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Appendix

118

Technical Support

International

For online technical support – including troubleshooting, documentation,
and software updates:

http://support.aten.com

For telephone support, call this number:

North America

When you contact us, please have the following information ready beforehand:

Product model number, serial number, and date of purchase

Your computer configuration, including operating system, revision level,
expansion cards, and software

Any error messages displayed at the time the error occurred

The sequence of operations that led up to the error

Any other information you feel may be of help

International

886-2-8692-6959

China

86-400-810-0-810

Japan

81-3-5615-5811

Korea

82-2-467-6789

North America

1-888-999-ATEN ext 4988

1-949-428-1111

Email Support

[email protected]

Online Technical
Support

Troubleshooting
Documentation
Software Updates

http://www.aten-usa.com/support

Telephone Support

1-888-999-ATEN ext 4988

Содержание VP2730

Страница 1: ...7 x 3 Seamless Presentation Switch with Streaming HDBaseT VP2730 User Manual www aten com...

Страница 2: ...al area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense FCC Caution Any changes or modifications not expressly approved b...

Страница 3: ...defective following their purchase the buyer and not the manufacturer its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damag...

Страница 4: ...atrix Switch 1 IR Receiver 1 IR Remote Control 1 Power Cord 2 Terminal Blocks 4 Foot Pads 1 User Instructions Note Make sure that all of the items are present and in good order If anything is missing...

Страница 5: ...the Display Source 16 The OSD 19 Enabling a Multiview 22 Changing the Display Mode 24 Moderator Mode Remote Display Control 26 Locking the Front Panel 28 System Settings 29 4 Remote Operation Overvie...

Страница 6: ...Configuring the App 67 iOS Version 68 Info 69 Joining a Meeting Automatically 70 Joining a Meeting via Manually Connect 72 Streaming Out Your Content MC Information ii RoHS ii User Information iii Pac...

Страница 7: ...y set up the VP2730 Chapter 3 Local Operation provides information on locally operating and configuring the VP2730 via the panel pushbuttons and IR remote control Chapter 4 Remote Operation provides d...

Страница 8: ...ndicates keys you should press For example Enter means to press the Enter key If keys need to be chorded they appear together in the same bracket with a plus sign between them Ctrl Alt 1 Numbered list...

Страница 9: ...n with no distance limitations VP2730 not only allows the meeting moderator to share video content to up to five remote sites but also enables remote sites or local participants to wirelessly stream i...

Страница 10: ...can broadcast HD video streams to up to 5 remote locations Note Streaming out requires a bandwidth of 2 MB or more Streaming In remote locations can stream and share video content to the meeting moder...

Страница 11: ...other displays via host display Chat Room facilitates real time and precise communication among remote participants Screen Capture captures anything on your screen with a click Freeze freezes the scre...

Страница 12: ...BaseT port e g a monitor or a projector 1 to 3 cables for connecting the display devices to the VP2730 For information on the number of equipped ports for each connection interface see Specifications...

Страница 13: ...ce over the Internet 3 Source LEDs Indicate the selected sources for Source 1 and 2 4 Go Live LEDs Indicate the display that is streamed out 5 Function Pushbuttons Press to access multiview menu go li...

Страница 14: ...on on the front panel 3 Source 3 4 and 5 Connect to HDMI source devices via HDMI cables 4 HDMI Out Connect to display devices equipped with an HDMI port 5 HDBaseT Out Connects to a display device equi...

Страница 15: ...pe A Port 3 0 Receives a USB 3 0 device as an external storage 15 IR Receiver Port Connects to an IR receiver to receive IR signals from the IR remote control 16 Power Socket Receives a power cord to...

Страница 16: ...connection and user configurations Note When a system setting is configured via the device panel OSD or the web interface you will be notified via a text message that pops up at the top right corner...

Страница 17: ...n Displays the OSD Press again to display the OSD for the next connected display Switches the current display to multiview Streams out the current display out via the Ethernet Mutes all displays and s...

Страница 18: ...Light green The indicated source interface is selected for the combo port 4 Go Live LEDs Light amber The indicated display is streamed out 5 Power Lights green The unit is powered and turned to ON Lig...

Страница 19: ...e Rack Mount Kit required for this installation is not included in the package For more information on purchasing this accessory please visit the product web page 1 Use the 6 M3 Phillips hex head scre...

Страница 20: ...cluded in the package For more information on purchasing this accessory please visit the product web page 1 Use 6 M3 Phillips hex head screws supplied with the mounting kit to secure the mounting brac...

Страница 21: ...the unit from surges or static electricity 2 Connect the unit to sources Note Source 1 and 2 can each receive two sources but can only output one at a time 3 Connect the unit to displays a Use HDMI ca...

Страница 22: ...ort Note For detailed audio output specifications see Specifications page 71 6 To configure the unit s settings via an RS 232 interface connect a hardware or software controller to the RS 232 Serial P...

Страница 23: ...settings Stream out go live the current display via network connection Configure the VP2730 s main system settings Remotely control another display in the VP2730 s environment moderator mode Make scr...

Страница 24: ...focus a display The pushbutton for the selected display lights amber OSD Source List Description Source 1 5 Source 1 to 5 correspond to the sources connected to the VP2730 Source 6 Source 6 is a reser...

Страница 25: ...and 2 HDMI sources are prioritized as the output for the ports To change the priority configure the Source settings in the OSD For details see System Settings page 29 To manually change the output sou...

Страница 26: ...ys on the monitor as you navigate 3 To switch to a multiview navigate to Multiview in the OSD menu and then press the Enter button pushbutton to display the multiview For more details on multiview see...

Страница 27: ...ou last left the menu 2 To launch the OSD to another display press the Menu button pushbutton again The OSD menu cycles through all connected displays Overview The following controls are available in...

Страница 28: ...urce This option is only available for Display A Resolution To edit the resolution and ratio navigate to this field in the OSD and then press the Enter button pushbutton Display ratio Scale to whole F...

Страница 29: ...e for the display or press the Enter button pushbutton to select from a preview panel For details on how to select sources see Switching the Display Source page 16 7 Multiview Enables disables a multi...

Страница 30: ...ushbutton to launch the OSD on the display where you want to show the multiview 2 Use one of the following methods to enable multiview Press the Multiview pushbutton on the front panel Press the Multi...

Страница 31: ...ou selected and press the Enter button pushbutton The focused channel is indicated with a green border b Navigate to the channel to which you wish to change the source and press the Enter button pushb...

Страница 32: ...connected display can be set differently and show different content This is the default mode In this mode each display is configured on its own OSD panel Mirror mode Each connected display mirrors eac...

Страница 33: ...OSD 2 In the OSD navigate to and then press the Enter button pushbutton This screen appears 3 Navigate to Settings and press the Enter button pushbutton This screen appears 4 Navigate to General Displ...

Страница 34: ...an enable remote control of the target display using a display that is located near you To enable remote control 1 Press the Menu button pushbutton to launch the OSD on a display that is located near...

Страница 35: ...o control and then press the Enter button pushbutton You can now use the OSD to remotely control the display The OSD changes to red and the controlled display is indicated 5 To end the control session...

Страница 36: ...al Operation 28 Locking the Front Panel To lock or unlock the front panel pushbuttons press and hold the Up navigation pushbutton for 5 seconds When the front panel pushbuttons are locked the lock ico...

Страница 37: ...ngs To configure system settings 1 Press the Menu button pushbutton to launch the OSD on the display you wish to configure 2 In the OSD navigate to and then press This screen appears 3 Navigate to Set...

Страница 38: ...later 30s later 5 mins later Automatically locks the front panel pushbuttons if the OSD idles for the selected duration Select Language Sets the display language of the OSD Source Source 1 Selection...

Страница 39: ...f the streamed in source Line in Volume Increase Decrease Mute Sets the volume of the source that is plugged to the Source 2 audio jack on the VP2730 Media Volume Increase Decrease Mute Sets the volum...

Страница 40: ...mware Note Save the firmware file to a USB drive and plug it into the VP2730 before the upgrade Reset to Default Sets the VP2730 to its default settings Info Vender firmware version serial number hard...

Страница 41: ...d Web Browsers The VP2730 supports access to its web UI through the following web browsers and operating systems Privileges Administrator Participant Join online meetings and share content 9 9 Configu...

Страница 42: ...default IP address if the network switch does not support DHCP The default IP address and other network settings are as follows To look up the VP2730 s IP address press on the remote control to launc...

Страница 43: ...participants by instant messaging Share your screen to meeting participants Logging in as Participant 1 In a web browser type the web link IP address of the VP2730 This screen appears 2 Type a displa...

Страница 44: ...nt Description 1 Live Screen Displays the content that goes live from the VP2730 2 Start Sharing Selects a screen or an application window from the participant s PC and makes it available for sharing...

Страница 45: ...articipants to facilitate communication Note This feature is only available using Chrome The VP2730 can receive up to 5 concurrent streamed in channels 1 Make sure you have the screen or the applicati...

Страница 46: ...ompt b Open a new tab in your Chrome and type chrome extensions in the address bar to open the extensions page c Enable Developer mode at the top right corner and reload the page d Drag and drop the d...

Страница 47: ...p unplug the audio output wire from your speaker and replug it into the microphone input port on your PC laptop To remind the host that you have shared your content you can send another notification t...

Страница 48: ...ator you are remotely connected to an online meeting and have access to the VP2730 s settings Logging in as Administrator 1 In a web browser type the web link IP address of the VP2730 This screen appe...

Страница 49: ...dministrator s username and password The default username is administrator and the password is password Note ATEN suggests changing your password upon first login To change the password go to General...

Страница 50: ...ce as administrator Tip Click the ATEN logo at the top left corner to visit ATEN s official website No Control Description 1 Settings Tabs Use these tabs to access system settings For details see Syst...

Страница 51: ...Description 1 Live Screen Displays the content that goes live from the VP2730 2 Click to share a screen or an application window from you PC or laptop to the VP2730 and makes it available for broadca...

Страница 52: ...m Configuration General Settings General settings include settings for device name system date and time and login credentials To access the general settings page log in the web interface as administra...

Страница 53: ...ware Version Build Version Indicate device information of the VP2730 Date Time Note When any date time setting is changed the VP2730 will refresh itself and the connection to the streamed in channel S...

Страница 54: ...Adjust the volume settings by dragging the sliders or change the volume values Overall volume Sets the volume of the speaker connected to the VP2730 Mic volume Sets the volume of the microphone connec...

Страница 55: ...VP2730 User Manual 47 Source Settings To access the source settings log in the web interface as administrator and then go to Video Audio Source...

Страница 56: ...rst detected input as the source EDID Mode Click the drop down list to select an EDID mode ATEN default This mode sends ATEN predefined EDID to the connected sources Display A This mode sends the EDID...

Страница 57: ...tings log in the web interface as administrator and then go to Video Audio Display Basic Mode Matrix mode Each connected display can be set differently and show different content This is the default m...

Страница 58: ...the video to fit the display without cutting any content off This may leave some blank on either the top and bottom or the left and right of the screen Auto cut Proportionally scales the video to ful...

Страница 59: ...tor and then go to System Network DHCP Select this option for the connected network switch to dynamically assign an IP address subnet mask gateway and DNS to the VP2730 Manual Select this option to ma...

Страница 60: ...You can back up and export the VP2730 s configuration This backup will not include the username and password settings 1 Log in the web interface of the VP2730 as administrator and then go to System Ma...

Страница 61: ...SL encryption 1 Purchase an SSL certificate from a trusted certificate authority and save the files to a computer with access to the VP2730 s web interface 2 Log in the VP2730 s web interface as admin...

Страница 62: ...Chapter 4 Remote Operation 54 This Page Intentionally Left Blank...

Страница 63: ...nload and install controller software that supports RS 232 serial control and the operation system of your controller PC 3 Execute the software and configure the connection settings to the following S...

Страница 64: ...me of the parameter argument Indicates the name of the value or the information that the user must provide Only type the information in the angle brackets not the brackets themselves Indicates optiona...

Страница 65: ...the USB storage device Output port parameters o output_port Specifies the output port in two digits Device index parameters i device_index Specifies the capture screen USB storage destination For exam...

Страница 66: ...e Display the current interface settings for input port 1 and 2 combo ports engrxmode i01 auto hdmi dp engrxmode i02 auto hdmi vga Configure the interface for the specified combo port port 1 or port 2...

Страница 67: ...port and determine the output port s layout source Output port parameters o output_port Specifies the output port in two digits Layout source parameters l layout_source Specifies the layout source nu...

Страница 68: ...sys on off clean Configure the settings for notification messages that pop up at the top right corner of the OSD s display_time Set the duration that each notification message shows in the OSD enteri...

Страница 69: ...set the VP2730 to its default settings roomcode on off refresh Enable disable refresh room code For example type roomcode on scalemode Show the display ratio for each connected display scalemode o out...

Страница 70: ...name aaaa opaqueId WEB MzqGYIdyCt status paused user name test opaqueId WEB JKkz6o867p status playing user name glorialai opaqueId WEB eYn4JQ4nJ4 status paused Command OK This message indicates that...

Страница 71: ...he input port in two digits Indicates the next input port Indicates the previous input port Output port related parameters o output_port Specifies the output port in two digits o Indicates all output...

Страница 72: ...cally switch to the last available source when the current source becomes unavailable Examples To disable auto switching when sources are connected to the system type swmode plugin disable To automati...

Страница 73: ...ion to a specified value Volume option index t volume_option_index 01 Overall volume 02 Mic input volume 03 Mic gain 04 Streaming input volume 05 Line input volume 06 Media input volume Volume Gain v...

Страница 74: ...Chapter 5 RS 232 Serial Commands 66 This Page Intentionally Left Blank...

Страница 75: ...ing the App 1 Install the ATEN Video Presentation Control App on a mobile device a From the mobile device tap the App Store or Google Play icon b In the search box type ATEN Video Presentation Control...

Страница 76: ...for an overview of the functions on each tab No Component Description 1 Info Tap the info icon to show information such as version privacy policy and contact us 2 Manually Connect Tap this icon to ma...

Страница 77: ...P2730 User Manual 35 Info Below screen is what the info page looks like It shows the version privacy policy and contact us Tap on the Contact Us and it takes you straight to our ATEN s official websit...

Страница 78: ...ailable rooms to access Or you can manually type in the IP address and room code or use a QR code to join a meeting Each methods are described below Joining a Meeting Automatically To automatically sc...

Страница 79: ...VP2730 User Manual 37 3 Tap Join Room 4 Enter the room code see Room Code page 30 for details and then tap Connect Note It is not required to enter the room code if the Room Code is set to disable...

Страница 80: ...trol App 38 5 Now you have successfully joined the meeting Joining a Meeting via Manually Connect To manually connect and join a meeting follow the steps below 1 Open the ATEN Video Presentation Contr...

Страница 81: ...P2730 and room code see Room Code page 30 for details and then tap Connect Note It is not required to enter the room code if the Room Code is set to disable 3 Now you have successfully joined the meet...

Страница 82: ...Room Code page 30 for details and then tap Connect Note It is not required to enter the room code if the Room Code is set to disable Meeting Screen Once you have successfully joined a meeting tap on t...

Страница 83: ...a chat panel to use text interaction and file sharing with other connected meeting participants For more information see Chat Room page 44 5 Control Panel Tap this icon to access to the basic VP2730...

Страница 84: ...display contents via the App To share the content on your mobile device follow the steps below 1 Once you have successfully joined a meeting on the VP2730 tap on your mobile device s display screen a...

Страница 85: ...our entire screen is waiting to be shared to all the meeting participants The host will need to approve your sharing see Source Settings page 50 5 To end the sharing tap on your mobile device s displa...

Страница 86: ...ideo Presentation Control App 44 Chat Room The chat room allows you to use text interaction with the connected participants From your mobile device s screen tap the Chat Room button and the below scre...

Страница 87: ...olution or aspect ratio settings Stream out go live the current display via network connection Configure the VP2730 s main system settings Remotely control another display in the VP2730 s environment...

Страница 88: ...Video Panel Switching a Source for a Display To switch a source for a display follow the steps below 1 To switch Source 3 to Display A From the display page drag the Source to Display A 2 The Display...

Страница 89: ...lected display 2 The below screen appears Tool Description Go Live Tap this icon to stream out the display IMPORTANT Make sure that the VP2730 is connected to the network and that the network bandwidt...

Страница 90: ...iew feature is enabled you may now select a desire layout Multi view Layout Tap this icon to select a layout format between single view or multiview for the display content on your screen For more inf...

Страница 91: ...left and right of the screen Auto cut Proportionally scales the video to fully fill the display The content that goes out of the display range will be cut off Resolution Selects a resolution and refr...

Страница 92: ...e a streaming in source Screen Capturing Tab to capture the screen The captured image is saved to the storage device connected to the VP2730 s USB ports Make sure you have a storage device inserted to...

Страница 93: ...the microphone connected to the VP2730 and tap to mute Mic Gain 0dB 10dB 20dB 30dB Sets the mic gain of the microphone connected to the VP2730 Streaming Volume Increase Decrease Mute Sets the volume...

Страница 94: ...Chapter 4 Video Presentation Control App 52 More VP Settings To configure more settings to the VP2730 tap the More VP Settings button from your mobile device s screen and the below screen appears...

Страница 95: ...ther and does not take different settings Click the check box to enable configuration on display A is automatically applied to the display B For more information see Changing the Display Mode page 24...

Страница 96: ...ce 1 Auto HDMI DP Sets the prioritized port for Source 1 Source 2 Select Auto to prioritize the first detected input as the source Select a source input for Source 2 Auto HDMI DP EDID Mode ATEN Defaul...

Страница 97: ...c 5 sec 10 sec Disable Disable or sets the duration for which a notification message pops up in the OSD Web Notification Disable Enable Displays notifications on user actions performed via the web int...

Страница 98: ...ation Control App 56 Information System Settings Description Note Default settings are indicated in bold Information Vender model firmware version serial number hardware version build version Displays...

Страница 99: ...verview of the functions on each tab No Component Description 1 Info Tap the info icon to show information such as version privacy policy and contact us 2 Manually Connect Tap this icon to manually co...

Страница 100: ...deo Presentation Control App 58 Info Below screen is what the info page looks like it shows the version privacy policy and contact us Tap on the Contact Us and it takes you straight to our ATEN s offi...

Страница 101: ...ms to access Or you can manually type in the IP address and room code or use a QR code to join a meeting Each methods are described below Joining a Meeting Automatically To automatically scan and join...

Страница 102: ...Video Presentation Control App 60 3 Tap Join Room 4 Enter the room code see Room Code page 30 for details and then tap Connect Note It is not required to enter the room code if the Room Code is set t...

Страница 103: ...5 Now you have successfully joined the meeting Joining a Meeting via Manually Connect To manually connect and join a meeting follow the steps below 1 Open the ATEN Video Presentation Control App and...

Страница 104: ...o Presentation Control App 62 2 Type in the IP address of the VP2730 and the required room code and then tap Connect 3 Now you have successfully joined the meeting Or 4 From the Room List page tap Man...

Страница 105: ...age 30 for details and then tap Connect Note It is not required to enter the room code if the Room Code is set to disable Meeting Screen Once you have successfully joined a meeting tap on the screen a...

Страница 106: ...to display a chat panel to use text interaction and file sharing with other connected meeting participants For more information see Chat Room page 44 5 Control Panel Tap this icon to access to the ba...

Страница 107: ...ntents via the App To share the content on your mobile device follow the steps below 1 Once you have successfully joined a meeting on the VP2730 tap on your mobile device s display screen and the belo...

Страница 108: ...trol App 66 4 Now your entire screen is waiting to be shared to all the meeting participants The host will need to approve your sharing via the OSD 5 To end the sharing tap on your mobile device s dis...

Страница 109: ...VP2730 User Manual 67 Chat Room The chat room allows you to use text interaction with the connected participants From your mobile device s screen tap the Chat Room button and the below screen appears...

Страница 110: ...ay mode resolution or aspect ratio settings Stream out go live the current display via network connection Configure the VP2730 s main system settings Remotely control another display in the VP2730 s e...

Страница 111: ...l Switching a Source for a Display To switch a source for a display follow the steps below 1 To switch Source 3 to Display A From the display page drag the Source to Display A 2 The Display A is now d...

Страница 112: ...r of the selected display 2 The below screen appears Tool Description Go Live Tap this icon to stream out the display IMPORTANT Make sure that the VP2730 is connected to the network and that the netwo...

Страница 113: ...is enabled you may now select a desire layout Multi view Layout Tap this icon to select a layout format between single view or multiview for the display content on your screen For more information se...

Страница 114: ...ttom or the left and right of the screen Auto cut Proportionally scales the video to fully fill the display The content that goes out of the display range will be cut off Resolution Selects a resoluti...

Страница 115: ...ng in source Screen Capturing Tab to capture the screen The captured image is saved to the storage device connected to the VP2730 s USB ports Make sure you have a storage device inserted to the VP2730...

Страница 116: ...volume of the microphone connected to the VP2730 and tap to mute Mic Gain 0dB 10dB 20dB 30dB Sets the mic gain of the microphone connected to the VP2730 Streaming Volume Increase Decrease Mute Sets t...

Страница 117: ...VP2730 User Manual 75 More VP Settings To configure more settings to the VP2730 tap the More VP Settings button from your mobile device s screen and the below screen appears...

Страница 118: ...rors each other and does not take different settings Click the check box to enable configuration on display A is automatically applied to the display B For more information see Changing the Display Mo...

Страница 119: ...DMI DP Sets the prioritized port for Source 1 Source 2 Select Auto to prioritize the first detected input as the source Select a source input for Source 2 Auto HDMI DP EDID Mode ATEN Default Display A...

Страница 120: ...y Time 3 sec 5 sec 10 sec Disable Disable or sets the duration for which a notification message pops up in the OSD Web Notification Disable Enable Displays notifications on user actions performed via...

Страница 121: ...Manual 79 Information System Settings Description Note Default settings are indicated in bold Information Vender model firmware version serial number hardware version build version Displays the system...

Страница 122: ...Chapter 4 Video Presentation Control App 80 This Page Intentionally Left Blank...

Страница 123: ...device should not be placed in a built in enclosure unless adequate ventilation has been provided Never spill liquid of any kind on the device Unplug the device from the wall outlet before cleaning Do...

Страница 124: ...or through cabinet slots They may touch dangerous voltage points or short out parts resulting in a risk of fire or electrical shock Do not attempt to service the device yourself Refer all servicing t...

Страница 125: ...n pressing the device rail release latches and sliding a device into or out of a rack the slide rails can pinch your fingers Do not overload the AC supply branch circuit that provides power to the rac...

Страница 126: ...ration including operating system revision level expansion cards and software Any error messages displayed at the time the error occurred The sequence of operations that led up to the error Any other...

Страница 127: ...0KHz 0 5dB 1Vrms 0dBV THD Noise 65dB 0 056 1KHz 1Vrms 3dBV S N 85dB 1KHz 1Vrms 0dBV Cross Talk 60dB 15KHz 1Vrms 0dBV Audio Input Port Stereo Audio 1 x Mini Stereo Jack Female Green Balance Audio 1 x C...

Страница 128: ...RCA female Digital Toslink Toslink Jack Digital coaxial RCA female Maximum Level RCA out 1Vrms 5 Output Impedance Digital coaxial 75 ohms Load Impedance RCA out 2K ohms minimux Output Gain Adjustment...

Страница 129: ...Slide Switch LEDs Video Source 1 HDMI DP 2 Green Source 2 HDMI VGA 2 Green Video Output Go Live 3 Amber EDID Settings ATEN Default Display A Power Max Input Power Rating 100 240 VAC 50 60Hz 1 0A Cons...

Страница 130: ...ide a repair service without charge during the Warranty Period If a product is detective ATEN will at its discretion have the option to 1 repair said product with new or repaired components or 2 repla...

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