Tel 905 428 6068 press 3 then press 1 Toll Free 800 565 7488 press 3 then press 1 USA Canada only Email digitalvideosupport atxnetworks com CUSTOMER SERVICE ATX Networks 1 501 Clements Road West Ajax ON L1S 7H4 Canada Tel 905 428 6068 press 1 Toll Free 800 565 7488 press 1 USA Canada only Fax 905 427 1964 Toll Free Fax 866 427 1964 U...

Страница 30: ... ON L1S 7H4 Canada Tel 905 428 6068 Toll Free 800 565 7488 support atxnetworks com ISO 9001 15 REGISTERED 2018 ATX Networks Printed in Canada Information in this document is subject to change without notice Rev 06 18 ANW0955 www atxnetworks com ...

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