ATIM_ACW-DINRSM_UG_EN_V2.8
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Troubleshooting
a.
The modem cannot be configured via USB or the configuration tool page does not refresh
•
Check whether the power supply is correctly connected to the modem
•
Check whether the light is flashing
•
Make sure that Windows Update is activated, the PC is connected to the Internet and driver
installation has completed. Also make sure that you have an up-to-date version of the configuration
tool (File menu -> Update).
•
Replace the USB cable
•
If you receive an ‘Error writing configuration’, unplug the USB
cable and plug it back in
b.
Radio data not received
•
Check whether the power supply is correctly connected to the modem
•
Check whether the modem has been registered on the network
•
Check whether radio network coverage is available
c.
Modem LED is not flashing
•
Check whether the power supply is correctly connected to the modem
•
Configure the modem using the USB configuration tool
Technical support
Contact our technical support team by email with any questions or technical problems you may have:
www.atim.com/en/support-2/technical-support/