Call Handling
In this section you will learn how to handle calls using PARTNER phones, and
how to use the system’s built-in calling features. The information given here is a
more detailed version of the information on the Quick Reference. We recom-
mend that you read this chapter first, and then use the Quick Reference as a
reference.
For instructions on using standard single-line touch-tone, rotary, or feature
phones, see chapter 5.
Using the
Speakerphone
A Word about
Dial Tones
The procedures in this section instruct you to use the handset to make and
answer calls. However, if you prefer to dial and talk on calls without lifting the
handset, you can use the speaker and the microphone instead. If you have a
PARTNER 12-button telephone, leave the microphone on all the time. When you
want to make or answer a call (or when the instructions tell you to lift the
handset), simply use the speaker. If you receive a voice-signaled intercom call
while your microphone is on, you will hear the caller’s voice and be able to
answer without lifting the handset or turning the speaker on. For more informa-
tion, see p. 4-3.
You hear two different dial tones when making calls:
■
■
An outside line dial tone comes from your local phone company. When
you hear an outside line dial tone, you are connected to an outside line.
An intercom dial tone comes from the PARTNER system. When you hear
an intercom dial tone, it means that you are connected with an inside line,
which is used to make inside, or intercom, calls.
It is important that you hear the difference between the two types of dial tones.
The best way to do this is to listen to each one and compare the two. To hear
an outside line dial tone, lift the handset, and press a line button. To hear an
intercom dial tone, press either [
Intercom
] button.
Basic Call Handling with PARTNER Phones
4-5
