CS1708i / CS1716i User Manual
174
The Windows Client
The Java Client
For mouse synchronization problems, see
For connection and operation problems, see the table below:
Problem
Resolution
Windows Client won't
connect to the CS1708i /
CS1716i.
DirectX 8.0 or higher must be installed on your computer.
Remote mouse pointer is
out of sync.
1. Use the
AutoSync
feature (see
page 73), to sync the local and remote monitors.
2. If that doesn't resolve the problem, use the
Adjust Mouse
feature (see
, page 67) to
bring them back in sync.
3. If the two methods described above fail to resolve the
problem, use the
Toggle Mouse Display
function (see
page 67).
Part of remote window is off
my monitor.
Use the
AutoSync
feature (see
to synchronize the local and remote monitors.
My antivirus program
reports that there is a trojan
after I access the CS1708i /
CS1716i with my browser
and then open the Windows
Client Viewer.
The Windows Client Viewer uses and ActiveX plugin
(windows.ocx) that some antivirus programs mistakenly
see as a virus or trojan. We have tested our firmware
extensively and found no evidence of a virus or trojan.
You can add the plugin to your antivirus program’s White
List and use the Viewer safely. If you are reluctant to use
the Windows Client Viewer, however, you can simply use
the Java Client Viewer, instead.
Problem
Resolution
Java Client won't
connect to the
CS1708i / CS1716i.
1. Java JRE 6 or higher must be installed on your computer.
2. Make sure to include the correct login string when you specify
the CS1708i / CS1716i's IP address (see
3. Close the Java Client, reopen it, and try again.
Pressing the
Windows Menu key
has no effect.
Java doesn't support the Windows Menu key.
Java Client
performance
deteriorates.
Exit the program and start again.
National language
characters do not
appear.
When entering national language characters, if your local
keyboard is set to a non-English national language layout, you
must set the remote computer's keyboard layout to English.
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