AT&T SPIRIT 308, Руководство администратора

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SECTION 3 Additional Information
The System Attendant
Many businesses have a system attendant or receptionist, a person who answers most calls
and transfers them to other people in the company. If your business has an attendant, you’ll
probably want to make some customizing changes in your system.
Ringing Options
If the attendant answers most of the calls that come into the office, you may want to
customize the lines on other telephone sets to no ring or delayed ring.
Some businesses have one attendant and no backup, leaving no one to answer calls if the
attendant is absent. If this is your situation, you may want to set the lines on all the phones
in the office to delayed ring so that when the attendant is not available, calls will auto-
matically ring at the other phones after twelve seconds.
If there is someone to cover for the attendant, you may choose to customize the line on the
backup person’s phone for delayed ring and all other phones for no ring.
The customizing procedure is so simple you can change call coverage and ringing patterns on an
as-needed basis. For example, if the usual backup person is out of the office, it’s easy to reset
the lines on someone else’s telephone set to delayed ring. In other words, think of your
system customizing as flexible and easily changed.
System Changes
From time to time you will want to make changes, either in the system or on individual
lines or sets. To make changes simply follow the instructions for customizing features.
When you customize a telephone from telephone set 10, you are not actually customizing the
telephone, but the location where the telephone line is plugged in at the controller. Therefore,
if you want a telephone set to retain previous customization, be sure the cord or wiring run for
that telephone is plugged into the controller in the same jack as before.
For example, if Linda, whose intercom extension number is 14, and Bob, whose intercom
extension number is 15, exchange offices, you may leave the telephone sets in the original
locations but plug station cord 14 into controller jack 15 and station cord 15 into controller jack
14. Relabel the cords to identify the new positions. Linda is still intercom extension number 14
and Bob is still intercom extension number 15, and they retain their individual customization
and personal SpeedCall memories.
Using With a PBX/Centrex System
Throughout the Administration Manual and the User Manual you are directed to dial an
“intercom extension” number. This number is the two-digit telephone set identification number,
between 10 and 25, not a PBX or Centrex extension number. The intercom extension number refers
to the controller jack in which the telephone set line cord or wiring run is plugged. That infor-
mation should be part of the system directory that was completed during installation of the system.
If your system requires a PBX/Centrex line access code (dialing a digit to get a line when
placing an outside call), you should customize that code through the system customization
process (see page 13). If the line access code is customized, the system will automatically enter a
pause to wait for a dial tone after the code is dialed as part of a SpeedCall number. If the code
is not customized, the system may consider the code part of the telephone number and not be
able to check the digits for toll call restrictions.
24 Administration Manual