Appendix
101
Mouse Problems
Problem
Resolution
Mouse and/or Keyboard not
responding.
Unplug the cable(s) from the console port(s), then plug it/
them back in.
Mouse movement
extremely slow
There is too much data being transferred for your
connection to keep up with. Lower the video quality
(
on page 79) so that less video data is
transmitted.
There are two mouse
pointers after the remote
server is accessed.
You can select another pointer type. See
Why is there a Dual Pointer
mode?
When you are not in Mouse Sync Mode, you need the
two pointers so that you know the remote server pointer
is actually at the location you think it is at. Otherwise, you
might perform a mouse operation and, because of net
lag, the remote server pointer may not be at the location
that your client computer pointer is at.
Mouse pointer confusion
If you find the display of two mouse pointers (local and
remote) to be confusing or annoying, you can use the
Toggle Mouse Display
function to shrink the non-
functioning pointer. See
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