AT&T
PARTNER
®
Communications SystemRelease 3
Installation and Use
Страница 1: ...AT T PARTNER Communications System Release 3 Installation and Use ...
Страница 2: ...roviders and equipment manufacturers Toll fraud is a potential risk for every customer with telecommunications equipment having one or more of the following features 1 remote access 2 automated attendant 3 voice mail 4 remote administration and maintenance and 5 call forwarding remote This is not a product or design defect but a risk associated with equipment having one or more of the features des...
Страница 3: ...2 i System Options 2 1 Telephone Options 2 2 Changing Option Settings 2 2 PBX or Centrex Services Support 2 3 3 Learning About Telephones 3 i System Telephones 3 1 Standard Telephones 3 7 Combination Extensions 3 9 4 Using Auxiliary Equipment 4 i Fax Machines 4 1 Answering Machines 4 6 Modems 4 9 Credit Card Scanners 4 11 5 Feature Reference 5 i i ...
Страница 4: ...r Failure Operation 6 1 Problems and Solutions 6 2 A User Form A 1 B Specifications B 1 C Installation C 1 D Maintenance Repair and Ordering Information D 1 E FCC Information E 1 GL Glossary GL 1 IN Index IN 1 Customization Quick Reference Inside back cover ii ...
Страница 5: ...f you are a new user read Chapters 1 and 3 to familiarize yourself with the system s features and to learn about system phones If you are installing the system for the first time read Chapters 1 through 3 and Appendix C which will give you an overview of the system components and instructions for installing and customizing them If you are installing auxiliary devices also see Chapter 4 If you need...
Страница 6: ...tion and Troubleshooting 999 506 143 explains how to install and use the MLC 6 cordless telephone MLC 6 Cordless Telephone Quick Reference Display and Controls 999 506 146 contains basic instructions for using the MLC 6 cordless telephone To order these materials call the AT T Customer Information Center In the continental U S 1 800 432 6600 Outside the continental U S 1 800 255 1242 Some of these...
Страница 7: ...Overview 1 Contents Features and Capabilities 1 1 System Components 1 2 System Modules 1 2 System Phones 1 3 Auxiliary Equipment 1 3 Combination Extensions 1 4 1 i ...
Страница 8: ...tion slots and openings Doing so may result in serious damage to the components 5 Rapair or service must be performed by a qualified repair person There are no customer serviceable components inside 6 The product is provided with a three wire grounding type receptacle and or plug This is a safety feature DO NOT defeat the safety purpose of the grounding type receptacle and or plug DO NOT staple or...
Страница 9: ...Speed dialing of frequently called numbers by dialing a code or pressing a single button as well as one touch access to frequently used calling features such as Last Number Redial and Privacy Group paging over system phone speakers to make general announcements to all system extensions Direct connection of industry standard phones answering machines modems and fax machines so you do not have to bu...
Страница 10: ...tensions Extension jacks can connect phones or other devices such as fax machines answering machines and modems A system can have one or two 206 modules With two 206 modules you can connect up to four outside lines and 12 extensions 200 Module This module is similar to the 206 module without extension jacks It has two outside line jacks which allow you to add lines when you do not need more extens...
Страница 11: ...r Microphone Auxiliary Equipment Many industry standard single line telecommunications devices will work with your system all without expensive adapters or additional phone lines Touch tone rotary and cordless phones such as those you might have in your home referred to hereafter as standard phones Fax machines Answering machines Modems Credit card scanners In addition you can connect the followin...
Страница 12: ... earphone and microphone worn on the head useful for receptionists salespeople or others who may want to have their hands free while talking on the phone Specialty handsets are designed for those individuals who need greater functionality than that provided by the handsets on system phones and standard phones For example an amplified handset is available for the MLS 18D system phone for hard of he...
Страница 13: ...Customizing Your System 2 Contents System Options 2 1 Telephone Options 2 2 Changing Option Settings 2 2 PBX or Centrex Services Support 2 3 2 i ...
Страница 14: ...ptions affect all system extensions Some of the system options you may need to change after the system is installed include System Date 101 sets the month and day that appear on system display phones System Time 103 sets the time of day that appears on system display phones Dial Mode 201 identified whether lines in your system are rotary or touch tone Music Tones On Hold 602 specifies whether or n...
Страница 15: ... Internal Hot Line Phone Emergency Phone 604 specifies whether or not a special phone application is installed at an extension Auto Dialing lets you store phone numbers or extension numbers on the eight programmable buttons on the top two rows of MLS 18D MLS 12D and MLS 12 phones for one touch dialing These buttons are Auto Dial buttons An extension number stored on a button is an intercom Auto Di...
Страница 16: ...the PBX or Centrex lines connected to your system modules and some set of features such as hold conference or transfer that are available on those lines PBX or Centrex services may be offered in your area under a different name For specific Centrex features to be available to you your company must subscribe to those features For specific information on using PBX or Centrex services see the documen...
Страница 17: ...terns Dial Tones Using the Speaker and Microphone Hands Free Answer on Intercom HFAI Speakerphone Performance Tips Standard Telephones Ringing Patterns Dial Tones Using the Switchhook Limitations Feature Phones Combination Extensions 3 1 3 2 3 4 3 5 3 5 3 5 3 6 3 6 3 7 3 7 3 8 3 8 3 8 3 9 3 9 3 i ...
Страница 18: ...ns where more than one phone or auxiliary device is installed System phones are described first followed by standard phones on page 3 7 and combination extensions on 3 9 System Telephones System phones have some buttons and indicators in common The following pages explain where they are and how they work Learning About Telephones 3 1 ...
Страница 19: ...ess Line Buttons Press to make or answer outside calls Lights next to each button show the status of the line see Lights later in this chapter Intercom Buttons Press either button to make or answer a call to or from another extension in the system Calling Feature Buttons MLS 18D MLS 12D and MLS 12 only Press to use calling features with one touch from left to right there are buttons for the Privac...
Страница 20: ...press or while the phone is idle and the handset is in the cradle To adjust speaker volume press or while listening to a call through the speaker To adjust handset volume press or while listening through the handset To adjust the display contrast on the MLS 18D phone press and then to decrease the brightness or to increase the brightness while the phone is idle and the handset is in the cradle On ...
Страница 21: ...xtension is busy on the feature answering a call line is on Off Line is idle not being used Feature Extension is idle not is off steady off being used Flash A call is ringing on the line Green flash means a call is ringing at your long on long off extension Red flash means a call is ringing on the line but not at your extension Alternating Red Green Flash Appears at both extensions in a red on gre...
Страница 22: ...side dial tone lift the handset of the system phone and press a line button To hear an intercom dial tone press Intercom Using the Speaker and Microphone Every MLS model phone has a speaker which you can turn on by pressing Spkr When the light next to Spkr is on the speaker is on MLS 18D MLS 12D MLS 12 phones also have a microphone On these phones pressing Spkr turns on both the speaker and the mi...
Страница 23: ...ake a voice signaled intercom call to a system phone by pressing and then dialing an extension number You can make a voice signaled call from either a system phone or a standard phone However if you try to make a voice signaled callto a standard phone or an MLC 6 phone it will ring Speakerphone Performance Tips The speaker on your MLS 18D MLS 12D or MLS 12 phone has a sensitive sound activated swi...
Страница 24: ...tercom first This enables a user at a standard phone extension to access system features including intercom calling See Automatic Line Selection in Chapter 5 for instructions To use a system calling feature press followed by its dial code Instructions for using these features on standard phones are included in Chapter 5 Feature Reference To use a System Speed Dial number press followed by its two ...
Страница 25: ...e switchhook too quickly If you press the switchhook and nothing happens try again and press it a little longer NOTE If your phone has a button labeled Recall or Flash use that button instead of pressing the switchhook For more information see Recall in Chapter 5 Limitations Because standard phones do not have line buttons or dedicated function buttons basic call handling procedures are sometimes ...
Страница 26: ...on a single call the same way two people can pick up the same call on different telephones at home For example Both phones share the same extension number Both phones share the same voicepath that is when either phone is busy the extension is busy Calls ring at both phones If you prefer not to hear both phones ringing turn off the standard phone s ringer If you make a voice signaled intercom call ...
Страница 27: ... can interrupt a call on the other phone or standard device at that same extension For example if a system phone and modem are combined at an extension picking up the handset of the system phone could interrupt a modem transmission The PARTNER headset is a tip ring device equivalent to a standard phone and can be used in combination with a phone 3 10 Learning About Telephones ...
Страница 28: ... 4 2 Setting Up Fax Machines 4 2 Fax Machine with its Own Fax Line 4 3 Fax Machine Line Saver 4 4 Fax and Telephone Combination 4 5 Answering Machines 4 6 Single Answering Machine 4 6 Multiple Answering Machines 4 7 Personal Answering Machine 4 8 Modems 4 9 Stand Alone Modem for Placing Calls Only 4 9 Send and Receive Modem 4 10 Credit Card Scanners 4 11 4 i ...
Страница 29: ...nect Fax Machines This section presents several ways that you can set up fax machines to work with your system Using Fax Machines explains how to transfer calls and use the Notify feature on an AT T fax machine The illustrations on the following pages show how to set up fax machines in various configurations change system option settings to work with them effectively and use fax machines with the ...
Страница 30: ...exactly when a fax comes in or if your fax machine is located in an isolated part of your building you can use Notify in one of two ways Set up the fax machine to make a ringing or voice signaled call to another extension Include plus the extension number for a voice signaled call Set up the fax machine to group page all system phones by dialing 7 and then play the recorded message For the above e...
Страница 31: ...on the fax line If a call comes in on another line you can transfer it to the fax extension See Transferring a Call to the Fax Machine earlier in this chapter When you send a fax the system automatically selects the fax line To Set Up 1 Set Automatic Extension Privacy 304 for extension X to Assigned 2 Set Line Ringing for line 4 on extension X to Ring On all other extensions set line 4 to No Ring ...
Страница 32: ...nd hears a fax machine signaling on the other end the person can transfer the call to extension X the fax extension See Transferring a Call to the Fax Machine earlier in this chapter To send a fax transmission with this setup simply lift the handset on the fax machine an outside line will be selected automatically To Set Up 1 Set Automatic Extension Privacy 304 for extension X to Assigned 2 Set Li...
Страница 33: ...tically answer a call you must press the fax machine s Start button See Transferring a Call to the Fax Machine earlier in this chapter To send a fax simply lift the handset on the fax machine Or if your fax machine does not have a built in telephone use the phone to dial the call An outside line will be selected automatically When the fax machine is idle you can use the phone at the extension to m...
Страница 34: ...ine to cover you can connect two or more machines to cover all calls Personal answering machine An answering machine can share an extension with a phone to answer calls to the extension Single Answering Machine The single answering machine setup Figure 4 4 serves the entire system The answering machine is connected to its own extension and covers all the lines in the system one at a time Lines 1 A...
Страница 35: ...intercom call to the answering machine extension When the machine answers dial its message retrieval code From outside the system call in on any line that the machine covers When the machine answers dial its message retrieval code If someone else answers ask to be transferred to the answering machine s extension Note however that when calling in from outside you can only retrieve messages from the...
Страница 36: ...ne extension Lines SYSTEM MODULES Ext X ANS MACH Figure 4 6 Personal Answering Machine To Use Go to the machine and manually play back messages From any system extension make an intercom call to the answering machine extension When the machine answers dial its message retrieval code From outside the system call in and have someone transfer you to the extension When the machine answers dial the mes...
Страница 37: ...ls is shown in Figure 4 7 Note that the telephone is optional and can be used if you want the terminal to share an extension with a phone See Combination Extensions in Appendix C for information on connecting two devices on one extension Telephone Lines optional Ext X SYSTEM MODULES Modem PC or Terminal Figure 4 7 Stand Alone Modem for Placing Calls Only To Use Follow the modem manufacturer s inst...
Страница 38: ...ast line selected by other extensions in the system so the modem line is unavailable for the modem only when all other lines in the system are being used To Set Up 1 Set Automatic Extension Privacy 304 for extension X to Assigned 2 Set Line Ringing for line 4 on extension X to Ring 3 Set Automatic Line Selection for extension X to select line 4 first for all other extensions set Automatic Line Sel...
Страница 39: ... in Appendix C for information on connecting two devices on one extension Telephone optional Lines SYSTEM MODULES Ext X Credit Card Scanner Figure 4 9 Credit Card Scanner To Use When you make a call on the credit card scanner an outside line is selected automatically If you combine the credit card scanner with a system phone or a standard phone you cannot use the phone while the credit card scanne...
Страница 40: ... Calls Conference Drop Dial Mode 201 Display Doorphone Internal Hot Line Phone Emergency Phone 604 Group Paging Hold Hold Disconnect Time 203 Joining Calls Last Number Redial Line Ringing Making Calls Music Tones On Hold 602 Outgoing Call Restriction 401 Privacy Recall Recall Timer Duration 107 5 9 5 11 5 12 5 13 5 14 5 16 5 17 5 18 5 19 5 20 5 21 5 22 5 24 5 26 5 28 5 29 5 31 5 i ...
Страница 41: ...ntents Special Dialing Functions 5 32 System Date 101 5 33 System Reset System Options Saved 728 5 34 System Speed Dialing 5 35 System Time 103 5 37 Toll Call Prefix 402 5 38 Transferring Calls 5 39 5 ii ...
Страница 42: ...and three digit number in the heading Each feature includes the following information if applicable Description Related Features Considerations Valid Entries factory setting Changing Settings Using See Chapter 2 for a review of the methods and buttons you use to change option settings All of the instructions in this chapter assume that system phones select outside lines first and standard phones s...
Страница 43: ...is option applies only to system phones Valid Entries 1 On incoming calls ring once 2 Off incoming calls ring repeatedly Changing Settings To change the Abbreviated Ringing setting for an extension follow these steps from extension 10 1 2 3 4 5 6 7 Press Feature 0 0 The phone beeps once and the light next to Spkr is green flutter Press left Intercom twice The light next to left Intercom is green s...
Страница 44: ...call and you have a display phone the caller s extension number briefly appears on your display To answer a call on a specific line 1 Press the button for the line you want to answer 2 Lift the handset or press Spkr You are connected to the call To answer a call when you are already on a call 1 Press Hold The call you are on is placed on hold 2 Press the button for the new call You are connected t...
Страница 45: ... in the off peak hours such as early morning or late evening For PBX or Centrex systems that require a dial out code to make calls outside the PBX or Centrex system include the dial out code and a pause on the Auto Dial button when storing an outside number Changing Settings at the User s Phone To store or remove an Auto Dial number directly at a user s MLS 18D MLS 12D or MLS 12 phone 1 Press Feat...
Страница 46: ... and the two digit extension number 11 21 Include a before the extension number to voice signal the extension For example to set up a button to voice signal extension 20 press left Intercom 2 0 To remove the number from a button press Mic instead of dialing a number To store or remove another number for the same extension repeat steps 5 and 6 To store a number for a different extension begin again...
Страница 47: ...feature Valid Entries 1 Assigned 2 Not Assigned Changing Settings To change the Automatic Extension Privacy setting for an extension follow these steps from extension 10 1 Press Feature 0 0 The phone beeps once and the light next to Spkr is green flutter 2 Press left Intercom twice The light next to left Intercom is green steady 3 Press 3 0 4 4 Dial the two digit number of the extension 10 21 you ...
Страница 48: ...ls and access system features For example the setting for a standard phone used only for calling employees or making local calls on line 1 would be set to intercom 1 Considerations If you want to change Automatic Line Selection for an extension and you are changing more than one option for that extension you must change Automatic Line Selection first For any phone used mainly to call other extensi...
Страница 49: ...com twice The lighf next to left Intercom is green steady Press right Intercom Dial the two digit number of the extension 10 21 you want 10 change Press Press left Intercom to select intercom and the line buttons in the order you want them to be searched When your sequence is complete press If you want to correct a mistake or change the line order for another extension begin again at Step 3 When y...
Страница 50: ...inue to talk Other inside parties cannot put the call on Hold If you are using the system behind a PBX or Centrex system the PBX or Centrex system may include a conference calling feature that lets you connect multiple callers on a single PBX or Centrex line The number of callers you can connect depends on your PBX or Centrex system For more information on such features see the documentation for y...
Страница 51: ...t party 4 Press Conf again to add the second party to the call You are now connected with both parties Standard Phone 1 2 3 4 Set up the call to the first party You can call the party pick up the call from hold or answer an incoming call You are connected with the first party Press the switchhook down once rapidly The first party is now on hold You hear the intercom dial tone To add an outside par...
Страница 52: ...is disconnected Related Features For instructions on setting up conference calls on system and standard phones see Conference Calls Using System Phone On MLS 18D MLS 12D and MLS 12 phones press Drop The last added party is dropped from the conference On MLS 6 and MLC 6 phones press Feature 0 6 The last added party is dropped from the conference Standard Phone Press the switchhook down once rapidly...
Страница 53: ... 3 4 5 6 Press Feature 0 0 The phone beeps once and the light next to Spkr is green flutter Press left Intercom twice The light next to Intercom is green steady Press 2 0 1 The Message light is red steady if the current setting is Touch Tone lines red flash if the current setting is Rotary lines Press 1 to select Touch Tone lines 2 to select Rotary lines The Message light changes to show the new s...
Страница 54: ...or approximately 15 seconds Exceptions include the default display call timer and feedback when changing system options The call timer displays the time a user is active on a call It starts when the handset is lifted out of the cradle and stops when either the handset is placed back in the cradle or the call is placed on hold When a user retrieves a held call the timer resets to zero The call time...
Страница 55: ...ee Changing Settings on the next page Related Features Make sure there are no call restrictions assigned to an emergency phone See Outgoing Call Restriction 401 Considerations Use this option for all three phone applications The system differentiates the applications by the phone connected to the extension and the number stored on the Auto Dial button Each doorphone and internal hot line phone can...
Страница 56: ...e instructions below To store the extension number of the alert extensions to ring when the doorphone button is pressed or when the internal hot line phone s handset is picked up or the outside number to dial when the emergency phone s handset is picked up follow these steps from extension 10 1 Press Feature 0 0 2 Press left Intercom twice 3 Press right Intercom 4 Dial the two digit extension numb...
Страница 57: ... must lift the handset or press Mic to answer the page After a group page the microphone is turned on again Changing Settings To store or remove the group page option remotely from extension 10 1 Press Feature 0 0 2 Press left Intercom twice 3 Press right Intercom 4 Dial the two digit number of the extension 11 21 for which you want the option stored or removed 5 Press the Auto Dial button on whic...
Страница 58: ...your Centrex or PBX documentation tells you to use a switchhook flash use the Recall feature instead Using System Phone To place a call on hold press Hold The green light next to the line button winks To retrieve a call on hold 1 Press the line button on which the call is held 2 If the handset is in the cradle lift it up or press Spkr You are reconnected with the held call The light next to the li...
Страница 59: ...t time set to Short has no effect change it back to Long If the telephone company does not send a signal the hold disconnect time should be set to Long Users will have to disconnect held calls manually by taking the call off hold and hanging up Valid Entries 1 Long 450 msec 2 Short 50 msec Changing Settings To change the hold disconnect time follow these steps from extension 10 1 2 3 4 5 6 Press F...
Страница 60: ...to join a call on one of these devices could interfere with its operation Any user with an MLS 18D MLS 12D or MLS 12 phone can use Privacy to prevent other extensions from joining a call at their extension Considerations You cannot join an intercom call or a conference call You cannot put a joined call on hold This feature is not available on standard phones How to Join a Call System Phone A stead...
Страница 61: ...number Considerations You cannot redial numbers dialed using an Auto Dial button or a System Speed Dial code Using System Phone On MLS 18D MLS 12D and MLS 12 phones 1 If you want lift the handset 2 Press Last Num On MLS 6 and MLC 6 phones 1 If you want lift the handset 2 Press Feature 0 5 Standard Phone 1 Lift the handset You hear the intercom dial tone 2 Dial 0 5 5 20 Last Number Redial ...
Страница 62: ...nt to use a standard phone to answer calls make sure the extension is set to Ring Valid Entries Ring No Ring Programming To change which outside lines ring at an extension follow these steps from extension 10 1 2 3 4 5 6 7 Press Feature 0 0 The phone beeps once and the light next to Spkr is green flutter Press left Intercom twice The light next to left Intercom is green steady Press right Intercom...
Страница 63: ...alls only the user will not be able to dial out at all See Outgoing Call Restriction 401 for more information A user can page all system extensions with MLS 18D MLS 12D MLS 12 and MLS 6 phones simultaneously See Group Paging How to Make an Outside Call The following instructions assume that system phones are set usingAutomatic Line Selection to automatically select outside lines first and standard...
Страница 64: ...ce signal a system phone at the extension dial plus the two digit extension number or press an intercom Auto Dial button programmed for voice signaling When you hear a beep start talking Your voice is heard on the other extension s speaker If someone is using the phone at the other extension or that extension is an MLC 6 phone or a standard phone it will ring instead Standard Phone 1 Lift the hand...
Страница 65: ...broadcasts copyrighted music or other material may be required to obtain a license from a third party such as ASCAP or BMI AT T s Magic on Hold does not require you to obtain such a license Music On Hold requires use of extension jack 15 and special hardware for installation See Connecting a Music On Hold Device in Appendix C for installation instructions A Music On Hold device cannot share extens...
Страница 66: ...t is Not Active 4 Press 1 to select Tones On Hold 2 to deactivate Music and Tones On Hold or 3 to select Music On Hold The Message light changes to show the new setting 5 If you make a mistake begin again at Step 3 6 When you are finished press and a three digit code for another option or press Feature 0 0 Music Tones On Hold 602 5 25 ...
Страница 67: ...t you install system phones where restricting phone use is important If the system is connected to a PBX or Centrex system and a dial out code usually 9 is needed to place calls outside the PBX or Centrex system the system will not be able to prevent toll calls for extensions restricted to Local Only since the PBX or Centrex system cannot distinguish between toll and local calls If your PBX or Cen...
Страница 68: ...lash if it is Inside Only or red wink if it is Local Only 5 Press 1 for No Restriction 2 for Inside Only or 3 for Local Only 6 If you make a mistake or want to change the setting for another extension begin again at Step 3 7 When you are finished press and a three digit code for another option or press Feature 0 0 Outgoing Call Restriction 401 5 27 ...
Страница 69: ... other co workers join conversations the user can press Privacy to turn Privacy on and off as needed To have Privacy on MLS 6 MLC 6 or standard phones or other devices such as a fax or modem you must useAutomatic Extension Privacy 304 Considerations When Privacy is on the light next to Privacy at the extension is also on indicating that others cannot join calls This feature can be turned on and of...
Страница 70: ...ll on an intercom call disconnects the call Whenever your PBX or Centrex documentation tells you to press the switchhook when you are on a call use the Recall feature instead If you are already on a call most PBX or Centrex systems require that you press the switchhook to get a new dial tone then dial a feature access code to access a specific PBX or Centrex service To access a PBX Centrex or loca...
Страница 71: ... You hear the intercom dial tone 2 Dial 0 3 3 Enter the access code for the PBX Centrex or local phone company custom calling feature if required 4 To return to your original call press and release the switchhook again or press a Recall or Flash button on a standard feature phone that has one then dial 0 3 again 5 30 Recall ...
Страница 72: ...time If your system is connected to a PBX or Centrex system and using the system Recall feature drops calls shorten the time The setting typically used for PBX systems is 18 or 450 msec for Centrex systems it is 32 or 800 msec Valid Entries 01 through 80 25 to 2000 msec in 25 msec increments 18 450 msec Programming To change the duration of the timed signal follow these steps from extension 10 1 P...
Страница 73: ...ch Tone Transfer T Sends touch tones over a rotary line to Enable electronic equipment such as answering machines and bank computers Examples Pause To call an answering machine at 555 0529 wait 4 5 seconds then dial 321 to retrieve messages enter 5 5 5 0 5 2 9 Hold Hold Hold 3 2 1 Recall To use a favorite Centrex PBX feature you have to send a timed switchhook flash a pause and then dial the featu...
Страница 74: ...ate follow these steps from extension 10 1 Press Feature 0 0 The phone beeps once and the light next to Spkr is green flutter 2 Press left Intercom twice The light next to left Intercom is green steady 3 Press 1 0 1 4 Enter today s date in the form MMDDYY Include leading zeroes for single digit months or days For example to enter March 4 1993 press 0 3 0 4 9 3 5 When you are finished press and a t...
Страница 75: ...ss After a system reset the backlit display on MLS 18D phones is changed to the default setting See Buttons and Indicators in Chapter 3 for instructions on adjusting the contrast To reset the system follow these steps from extension 10 1 Press Feature 0 0 The phone beeps once and the light next to Spkr is green flutter 2 Press left Intercom twice The light next to left Intercom is green steady 3 P...
Страница 76: ...that form to all users to ensure that they know what System Speed Dial numbers are available If the system is connected to a PBX or Centrex system and a dial out code usually 9 is needed to place calls outside the PBX or Centrex system include the dial out code and a pause in System Speed Dial numbers that must dial out of the PBX or Centrex system Changing Settings To store System Speed Dial numb...
Страница 77: ...e dialing 2 If you want to call on a specific line press the line button 3 Press Feature and dial the two digit System Speed Dial code 20 79 If you did not specify an outside line the system automatically selects one turns on the speaker if the handset is in the cradle and dials the number The number being dialed shows on a display phone Standard Phone 1 Lift the handset You hear the intercom dial...
Страница 78: ...4 5 The time appears on system display phones as a m or p m not in 24 hour notation Changing Settings To change the System Time follow these steps from extension 10 1 Press Feature 0 0 The phone beeps once and the light next to Spkr is green flutter 2 Press left Intercom twice The light next to left Intercom is green steady 3 Press 1 0 3 4 Enter a new time in HHMM 24 hour format For example to set...
Страница 79: ...ea Code and Number 2 Area Code and Number Only Changing Settings To change the Toll Call Prefix setting follow these steps from extension 10 1 Press Feature 0 0 The phone beeps once and the light next to Spkr is green flutter 2 Press left Intercom twice The light next to left Intercom is green steady 3 Press 4 0 2 The Message light is red steady if the system is set to recognize long distance call...
Страница 80: ...es to a transfer ring ring ring ring If you are using the system behind a PBX or Centrex system the PBX or Centrex system may include a call transfer feature that lets you transfer a call to another Centrex extension so that the line the call came in on is free to place and receive other calls This feature uses the Recall button not the Transfer button However to use Centrex transfer you must be a...
Страница 81: ...Dial button to let you voice signal calls over the phone s speaker when you transfer them Standard Phone To pass a call to another extension 1 While on a call press the switchhook down once rapidly You hear the intercom dial tone 2 Dial the extension number to which you want the call transferred 3 When someone answers announce the call then hang up If no one answers or the call is refused press th...
Страница 82: ... Recall Feature Disconnects Call Phone Rings Back after Intercom Call with No One at Other End Combination Extension Problem Phone Does Not Ring Properly Call on Hold Hangs Up but Line Does Not Disconnect Calls on Hold Are Disconnected Incorrect Date and Time Appear on Phone Display Problem with Phone Display System Phone in Combination Extension Does Not Work Poor Transmission Quality on Modem No...
Страница 83: ...pplicable System phone model numbers are located on the upper right hand corner of the phone MLS 18D MLS 12D MLS 12 MLS 6 or MLC 6 If you followed a troubleshooting procedure tell the representative what you did Power Failure Operation When power to the system is cut off the first line on each 206 module automatically connects to the first extension on the module This allows you to make and answer...
Страница 84: ... an appliance like a lamp or radio If the appliance does not work the outlet is faulty If possible plug the 206 module into a different outlet Then check the fuse box or call an electrician If the appliance works call the AT T Helpline Multiple Phones Dead No Dial Tone or Lights Possible Cause One system module is not working What to do Check the LEDs on the front of the system modules If a single...
Страница 85: ... you cannot make calls from one phone on all lines follow the procedure for Other Problems with Phones Possible Cause 2 If you cannot make calls using different phones go to Possible Cause 4 Possible Cause 4 Too many standard devices trying to dial simultaneously If the problem is on a system phone go to Possible Cause 5 What to do Stay on the line and wait for dial tone or try your call later If ...
Страница 86: ...wering machine or modem What to do Be sure the device is set to answer correctly If the device answers before it should adjust it to answer on a later ring If the device should not answer calls at all turn its auto answer feature off Refer to the device s user manual If the auxiliary device no longer answers calls automatically then the problem is solved If the problem remains call the AT T Helpli...
Страница 87: ...y 100 milliseconds If the Recall feature works properly the problem is solved If the Recall feature still disconnects calls continue decreasing the Recall Timer Duration by increments of 100 milliseconds until the problem is solved If the problem remains call the AT T Helpline Phone Rings Back after Intercom Call with No One at Other End Possible Cause 1 The switchhook on a standard phone is accid...
Страница 88: ...ad adapter or auxiliary device What to do Check the combination extension If you are using a direct connection to connect the devices make sure the standard device is plugged into the correct jack on the bottom of the phone See Combination Extensions in Appendix C for instructions If you are using a bridging adapter to connect the devices first make sure the standard device is plugged into the cor...
Страница 89: ...ort to Long If calls on hold no longer disconnect the problem is solved If calls on hold still get disconnected or the Hold Disconnect Time was already set to Long call the AT T Helpline Incorrect Date and Time Appear on Phone Display Possible Cause Date and time are not set properly What to do Re enter the date and time using System Date 101 and System Time 103 If the display works the problem is...
Страница 90: ...ll jack If the system phone works properly either the cord or the adapter must be replaced Use a D4BU telephone cord and an AT T 267F2 bridging adapter Call the AT T Helpline for details Poor Transmission Quality on Modem Possible Cause A high speed modem is connected through an extension jack on a system module to a standard central office telephone line but the line quality is not sufficient to ...
Страница 91: ...ment If the other phone does not work go to Possible Cause 3 Possible Cause 3 The telephone cord may be defective What to do Unplug the cord from the base of the phone and the wall jack Replace it with a cord that works If the phone works the cord is faulty Call the AT T Helpline to arrange for a replacement If the phone does not work and it is part of a combination extension see Combination Exten...
Страница 92: ...on which to write System Speed Dial numbers and system extension numbers We recommend that you fill out this form and then photocopy and distribute it to system users for their reference For information on how to store a System Speed Dial number see System Speed Dialing in Chapter 5 User Form A 1 ...
Страница 93: ...2 23 24 42 43 44 63 64 65 66 67 68 69 25 26 27 45 46 47 28 29 30 48 49 50 70 71 31 32 33 51 52 72 53 73 74 34 35 36 54 55 75 56 57 76 77 78 37 38 39 58 59 79 SystemSpeed Dial numbers are programmed by the System Manager report problems and suggested revisions to your System Manager SYSTEM EXTENSIONS To call another extension On system phones press Intercom Ext On standard phones dial Ext while rec...
Страница 94: ...6 75 W or 24 1 x 12 7 x 17 1 cm 2 7 lbs or 1 2 kgs MLC 6 phone 9 4 D x 3 4 H x 7 W or 23 9 x 8 6 x 17 8 cm 2 8 lbs or 1 3 kgs Switch Fabric Full digital nonblocking Electrical 1 Amp per 206 module 25 Amp per 200 module Specifications On a PARTNER 220V System 0 6 Amp per 206 module 25 Amp per 200 module 65 Watts per 206 module 10 Watts per 200 module Dissipation of power 30W 206 module and 20W 200 ...
Страница 95: ...conductor mentioned in item A is to be connected to ground at the service equipment C The attachment plug receptacles in the vicinity of the product or system are all to be of a grounding type and the grounding conductors serving these receptacles are to be connected to earth ground at the service equipment Requirements for Installation of a telephone or other standard tip ring device in another b...
Страница 96: ...the product to meet all the environmental and electrical requirements listed in Appendix B DO NOT install equipment during a lightning storm DO NOT install telephone jacks in a wet location unless the jack is specifically designed for wet locations Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Use caution when installi...
Страница 97: ...e are no network interface jacks call your local phone company If two numbers are assigned to one RJ14 jack have the phone company split the lines so that each line has its own RJ11 jack or use a 267C two line adapter The network interface jacks must be within 5 feet 1 5 meters of the system module s If they are not arrange for the local phone company to move them or for a qualified telephone inst...
Страница 98: ...e wiring run and should be labeled with either the extension or wiring run number The wall jacks placed throughout the building the ends of the wiring runs should also be labeled with the extension or wiring run number The system works with many types of existing wiring It requires at least 2 pair 4 wire wiring in a home run or star not loop setup If you do not know if the existing wiring is accep...
Страница 99: ...nder carpets call 1 800 247 7000 in the continental U S only or your local AT T Authorized Dealer to arrange for AT T installation to ensure that the installation meets local building codes Required Parts You will have up to three types of system component packages Figure C 3 shows the contents of each package in the area marked by a dashed line Check your packages to be sure you have the parts sh...
Страница 100: ... install it on a wall or on a flat sturdy surface above the floor such as on a table or desk Wall mounting is recommended If your system has two modules you must mount it on a wall Telephones and Devices You can connect the following telephones and devices to the system MLS and MLC Model Phones System phones require at least two pair wiring and are compatible with AT T 4 pair SYSTIMAX wiring Indus...
Страница 101: ... company to provide off premises station capability Limitations for Standard Devices You can connect a standard device to your system regardless of the manufacturer However the following limitations apply It must be industry standard and non proprietary That is it cannot be made specifically for use on a particular telephone system For example you cannot connect an AT T MERLIN phone because it is ...
Страница 102: ...ce into white jack To Standard Device Figure C 4 Combination Extension Using Direct Connection Using a Bridging Adapter Figure C 5 shows how to connect a system phone and a standard device or two standard devices together using the AT T 267F2 bridging adapter AT T 267F2 Adapter Standard Device Only System Phone or Standard Device Wall Jack Figure C 5 Combination Extension Using Bridging Adapter In...
Страница 103: ... jacks facing left Leave at least 1 foot 0 3 meters clearance at the top bottom and back and at least 2 feet 0 6 meters at the front This allows you to access the jacks and slide a second module onto the first and ensures adequate ventilation Insert the screws into the screw holes at the top and bottom of the module Tighten the screws until the rubber feet are snug against the wall There must be a...
Страница 104: ...ide the second module onto the first module making sure the upper pairs of mounting tracks interlock as shown in the side view Mounting Tracks 3 A B Attach the module connector to the top right side of the two modules by aligning the connector carefully and then pushing firmly until the connector snaps into place Fasten the connector to the modules using two of the self tapping screws included wit...
Страница 105: ... up the system plug the other end of the power cord into a properly grounded three prong wall outlet not controlled by a switch On a PARTNER 220V system move the on off switch to the on position l Check the green LEDs on the fronts of the module s If the lights are lit you can go on to the next section If not see All Phones Dead No Dial Tone or Lights in Chapter 6 Troubleshooting C 10 Installation...
Страница 106: ... to check the service before continuing Repeat for each network interface jack Connect line cords to the line jacks on the module s starting with the top line jack on the first system module Continue connecting line cords in numerical order Route each cord through the hook on the lower front of the module Leave at Ieast 2 feet 0 6 meters of slack in the cords for future maintenance so you can easi...
Страница 107: ...te each cord through the hook on the lower front of the module Leave at least 2 feet 0 6 meters of slack in the cords for future maintenance so you can easily reconnect cords after replacing system modules Connect the free end of each modular telephone cord to the modular connecting blocks for system extensions C 12 Installation ...
Страница 108: ...ltiple jacks plug the cord into the GRAY jack Push the cord into place along the channel on the bottom of the phone so the phone sits flat without wobbling If you want to raise the angle of the phone go to Step 2 if not or if you have an MLS 18D phone go to Step 3 To install the telephone stand gently place the phone upside down with the low end of the phone to your right Insert the tab on the nar...
Страница 109: ...Insert the other tab into the right slot pushing the stand down and slightly inward until the tab locks into place Insert the phone cord through the center of the stand and plug it into the jack on the base of the phone then plug the other end into the modular wall jack Mount the phone on the wall plate using the screw keyholes on the base of the stand For proper mounting the wall plate must be an...
Страница 110: ... Screws White Jack Mounting Step 1A and label the button sheet as in Step 3B of that procedure Connecting and Testing Telephones 1 To connect a phone plug the modular telephone mounting cord into a modular wall jack or directly into a 206 module extension jack If you are connecting a standard phone and its mounting cord is loose try an AT T D2R mounting cord instead To install two phones or other ...
Страница 111: ...d of the modular cord into extension jack 15 on the 206 system module and then route the cord as you did for line and extension cords Set the coupler s volume to the lowest setting Use a flathead screwdriver to turn the volume control counterclockwise until it stops Place a call on hold and listen while adjusting Music On Hold Coupler Music On Hold Device 206 Module the volume clockwise If you do ...
Страница 112: ... on the connector Pull the connector off the module 2 Slide off the module furthest from the wall without detaching the line and phone cords If you are replacing the module furthest from the wall go to Step 4 if you are replacing the one closest to the wall go to Step 3 3 A B Remove the screws used to mount the module on the wall Remount the new module as described in Steps 2 and 3 on page C 8 4 A...
Страница 113: ...on a system with one module or to the module connector on a system with two modules Press firmly until it clicks into place If you also unplugged the cord from the wall outlet plug it back in now On a PARTNER 220V system move the on off switch to the on position l After replacing the modules and connecting power check the green LEDs on the fronts of the module s If the lights are lit the system is...
Страница 114: ...uid is spilled into it or if its housing becomes cracked or otherwise damaged To clean your telephone wipe the outside housing with a soft dust free cloth If absolutely necessary you may use a cloth slightly dampened with a mild soap and water solution Dry quickly with a soft cloth CAUTION Your telephone contains sensitive electronic parts Never submerge it in any kind of liquid and never use dete...
Страница 115: ... you within the applicable coverage period and response times service calls with no charge for parts and labor on covered repairs Both Business Day and Around the Clock coverages of varying lengths are available To order a post warranty service contract call 1 800 247 7000 in the continental U S only If you leased your system from AT T Business Day service is included in your lease To upgrade to A...
Страница 116: ...rranties express or implied and specifically disclaim any warranties of merchantability or fitness for a particular purpose Limitation of Liability Except as provided below the liability of AT T and its affiliates and suppliers for any claims losses damages or expenses from any cause whatsoever including acts or omissions of third parties regardless of the form of action whether in contract tort o...
Страница 117: ... Express card The Catalog Associate can also give you sales advice and mail you AT T s Sourcebook catalog of systems telephones and accessories Call 1 800 451 2100 AT T Sales Offices Sales offices to serve the small business customer are located throughout the country To contact the office closest to you call 1 800 247 7000 A representative will place your order including AT T installation if you ...
Страница 118: ...tion instructions 267C line adapter do not use at extension jacks Splits two outside lines from an RJ14 network interface jack so each line has its own modular plug Music On Hold Coupler Required to connect Music On Hold device to 206 module System Telephones and Accessories MLS 18D corded telephone black or white MLS 12D corded telephone black or white MLS 12 corded telephone black or white MLS 6...
Страница 119: ... will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment on and off the user is encouraged to try to correct the interference by one or more of the following measures Where it can be done safely re orient the television or radio antenna To the extent possible relocate the televis...
Страница 120: ... trouble because your equipment is malfunctioning the FCC requires that you disconnect the equipment from the network until the problem has been corrected Repairs to this equipment can only be made by the manufacturer its authorized agents or by others who may be authorized by the FCC In the event repairs are needed on this equipment please contact the AT T Helpline at 1 800 628 2888 For warranty ...
Страница 121: ...authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or any equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic wat...
Страница 122: ...jacks d abonné sauf dans les cas précis prévus pas les tarifs particuliers de ces entreprises Les réparations de matériel homologué doivent être effectuées par un centre d entretien canadien autorisé désigné par le foumisseur La compagnie de télécommunications peut demander à l utilisateur de débrancher un appareil à la suite de réparations ou de modifications effectuées par l utilisateur ou à cau...
Страница 123: ...nect phones or other auxiliary equipment to the system modules Feature phone An industry standard phone that includes programmable buttons or other built in features I Industry standard device A telephone or other telecommunications device that can be connected directly to the public telephone network See also Standard phone and Proprietary device Intercom button Two buttons on system phones used ...
Страница 124: ... An industry standard touch tone or rotary phone such as you might have in your home See also Industry standard device and Feature phone System The AT T PARTNER system modules and MLS and MLC model phones that you purchased plus all other telecommunications devices connected to the system modules System manager The person in your company who is responsible for managing your system System modules T...
Страница 125: ...ion extension installing C 6 C 7 problems with 6 6 6 8 using 3 9 Components system 1 2 Conference Conf button 3 2 5 10 Conference call making a 5 9 5 10 Conference Drop 3 2 5 11 Customizing for PBX Centrex support 2 3 phone numbers on a button 5 4 5 5 programmable buttons 2 2 3 2 5 4 5 5 quick reference charts Inside back cover restrictions 2 2 system 2 1 telephone 2 2 D Date System 101 5 33 6 7 D...
Страница 126: ...on 3 4 5 4 Line buttons 3 2 3 3 Line cords D 5 Line jacks 1 2 C 11 Line Ringing 5 21 6 4 Line Selection Automatic 5 7 5 8 Loudspeaker paging systems 1 3 M Maintenance D 1 Making a call 5 22 5 23 6 2 6 3 Message light 3 3 Microphone 3 3 3 5 Microphone Mic button 3 3 3 5 MLS model telephones see System phones Modems 4 9 4 10 6 8 Module connector 1 2 C 4 C 9 D 5 Modules see System modules Monitoring ...
Страница 127: ... 3 7 Safety statements iv 1 ii B 2 C 1 Security Inside front cover Sharing an extension see Combination extension Speaker using 3 5 3 6 6 4 volume controls 3 3 Speaker Spkr button 3 3 Special dialing functions 5 32 Specifications B 1 B 2 Speed dialing 5 35 5 36 A 1 Standard devices answering machines 4 6 4 8 compatibility 1 3 1 4 credit card scanners 4 11 fax machines 4 1 4 5 in combination extens...
Страница 128: ...ystem phones and Standard phones cordless 1 3 3 3 feature 3 9 problems 6 2 rotary 1 3 3 7 standard 3 7 3 9 system 3 1 3 6 touch tone phone 1 3 3 7 using 3 1 3 10 Terminology iii GL 1 GL 2 Time Hold Disconnect 203 5 18 6 7 Time System 103 5 37 6 7 Timer call 3 2 5 13 Toll Call Prefix 402 5 38 Tones On Hold 5 24 5 25 Touch Tone Enable special function in phone number 5 32 Touch Tone lines 5 12 Trans...
Страница 129: ...ove steps to change another extension DIAL the extension number 10 21 ABBREVIATED RINGING p 5 2 DIAL 305 DIAL the extension number 10 21 DIAL 1 On 1 ring red steady 2 Off repeated ringing red flashing Repeat above steps to change another OUTGOING CALL RESTRICTION DIAL 401 p 5 26 DIAL the extension number 10 21 DIAL 1 No Restriction red steady 2 Inside intercom Only red flashing 3 Local intercom an...
Страница 130: ...518 455 112 Issue 1 February 1993 Graphics 1988 ...
