Get started
Total approximate installation time: 35 minutes
Need more help?
Go online: Visit
att.com/uversesupport
Call us: Dial
1.800.288.2020
and ask for “U-verse technical support.”
Having trouble?
Specific issues
These instructions will guide you through the process of replacing your AT&T U-verse Wireless Gateway.
For use with High
Speed Internet
and TV.
Additional AT&T U-verse information
Check out the User Guides:
Visit
att.com/userguides
for an electronic version of this guide and
other support information.
To view and pay your bill and track your on-demand purchases,
download the
myAT&T
app at
att.com/anytime
today.
¿Habla español?
Por favor visite
att.com/uverseguias
para ver la
informacion en español
. También pueden ver la
siguiente guía: ATT130320862 (UV_3801_WG_
to_3801_WG_without_Voice) para más detalles.
Begin anytime!
You don’t need to wait until the
Service Activation Date listed on your packing slip.
Equipment return and recycling
AT&T U-verse
®
Wi-Fi
Gateway Replacement
self-
installation
guide
UVE497_Wireless_Swap_Guide_BC_RElEaSE
UVE497_Wireless_Swap_Guide_FC_RElEaSE
aTT130320862
Wi-Fi Gateway
(UV_3801_WG_to_3801_WG_without_Voice)
03/13
Power cord not included.
Use
your existing power cord with the
replacement Wi-Fi Gateway.
ATT100070695
FPO
©
2013 aT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587
All rights reserved. AT&T, the AT&T logo and all other AT&T marks
contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
1. Check your connections.
Ensure all cables and cords are connected properly and securely. Cables usually make an audible click
when secure.
2a. Check Power.
If you have power and the Wi-Fi Gateway is turned on, the Power light on the front of your AT&T U-verse
Wi-Fi Gateway will have a green light. If no lights are on:
1. Ensure the Wi-Fi Gateway is plugged into a working electrical outlet.
2. Ensure power cable on the back of the Wi-Fi Gateway is pushed in firmly.
3. Remove any power strips.
At this point, your Power light on the front should be green; if not, try another power outlet.
2b. Power light green; Broadband/Service lights red or blinking.
1. If after 15 minutes your Broadband/Service light is not green, check that the green cable
or coaxial cable is connected securely.
2. If cables are secure, power down the Wi-Fi Gateway by holding the reset button
located on the back of the Wi-Fi Gateway for 15 seconds and wait an additional 10 minutes.
My Power indicator light turns orange during the power up sequence.
Don’t worry. This is a normal part of the power up sequence—just remember not to unplug the power cord or data cable
depicted in green in this guide when the light is still orange. At the end of the sequence, the Broadband and Service
indicator lights will be solid green.
Every time I try to browse a Web page, I get a message saying “Detecting Proxy Settings.”
In Internet Explorer under Tools > Internet Options > Connections > LAN Settings, uncheck any checked boxes and click OK.
My screen is snowy/black or indicating No Signal.
Please make sure to select the appropriate TV input (source) in the TV configuration. Consult your TV manual for details.
I followed the instructions in this guide, but my Wi-Fi Gateway is still not working.
Reset the Wi-Fi Gateway by pressing and holding the reset button located on the back of the Wi-Fi Gateway for 15 seconds.
Check all cable connections to make sure they are secure.
My receivers/TV are not responding.
Confirm that the Broadband and Service lights are solid green on the Wi-Fi Gateway. If they are, power down the
affected receivers: Hold the TV receiver’s power button down for 10 seconds and release, then wait five minutes.
Statement Date 12/12/2009
Call 800-288-2020 For Ordering, Billing or Support
Call 800-855-2880 and type “U-verse” For TTY
Go to www.uverse.att.com For AT&T U-verse Bill Explanations
contact Info 4
Page x of y
Account #: 123456789
JOHN DOE
1234 ANYWHERE
SAN ANTONIO, TX 12345-6789
Previous Payment Summary
Returning your Wi-Fi Gateway.
Please return the existing Wi-Fi Gateway
as-is to your nearest The UPS Store. DO NOT RETURN THE EXISTING POWER CORD. Find
the location nearest you by visiting www.theupsstore.com or by calling 1.800.789.4623.
No special packaging is required. Advise the UPS representative that you are returning
an AT&T U-verse Wi-Fi Gateway. You will need to provide the order number given to you
by the AT&T customer service representative and/or your account number. Your account
number can be found on your bill, as highlighted on the sample bill to the right.
Reset
button
Computer or TV
To cable jack
In the box:
