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Overview

MERLIN MAIL—ML

Voice Messaging System
Monolingual/Bilingual Mode

Automated Attendant Service

Voice Mail Service

Call Answer Service

Prompts caller to make a choice
from a menu of options, then
routes the call to the selected
destination.

In bilingual mode, callers hear
prompts in the primary system

language. Callers can choose
to hear prompts in the alternate
language.

Immediate

Call Handling

Delayed

Call Handling

Night Only

Call Handling

Extention Coverage

Line Coverage

MERLIN MAIL—ML
system answers
external calls day
and night Callers
receive Automated
Attendant Service.
The System Operator
answers overflow
calls.

The System Operator
answers external
calls. Overflow calls

go to Automated

Attendant Service
day and night.

Allows subscribers to:

■

Send Messages

■

Listen to Messages

■

Forward Messages

■

Delete Messages

■

Reply to Messages

■

Record Personal Greeting

■

Change Password.

■

Administer Outcalling

In bilingual mode, after logging
in, subscribers hear prompts in
the language administered for
their voice mailbox.

The Automated

Attendant Service

answers calls only
after normal business
hours and transfers

them to selected
extensions.

Prompts caller to leave a
message or transfer to another
extension when the called party
does not answer.

In bilingual mode, callers hear

personal greeting in the
language administered for the

voice mailbox. Callers can
choose to hear prompts in the
alternate language.

Picksup unanswered
calls ringing at SA or
ICOM buttons and
accepts messages
left by caller

Pick up unanswered
Calls ringing on a line
button and accept
message left by caller,
(the call can be
ringing at more than
o n e e x t e n t i o n . )

Figure 1-1. Overview of MERLIN MAIL—ML System Services and Features

System Services and Features

1-3

Содержание MERLIN MAIL

Страница 1: ...AT T AT T 585 320 141 Issue 1 MERLIN MAIL Voice Messaging System Multi Lingual Version for MERLIN LEGEND Communications System Installation System Programming and Maintenance...

Страница 2: ...le On All Ports On Automated Attendant Ports On Call Answering Ports No Delayed Answer Open Closed Temporarily Closed Open or Closed for Today Operator Extension General Mailbox Owner System Administr...

Страница 3: ...Menu Night Menu Create a Mailbox Play the Menu Modify the Menu Submenus Delete a Mailbox Play the Menu Create the Menu Announcements Modify a Mailbox Delete an Announcement Mailboxes Modify the Menu D...

Страница 4: ...up Lists Systems Greetings Scan Group Lists Voice Mail Greeting Create a Group List Attendant Greeting Day Greeting Night Greeting Modify or Review a Group List Add Entry Delete Entry Delete a Group L...

Страница 5: ...radioelectriques depassant les limites applicable aux appareils num riques de la class A prescrites dans le reglement sur le brouillage radioelectrique edict par le minist re des Communications du Can...

Страница 6: ...ollowing Means of Conection Connection to the telephone network shall be through a standard network interface jack USOC RJ11C These USOCs must be ordered from your Telephone Company This equipment may...

Страница 7: ...nterrupted telephone service Interference Information Notice FCC Rules require that you be notified of the following This equipment generates uses and can radiate radio frequency energy and if not ins...

Страница 8: ...gual Operation Automated Attendant Service Voice Mail Service Call Answer Service MERLIN MAIL ML System Configurations Installation and Programming Responsibilities Subscribers Responsibilities System...

Страница 9: ...2 13 Adding or Replacing a Voice Processing Card 2 16 3 MERLIN MAIL ML System Programming MERLIN MAIL ML Forms Before Beginning MERLIN MAIL ML Programming Using the MLX 20L for MERLIN LEGEND Programmi...

Страница 10: ...General Mailbox Owner Programming the Schedule Setting the Date and Time Setting the Weekly Business Schedule Setting the Touch Tone Gate Touch Tone Gate Setting in Monolingual Mode Touch Tone Gate S...

Страница 11: ...the Group Coverage Delay Interval Redirecting Calls Sent to Unassigned Extensions Call Handling Methods MERLIN LEGEND Planning Forms Immediate Call Handling Fax Call Handling Delayed Call Handling Nig...

Страница 12: ...Coverage VMS Off Button Programming a Coverage Inside Button Performing Acceptance Tests Automated Attendant Service Checking Call Answer Service Extension Coverage Checking Call Answer Service Line...

Страница 13: ...Contents GL Glossary GL 1 IN I n d e x IN 1 vi...

Страница 14: ...allation and system programming instructions in this guide are presented in the order in which they should be performed In addition to instructions this guide contains the following information Listin...

Страница 15: ...ress the star button The prompts or responses provided by the MERLIN MAIL ML system are shown in italics This is a system prompt or response Factory settings or defaults are identified by Related Guid...

Страница 16: ...mming 555 610 111 PBX System Planning 555 610 113 PBX System Planning Forms 555 610 117 Key System Planning 555 610 112 Key System Planning Forms 555 610 116 MERLIN LEGEND Release 1 1 Release 1 1 Note...

Страница 17: ...ant Service can be setup to answer calls and present callers with menus of selectable options such as transferring to specific extensions or playing pre recorded announcements Automated Attendant Serv...

Страница 18: ...n a single language monolingual mode or two languages bilingual mode If set up for bilingual mode the MERLIN MAIL ML system lets callers select the language in which they want to hear prompts menus an...

Страница 19: ...Listen to Messages Forward Messages Delete Messages Reply to Messages Record Personal Greeting Change Password Administer Outcalling In bilingual mode after logging in subscribers hear prompts in the...

Страница 20: ...ry system language is the alternate language which callers can choose to play prompts menus and announcements Whether you choose to operate in a monolingual or bilingual mode depends on the needs of y...

Страница 21: ...ring the day and night For example during the day you may want to tell callers to stay on the line for assistance by an operator At night when there maybe no operator you may want to tell callers to s...

Страница 22: ...ing example consists of a greeting followed by a menu of options to reach particular extensions Automated Attendant Service Prompts Caller Response Thank you for calling the XYZ Company If you are cal...

Страница 23: ...prompt to press 1 the caller selects the primary system language automatically Automated Attendant Service Prompts Caller Response Merci davoir appeler la compagnie XYZ For English press 1 now Caller...

Страница 24: ...aining prompts menus and announcements play in Spanish Automated Attendant Service Prompts Caller Response Thank you for calling the XYZ Company Para escuchar en espa ol marque Ios Caller presses 1 1...

Страница 25: ...to get directions the directions submenu plays If you are coming by subway press 1 If you are coming by bus press 2 If you are coming by car press 3 Caller presses dialpad buttons in response to the p...

Страница 26: ...ough the MERLIN MAIL ML system lets you create up to 99 menus and up to 9 options on each menu it is recommended that you limit the number of menu levels to 3 and the number of options on each menu to...

Страница 27: ...flow calls will ring at the system operator s phone as shown in Figure 1 2 Figure 1 2 MERLIN MAIL ML System as Immediate Call Handler Immediate Call Handling plays either your company s day greeting a...

Страница 28: ...er calls automatically go to Automated Attendant Service as shown in Figure 1 3 Figure 1 3 MERLIN MAIL ML System as Delayed Call Handler With Delayed Call Handling like Immediate Call Handling Automat...

Страница 29: ...tendant Service only when your business is closed use Night Only Call Handling Fax Call Handling Automated Attendant Service can be setup to recognize incoming fax calls from machines that produce ind...

Страница 30: ...every day to closed on the MERLIN MAIL ML business schedule In this way the MERLIN LEGEND system controls the MERLIN MAIL ML schedule It is not recommended to use the MERLIN MAIL ML business schedule...

Страница 31: ...EGEND system notifies the MERLIN MAIL ML system automatically whenever the MERLIN LEGEND system goes into or out of Night Service Night Service with Group Assignment The MERLIN LEGEND system notifies...

Страница 32: ...also set the current day to open or closed Voice Mail Service The MERLIN MAIL ML system s Voice Mail Service also called Voice Mail lets subscribers Listen to messages from non subscribers and other...

Страница 33: ...ed the sender enters to send the message Addressing Voice Mail by Voice Mailbox Name Subscribers who want to send a voice mail message may not always know the extension number of the message recipient...

Страница 34: ...hospital or plant administrator can send a message to a group of employees working on different shifts Addressing Voice Mail to All Subscribers Broadcast Message Sometimes information needs to be sent...

Страница 35: ...enter extension and To avoid further notification about this message press For pager beeper calls MERLIN MAIL ML does not play this message The MERLIN MAIL ML system dials the designated outcalling n...

Страница 36: ...ot answer When a message is left Call Answer Service deposits the message in the subscriber s voice mailbox then lights the message waiting indicator on the subscriber s phone If the subscriber has Ou...

Страница 37: ...le voice processing card and the four port configuration uses two voice processing cards The ports of a voice processing card connect to a Basic Telephone 012 Module in the MERLIN LEGEND system Each M...

Страница 38: ...L ML and MERLIN LEGEND systems Collect the completed planning worksheets from the MERLIN LEGEND system manager and from the MERLIN MAIL ML system administrator before installing and programming the ME...

Страница 39: ...ervice greetings menus and announcements Maintaining the business schedule Holidays and temporary company closings or openings must be entered to ensure the proper Automated Attendant greetings and me...

Страница 40: ...esponsibility for answering calls in the following situations If Delayed Call Handling is used the system operator is expected to handle all calls The MERLIN MAIL ML system serves as a backup to the s...

Страница 41: ...message is left in the General Mailbox for a person who is not a subscriber the General Mailbox owner will need to deliver the message to the person in some other way A copy of the instructions for f...

Страница 42: ...IN MAIL ML system from your own MERLIN LEGEND system extension you do not have to enter your extension number during Iogin Simply enter when the following prompt plays Please enter extension and sign...

Страница 43: ...ML system to the MERLIN LEGEND system Preparing for Installation Read through this chapter before you perform the installation instructions it contains Verify that you have all the required MERLIN MAI...

Страница 44: ...a dual voice processing card configuration four 8 foot modular D4BU telephone cords 2 pair T R connection Power cord 6 foot 3 prong male female ends Modem cable Remote Maintenance Device shipped in a...

Страница 45: ...that can be supported at the same time by a 012 module model 517F13 or earlier when MERLIN MAIL ML is installed MERLIN MAIL ML Configuration Fax R M D Single Line Sets 2 port 1 1 3 4 port 1 1 2 The 0...

Страница 46: ...Installation Figure 2 1 Sample Configuration of MERLIN MAIL ML Voice Messaging System and MERLIN LEGEND Communications System Hardware 2 4 Preparing for Installation...

Страница 47: ...he MERLIN MAIL ML unit This ensures permanent mounting and will prevent wall damage If the MERLIN LEGEND processor is connected to an uninterruptible power supply UPS or surge protector it is recommen...

Страница 48: ...processor in close proximity to the power supply to which the MERLIN LEGEND processor is connected Connecting the unit to the MERLIN LEGEND system Connecting the Remote Maintenance Device to the unit...

Страница 49: ...Be sure to install the wall mounting screws in wall studs or in a piece of plywood to ensure permanent mounting and to prevent wall damage 3 Secure the wall mount and cable manager bracket as shown i...

Страница 50: ...the MERLIN MAIL ML Unit 5 Position the cabinet securely on the wall mount and cable manager bracket slot placing the cabinet s bracket lip over the slot on the wall mount as shown in Figure 2 4 2 8 In...

Страница 51: ...the MERLIN MAIL ML Unit 6 Tighten the captive retaining screw in the mounting hole on the cabinet s rear panel to secure the MERLIN MAIL ML cabinet to the wall mount and cable manager bracket Install...

Страница 52: ...ow to connect 1 Route the 8 foot modular telephone cords through mount and cable manager bracket located on the MAIL ML unit to the MERLIN LEGEND processor module the slots on the wall right side of t...

Страница 53: ...the MERLIN LEGEND Basic Telephone 012 Module Refer to MERLIN LEGEND System Form 2a System Numbering Station Jacks for proper jack assignments Set the 115 230V switch to the appropriate voltage Plug th...

Страница 54: ...Installation Figure 2 6 The MERLIN MAIL ML Unit Rear Panel 2 12 Installing the MERLIN MAIL ML Unit...

Страница 55: ...ottom of the modem are set as follows NOTE If you reset the switches you must switch the Remote Maintenance Device off and back on again before the new settings take effect 2 Use the modem cable provi...

Страница 56: ...Installation Figure 2 7 MERLIN MAIL ML Remote Maintenance Device 2 14 Installing the MERLIN MAIL ML Unit...

Страница 57: ...Refer to MERLIN LEGEND Form 2a System Numbering Station Jacks for jack number 4 Attach the power cord to the Remote Maintenance Device 5 Plug the power cord into a grounded AC electrical source 6 Swi...

Страница 58: ...o electrostatic discharge The wrist strap should be connected to the ground through a one meg ohm resistor usually built into the grounding cord 1 Switch the MERLIN MAIL ML unit off The on off switch...

Страница 59: ...sturdy flat table top with the bracket side down 6 Using a Phillips head screwdriver loosen the four cover screws located on the right and left sides of the MERLIN MAIL ML cabinet See Figure 2 9 for p...

Страница 60: ...and Plastic Card Spacer 10 Verify that the following DIP switch processing card s being installed settings are set on the voice see Figure 2 11 Figure 2 11 Voice Processing Card DIP Switch Settings 2...

Страница 61: ...cted into the slots Card 1 goes in Slot 1 and Card 2 goes in Slot 2 Figure 2 12 Installing the Voice Processing Card 12 Insert and tighten the screw 13 Re install the plastic card spacer 14 Replace th...

Страница 62: ...sure to connect the cords from lowest numbered port to lowest numbered jack and highest numbered port to highest numbered jack Refer to MERLIN LEGEND System Form 2a System Numbering Station Jacks for...

Страница 63: ...tor s extension and password to program these features Although the MERLIN MAIL ML system provides a default factory set administrator extension and password you should change them at some point durin...

Страница 64: ...MERLIN MAIL ML System Programming Figure 3 1 MERLIN MAIL ML System Programming Menus 3 2...

Страница 65: ...h the System Administration guide Form A System Parameters Form B Voice Mailbox Assignments Form C Automated Attendant Service Greeting Form D Voice Mail Greeting Form E Automated Attendant Service Da...

Страница 66: ...Planning Guide and Forms Once you have completed the MERLIN LEGEND and MERLIN MAIL ML forms you are ready to begin programming the system You can use either of the following to program the MERLIN LEG...

Страница 67: ...utton when there are additional menu options Inspct View inspect programmed buttons on a telephone or system features which have been programmed The remaining five buttons on each side of the display...

Страница 68: ...computer keyboard key corresponding to the one displayed next to the menu option Figure 3 2 shows the MLX 20L and SPM display and button configurations MLX 20L Display and Buttons SPM Screen and Key...

Страница 69: ...A displays next to the More button label when there are additional menu options View inspect programmed buttons on a telephone or system features which have been programmed When programming using SPM...

Страница 70: ...llowed by The Password prompt plays NOTE Until you change it the system administrator s extension is 9 9 9 7 3 Enter the system administrator s PASSWORD followed by The system administrator s name pla...

Страница 71: ...extensions of the members of the MERLIN MAIL ML Calling Group Step Instruction MLX 20L PC 1 Enter programming mode Menu S P M Enter any key Sys Program F1 Exit F5 2 Select Extensions Extensions F6 3...

Страница 72: ...Group Calling Grp Calling F4 11 Display next page of menu More PgUp 12 Select Group Type Group Type F1 13 Enter extension of the nnn nnn MERLIN MAIL ML Calling Enter F10 Group 14 Select Integrated VMI...

Страница 73: ...L System Parameters The MERLIN MAIL ML System Parameters must be programmed regardless of the services being used Figure 3 3 shows these parameters Figure 3 3 MERLIN MAIL ML System Parameters Programm...

Страница 74: ...systems a split allocation that is 2 ports Automated Attendant Service AA and 2 ports Call Answer Service CA should be used only when you need to provide Automated Attendant Service for calls on some...

Страница 75: ...tside callers to access Voice Mail Service directly 3 to split allocation 2 ports AA 2 ports CA The system plays the new port allocation followed by the System Parameters Menu Confirming No Delayed An...

Страница 76: ...s back the current Delayed Answer setting followed by the Delayed Answer Administration Menu 5 Choose one If the setting is correct press to return to the System Parameters Menu This procedure is comp...

Страница 77: ...ling group To program the fax extension follow the instructions below 1 Log in to the MERLIN MAIL ML system as the system administrator The system administrator s name plays then the Voice Mail Activi...

Страница 78: ...tension To specify the maximum number of digits in an extension follow the instructions below 1 Log into the MERLIN MAIL ML system as the system administrator The system administrator s name plays the...

Страница 79: ...to return to bilingual operation The factory setting is monolingual mode with English as the system language MERLIN MAIL ML Form A System Parameters identifies the language mode and language s support...

Страница 80: ...he MERLIN MAIL ML system is set up for monolingual operation the system plays back the mode and language selected Go to Step 8 If you setup MERLIN MAIL ML for bilingual operation the system prompts yo...

Страница 81: ...ived These voice mailbox options are designated by the Class of Service COS The Class of Service COS key shown in Creating Mailboxes the next topic lists all 16 available option combinations If you ha...

Страница 82: ...ir corresponding extension Class of Service language selection and directory name A total of 100 voice mailboxes can be created but to avoid trafficking problems a maximum of 40 is recommended for 4 p...

Страница 83: ...ration Menu plays 4 for Mailbox programming The Mailbox Administration Menu plays 4 to create a new mailbox The system prompts you to enter the mailbox number Enter the mailbox number followed by The...

Страница 84: ...10 Supervised Yes Call Answer 13 60 Supervised Yes Call Answer 14 60 No Transfer Yes Call Answer 15 o Unsupervised No Automated Attendant 16 60 No Transfer No Call Answer Classes 7 and 14 are used fo...

Страница 85: ...N MAIL ML system is set for monolingual operation you are prompted to enter the mailbox name Skip to Step 9 If the MERLIN MAIL ML system is set for bilingual operation the system prompts you to select...

Страница 86: ...trator s mailbox language is Spanish The letters Q and Z may not appear on your telephone dialpad and are assigned the values 74 and 94 respectively Use the values in the Letter Key to enter mailbox n...

Страница 87: ...s name 12 Enter one of the following options or go to Step 13 2 3 to play back the name recording 2 1 to re record the name Go back to Step 11 D or 3 to delete the name recording The mailbox number wi...

Страница 88: ...identifies the planned Delayed Call Handling extension Set the MERLIN MAIL ML Class of Service for the mailbox to 15 To program the Delayed Call Handling mailbox follow the instructions below 1 Log i...

Страница 89: ...ed Go to Step 9 1 to re enter the language selected Go back to Step 7 9 Use dialpad to enter the mailbox name To name this mailbox DLAY enter 3 1 5 3 2 1 9 3 To enter a different mailbox name substitu...

Страница 90: ...er and sign 14 Choose one Repeat Steps 5 through 13 to add another voice mailbox to return to the Mailbox Administration Menu Creating the Night Only Call Handling Group Coverage Mailbox If you are us...

Страница 91: ...stem Programming These factory programming settings can be changed using the System Parameters menus show in Figure 3 5 Figure 3 5 System Parameters Administration Programming Menus Changing Factory S...

Страница 92: ...xes earlier in this chapter If your system is set up for bilingual mode change the mailbox language for the system administrator s mailbox if it is not correct After you change it disconnect and log i...

Страница 93: ...is recommended that you change the system administrator s password after the MERLIN MAIL ML system installation is complete To change the system administrator s password follow the instructions below...

Страница 94: ...on an intercom button in Hybrid PBX mode calls ring on a line button If the system operator has a Queued Call Console calls ring on a Call button If you want Dial 0 Timeout calls directed to an extens...

Страница 95: ...not necessary for the owner to also have a subscriber mailbox The mailbox number 9999 cannot be changed To change the password log on as the General Mailbox owner and press 6 to change the password ME...

Страница 96: ...eral Mailbox owner s extension plays followed by a prompt to enter the General Mailbox owner s number 5 Enter the new General Mailbox owner s extension number followed by The General Mailbox owner s e...

Страница 97: ...RLIN MAIL ML system switches to day or night operation automatically by comparing the time of day to the MERLIN LEGEND system Night Service settings or to the MERLIN MAIL ML business schedule It also...

Страница 98: ...system as the system administrator The system administrator s name plays then the Voice Mail Activity Menu plays 2 9 to program the system The System Administration Menu plays 3 2 for the Schedule The...

Страница 99: ...system plays back the date and asks you to confirm it by pressing or re enter it by pressing 1 6 Choose one of the following options to confirm the date The system plays the current time and prompts y...

Страница 100: ...n to determine when to switch from Day mode to Night mode and which greeting to present the Day Greeting or the Night Greeting It is recommended that you do not change the business schedule from the M...

Страница 101: ...ministration Menu plays 3 2 for the Schedule The Schedule Administration Menu plays 4 2 to program the Weekly Business Schedule The system prompts you to enter the day 5 Choose the appropriate day 1 f...

Страница 102: ...e Greeting Menu plays If you specify a temporary closing for today the system prompts you to confirm it Press 9 for Yes or 6 for No NOTE to quit Go back to Step 5 7 Choose one of the following greetin...

Страница 103: ...ting will be used then plays the Closure Greeting Menu Press to quit The system prompts you to choose a day for programming Go back to Step 5 to quit The system states the changes made and prompts you...

Страница 104: ...is new greeting will be used plays Then the Temporary Closure Greeting Menu plays Go back to Step 8 13 Enter the opening time in hhmm format hours minutes 24 hour format 0000 2359 12 hour format 0100...

Страница 105: ...s in response to the prompt 1 for A M 2 for P M The system prompts you to select another day 15 To program the schedule for the next consecutive day press or enter the appropriate number for the day t...

Страница 106: ...It serves different purposes depending upon whether the MERLIN MAIL ML system is set up for monolingual or bilingual operation Figure 3 7 illustrates the Touch Tone Gate programming Automated Attenda...

Страница 107: ...seconds if Fax Call Handling is activated the call is processed as determined by the Dial 0 Timeout Action setting for the menu Setting the Touch Tone Gate to On ensures that the callers from rotary p...

Страница 108: ...administrator s name plays then the Voice Mail Activity Menu plays 9 to program the system The System Administration Menu plays 3 for Automated Attendant Service The Automated Attendant Service Admini...

Страница 109: ...the system plays all system prompts menus and announcements in the primary language The Touch Tone Gate is automatically set to On and cannot be turned Off when the MERLIN MAIL ML system is set up for...

Страница 110: ...ng scheduled business hours and a Night Greeting for calls received after scheduled business hours or when the company is closed If you plan to use Automated Attendant Service you need to create the D...

Страница 111: ...greeting follow the instructions below 1 Log in to the MERLIN MAIL ML system as the system administrator The system administrator s name plays then the Voice Mail Activity Menu plays 2 9 to program th...

Страница 112: ...gual mode the greeting must tell callers in the alternate language to press 1 to select the alternate system language 8 1 after recording the greeting The system plays the Greeting Editing Menu 9 Ente...

Страница 113: ...Greeting provides the planned Voice Mail Greeting script For better sound quality use the handset instead of the speaker phone when recording greetings To record a Voice Mail Greeting follow the instr...

Страница 114: ...the current greeting The message The current greeting will be used plays If the MERLIN MAIL ML is setup for monolingual operation the System Greeting Choice Menu plays This procedure is completed If t...

Страница 115: ...ip to Step 10 If the MERLIN MAIL ML system is set up for bilingual operation the system prompts you to record the greeting in the secondary language Go to Step 9 9 Bilingual Operation Only Repeat Step...

Страница 116: ...There are two main menus Day Menu that plays after the Day Greeting when your business is open Night Menu that plays after the Night Greeting when your business is closed Figure 3 9 shows the Automat...

Страница 117: ...y a submenu listing additional options For example a caller to the Travel Agency would hear the following greeting Automated Attendant Service Prompts Caller Response Thank you for calling Travel Agen...

Страница 118: ...g Submenu Automated Attendant Service plays a submenu listing additional options from which callers choose another Selector Code For example at the Travel Agency when callers press 1 at the main menu...

Страница 119: ...ndant Service Prompts Caller Response Caller presses 4 for information on discounted trips Automated Attendant Service plays the following announcement The Travel Agency is p eased to offer the follow...

Страница 120: ...r Codes offered in a menu For example the Travel Agency has twenty agents with extension numbers ranging from 11 to 31 If a caller attempts to dial extension 31 from the main menu the caller is connec...

Страница 121: ...nt Service Prompts Caller Response If you know the extension of the person you are calling dial that person s extension now For cruises press 4 For corporate travel press 5 For personal travel press 6...

Страница 122: ...Automated Attendant Service Announcements MERLIN MAIL ML Form G Automated Attendant Service Submenus MERLIN MAIL ML Form F Automated Attendant Service Night Main Menu MERLIN MAIL ML Form E Automated A...

Страница 123: ...ncement The system prompts you to enter the announcement number 6 Enter the announcement number 1 99 followed by The system tells you if the announcement already exists and prompts DO you want to reco...

Страница 124: ...The system plays the Message Editing Menu 9 Choose an option or go to Step 10 2 3 to play back the announcement 2 1 to re record the announcement D or 3 to delete the announcement and use the one pre...

Страница 125: ...nguage The Announcement Administration Menu plays Creating Submenus If you want to program more than nine menu options in a Main Menu you will need to program one or more submenus to provide the addit...

Страница 126: ...ystem The System Administration Menu plays 3 3 for Automated Attendant Service The Automated Attendant Service Administration Menu plays 4 3 to program a submenu The Submenu Administration Menu plays...

Страница 127: ...uncement to this number and in response to the Selector Code prompt Assign Selector Code Action 4 Prompted Transfer to this Selector Code 4 Assign Selector Code Action 5 Direct Extension Transfer to t...

Страница 128: ...submenu script to approve the submenu script The message Approved plays If the MERLIN MAIL ML system was setup for monolingual operation the Submenu Administration Menu plays This procedure is comple...

Страница 129: ...nnouncements must be created before the Main Menus Refer to the preceding instructions for Creating Submenus and Creating Announcements Even if the Night Main Menu is identical to the Day Main Menu yo...

Страница 130: ...igned the system plays the Selector Code definition and a prompt asking you to confirm the requested modification Go to Step 7 If the Selector Code is not already assigned the Selector Code Menu plays...

Страница 131: ...ction 4 Prompted Transfer to this Selector Code Assign Selector Code Action 5 Direct Extension Transfer to this Selector Code Delete this Selector Code 1 then enter the extension number and in respons...

Страница 132: ...Action The system then prompts you to record the main menu script at the tone 12 Choose one to use the existing script The message The existing menu prompt will be used plays If the MERLIN MAIL ML sys...

Страница 133: ...RLIN MAIL ML system was setup for bilingual operation the system prompts you to record the main menu script in the secondary language Go to Step 16 15 to approve the new main menu script The message A...

Страница 134: ...igned to a single group That group of extensions is assigned a Group List number When a subscriber sends a message to a Group List number instead of an extension number the message is sent to all of t...

Страница 135: ...Menu plays 2 9 to program the system The System Administration Menu plays 3 5 for Group Lists The Group List Administration Menu plays 4 4 to create a Group List The system prompts you to enter the ne...

Страница 136: ...MERLIN MAIL ML System Programming 7 8 Repeat Step 6 for each extension to be added to the Group List to save the Group List and return to the Group List Administration Menu 3 74 Creating Group Lists...

Страница 137: ...ons to press or menu items to select in the remaining two columns If you are using the console follow the instructions in the MLX 20L column if you are using SPM follow the instructions in the PC colu...

Страница 138: ...s the Delayed Call Handling extension Form 4f Tip Ring Equipment Defines MERLIN LEGEND ports used for fax machines and the RMD Forms 4b 4d 5a 5b or 5d Define the extensions to be used for fax machine...

Страница 139: ...Transfer Return Time Before completing any of these procedures you must create the Calling Group for the MERLIN MAIL ML ports For this procedure see Preparing MERLIN LEGEND for MERLIN MAIL ML Program...

Страница 140: ...F5 Transfer Return Time Exit The Transfer Return Time is the number of rings that occur before a transferred call returns to the extension from which it was transferred If all stations are covered onl...

Страница 141: ...s before n n calls are transferred to Enter F10 originator 7 Return to previous menu VMS Transfer Return Interval Exit F5 The VMS Transfer Return Interval defines the number of rings that occur before...

Страница 142: ...ue greater than the sum of the Coverage Delay and Delay Ring intervals The VMS Transfer Return Interval does not appear on a MERLIN LEGEND Form The factory setting is 4 rings Step Instruction MLX 20L...

Страница 143: ...lect the MERLIN MAIL ML Calling Group as the Group Coverage receiver Any number of extensions can be assigned to a Coverage Group Unanswered calls to extensions in the Coverage Group senders are redir...

Страница 144: ...e Menu S P M Enter any key Sys Program F1 Exit F5 2 Select Extensions Extensions F6 3 Display next page of menu More PgUp 4 Select Group Coverage Group Cover F3 5 Enter the Group Number nn nn The grou...

Страница 145: ...aybe necessary to change the Transfer Return Time and VMS Transfer Return Intervals For details refer to Transfer Return Time and VMS Transfer Return Interval earlier in this chapter If any station ha...

Страница 146: ...RLIN MAIL ML where there is no answer and no coverage Calls to unassigned numbers to extensions Calls can be redirected to a QCC hybrid PBX only a Calling Group extension or another extension Use MERL...

Страница 147: ...n or a Calling Extension Group select QCC Queue or Extension or Group Calling Grp then Enter 6 To erase the current setting Calling or F3 then F10 Drop Alt P 7 To enter phone extension or nnn Calling...

Страница 148: ...ing Night Only Call Handling The following sections describe each call handling method and the programming steps required for each method NOTE Fax Call Handling can be combined with Immediate Call Han...

Страница 149: ...nd MERLIN LEGEND Release 1 0 and later Can also be combined with Night Only Call Handling and MERLIN LEGEND Release 2 0 and later Fax Call Handling cannot be combined with Delayed call handling Figure...

Страница 150: ...the Automated Attendant Service greeting and Main Menu makes a selection from the menu and either gets transferred to a department or extension hears an announcement or hears another menu listing addi...

Страница 151: ...MERLIN LEGEND System Programming Figure 4 3 Immediate Call Handling Call Handling Methods 4 15...

Страница 152: ...e factory setting is 2 rings Step Instruction MLX 20L PC 1 Enter programming mode Menu S P M Enter any key Sys Program F1 Exit F5 2 Display next page of menu More PgUp 3 Select Centralized Telephone C...

Страница 153: ...r s extension The MERLIN MAIL ML Calling Group will receive calls when the number of calls waiting in the queue is equal to or greater than the programmed overflow coverage threshold Use MERLIN LEGEND...

Страница 154: ...Attendant Service that also appear at other telephones and to the MERLIN MAIL ML ports Use MERLIN MAIL ML Form 2c to identify which lines are set to No Ring The factory setting is for lines to ring Us...

Страница 155: ...10 7 Set all lines at an extension 3 4 5 3 4 5 to No Ring 8 Return to previous menu Exit F5 Assigning Trunks Pools to the MERLIN MAIL ML Calling Group Assign the trunks pools to the MERLIN MAIL ML Cal...

Страница 156: ...l Handling Identify the station jacks that connect to fax machines Also identify the extension that will display a message waiting indication when a fax is received If more than one fax machine extens...

Страница 157: ...determine extension of message waiting indication Use MERLIN LEGEND Form 4f Tip Ring station jack for fax machine Step Instruction MLX 20L Equipment to determine PC 1 Enter programming mode Menu Sys...

Страница 158: ...Group If there is more than one fax machine use this procedure to assign fax machines to a Calling Group Use MERLIN LEGEND Form 2a System Numbering to determine the fax extension Use MERLIN LEGEND Fo...

Страница 159: ...nn nnn extension of Fax Machine Enter F10 Repeat this step for each fax machine 8 Exit Exit F5 9 Display next page of menu More PgUp 10 Select Group Type Group Type F1 11 Enter Extension number of nnn...

Страница 160: ...the Delayed Call Handling extension phantom station See Figure 4 4 If the system operator does not answer a call the Delayed Call Handling extension s coverage sends the call to the MERLIN MAIL ML Ca...

Страница 161: ...MERLIN LEGEND System Programming Figure 4 4 Delayed Call Handling Call Handling Methods 4 25...

Страница 162: ...ep Instruction MLX 20L PC 1 Enter programming mode 2 Select Extensions 3 Display next page of menu 4 Select Group Coverage 5 Enter the Group Number The group number can be 1 30 Menu Sys Program Exit E...

Страница 163: ...Step Instruction MLX 20L PC 1 Enter programming mode Menu Sys Program Exit 2 Select Extensions Extensions 3 Select lines and trunks LinesTrunks 4 Enter the Delayed Call nnn Handling extension number...

Страница 164: ...Operator Set the system operator s extension and the Delayed Call Handling extension to Immediate Ring so that incoming calls ring at both extensions Use MERLIN LEGEND Form 2a to determine the system...

Страница 165: ...ediate Ring 3 7 3 7 Feature for 1 line Select Immediate Ring 3 4 7 3 4 7 Feature for all lines 9 Return to previous menu Exit F5 Setting No Ring for Other Extensions Set lines covered by the Automated...

Страница 166: ...Button Press button on Shift or Alt console and function key then F10 7 Select No Ring Feature 3 5 3 5 Select No Ring Feature for 3 4 5 3 4 5 all lines 8 Return to previous menu Sys Prog F5 Night Onl...

Страница 167: ...alls to ring at other extensions for Night Service assign cover buttons for the Night Service receiver at those extensions See the MERLIN LEGEND System Programming Guide Use MERLIN LEGEND Form 7a Grou...

Страница 168: ...d all MERLIN MAIL ML ports to the Exclusion List Use MERLIN LEGEND Form 7b to determine the extensions on the Exclusion List Step Instruction MLX 20L PC 1 Enter programming mode Menu S P M Enter any k...

Страница 169: ...gramming Guide Optional System Features The following features are available for your convenience but are not required for the operation of the MERLIN MAIL ML system Message Waiting Receiver It is use...

Страница 170: ...ions F 6 3 Display next page of menu More PgUp 4 Select Group Calling Grp Calling F4 5 Select Message Waiting Message F 4 Receiver 6 Enter extension number of nnn nnn Calling Group Enter F10 7 Enter e...

Страница 171: ...miIliseconds MLX 20L PC 1 Enter programming mode M e n u S P M Enter any key Sys Program F 1 Exit F 5 2 Select Auxiliary Equipment AuxEquip F 9 3 Select VMS AA VMS AA F 6 4 Select Touch Tone Duration...

Страница 172: ...illiseconds Step Instruction MLX 20L PC 1 Enter programming mode Menu S P M Enter any key Sys Program F1 Exit F 5 2 Select Auxiliary Equipment AuxEquip F9 3 Select VMS AA VMS AA F6 4 Select Touch Tone...

Страница 173: ...Sys Program F 1 Exit F 5 2 Display next page of menu More PgUp 3 Select Labeling Labeling F1 4 Select Group Calling Grp Calling F4 5 Enter MERLIN MAIL ML nnn nnn Calling Group extension Enter F10 6 E...

Страница 174: ...MERLIN LEGEND System Programming 12 Save your entry Enter Repeat Steps 10 to 12 for each MERLIN MAIL ML port F6 13 Return to previous menu Exit F7 4 38 Optional System Features...

Страница 175: ...d into the MERLIN LEGEND system to help automate system operation for subscribers Auto Dial Button when pressed directly dials into Voice Mail Delete Message Button when pressed turns off the message...

Страница 176: ...al button for all subscribers either at the subscribers telephones or through MERLIN LEGEND Centralized Telephone Programming shown below Step Instruction MLX 20L PC 1 Enter programming mode Menu S P...

Страница 177: ...label MERMAIL appears on the display after the subscriber presses the Message button The Delete Message feature turns off the message waiting indicator and deletes the label MERMAIL that appears on t...

Страница 178: ...Sys Program Programming a Message Return Call Button F5 When a subscriber with a display phone receives a message from the MERLIN MAIL ML system the message waiting indicator lights and the label MER...

Страница 179: ...g F4 Programming 4 For SPM Release 2 09 and later select Program Extension F1 For prior releases skip this step Program Ext 5 Enter the extension you want nnn to program Enter nnn F10 6 Start centrali...

Страница 180: ...low Step Instruction MLX 20L PC 1 Enter programming mode Menu S P M Enter any key F1 F5 Sys Program Exit 2 Display next page of menu More PgUp 3 Select Centralized Telephone Cntr Prg Programming F4 4...

Страница 181: ...ones or through MLX 20L PC 1 Enter programming mode Menu Sys Program Exit S P M Enter any key F1 F5 2 Display next page of menu More PgUp 3 Select Centralized Telephone Cntr Prg Programming F4 4 For S...

Страница 182: ...m the following applicable tests Immediate Call Handling 1 2 3 Delayed 1 2 3 Call in on a line answered by Automated Attendant Service Listen for the Automated Attendant Service Greeting You should he...

Страница 183: ...nsfer without MERLIN MAIL ML Coverage 1 2 3 4 5 Place an internal call to the MERLIN MAIL ML system Do not answer the call When the MERLIN MAIL ML system answers press T or 8 and dial a mailbox number...

Страница 184: ...has an alternate telephone covering its calls the call should also ring at the alternate telephone If the call is not answered the call should be directed to the MERLIN MAIL ML system 5 Perform this t...

Страница 185: ...eeting and Night Main menu If you are using Night buttons and passwords to enable Night Service press the Night button on one console and enter the password to enable Night Service NOTE If you are usi...

Страница 186: ...performed Repeat this test for each Selector Code on the Night Main Menu Reset the system time to the current setting Checking Call Answer Service Extension Coverage 1 2 3 4 5 Call an extension that...

Страница 187: ...the call When the Call Answer Service answers you should hear the subscriber s personal message or the Call Answer Service greeting with the subscriber s name or extension number Bilingual Operation...

Страница 188: ...finishes before entering the touch tones If you are using a speakerphone turn off the microphone PROBLEM A call transferred by the system appears on both the intercom button and a phone s line button...

Страница 189: ...en you answer a call wait a moment after the two beeps then speak again The caller should be connected Use Unsupervised Transfer together with group coverage by the MERLIN MAIL ML system Unsupervised...

Страница 190: ...slightly longer The message waiting indicator remains lighted until all messages are removed from the voice mailbox unless you turn it off The message waiting indicator may be indicating that there is...

Страница 191: ...s voice mailbox is full new messages to that subscriber are deposited in the General Mailbox along with a recording identifying the name and extension of the called party Voice mailbox may be too smal...

Страница 192: ...extension On the MERLIN LEGEND system check the setting for Unassigned under Options PROBLEM Callers hear ringing but the system does not answer Possible Cause This is normal when all the ports are b...

Страница 193: ...gs via MERLIN LEGEND system programming Check the modular cords on the unit to make sure they are securely connected PROBLEM Busy signal received when calling into Voice Mail Possible Cause Corrective...

Страница 194: ...r No Delayed Answer Yes Number of Rings for No Delayed Answer 1 No Number of Rings for Delayed Answer 4 No Fax Extension None Yes System Operator s Extension 768 Yes General Mailbox Owner 10 Yes Syste...

Страница 195: ...ox Touch Tone Gate Monolingual mode On Yes Touch Tone Gate Bilingual mode On No Mailboxes Name Recording 4 seconds maximum No Personal Greetings 2 minutes maximum No System Administrator s Mailbox 999...

Страница 196: ...Factory Settings MERLIN MAIL ML Parameters Factory Settings Changeable System Greetings Voice Mail Greeting 2 minutes maximum No Automated Attendant Service Greetings 10 seconds maximum No MERLIN MAI...

Страница 197: ...station port as the Night Only Call Handling extension Night Service Receiver to receive incoming calls Place the Night Service Receiver in a Coverage Group and program the MERLIN MAIL ML Calling Gro...

Страница 198: ...ce Receiver If you want calls to ring at other buttons for the Night Service Receiver at those B 2 extensions for Night Service assign cover extensions See the LEGEND System Programming Guide MERLIN R...

Страница 199: ...6 Return to System Programming Exit F5 menu Exit F5 7 Display next page of menu More PgUp 8 Select Centralized Telephone Cntr Prg F4 Programming 9 Start Centralized Programming Start F10 10 Enter the...

Страница 200: ...mode Menu Sys Program Exit S P M Enter any key F1 F5 2 Select Extensions Extensions F6 3 Display next page of menu M o r e PgUp 4 Select Group Coverage Group Cover F3 5 Enter the Group Number nn nnn T...

Страница 201: ...are installing the MERLIN MAIL ML system with MERLIN LEGEND Communications System Release 1 0 1 1 or 1 2i and you are using Night Only Call Handling you must program an unused multiline station port...

Страница 202: ...Call Handling followed by The system prompts you to enter the Class of Service COS 6 Enter 1 5 followed by as the Class of Service assigned to this mailbox If the MERLIN MAIL ML system is set for mono...

Страница 203: ...firm them Letter Key A B C D E F G H I J K L M N 21 22 23 31 32 33 41 42 43 51 52 53 61 62 O P Q R S T U V W X Y Z 64 63 71 74 72 73 81 82 83 91 92 93 94 NOTE The letter can be entered if the system a...

Страница 204: ...it RECOMMENDATION For better clarity it is recommended that you use the handset when recording the subscriber s name 12 Enter one of the following options or go to Step 13 2 1 to re record the name 2...

Страница 205: ...o languages in which system prompts menus and announcements are played Bilingual language combinations are English French French English English Spanish and Spanish English See also Primary System Lan...

Страница 206: ...See Class of Service Coverage This feature designates an alternate answering position when the extension called is busy or does not answer It is programmed by the MERLIN LEGEND system manager Coverag...

Страница 207: ...ns when a caller presses 0 zero See also Touch Tone Gate E Exclusion List When the MERLIN LEGEND Night Service with Outward Restriction feature is used the subscribers who can make external calls with...

Страница 208: ...d to the group and is used by internal and external callers to reach the group See also Calling Group Group Coverage Extensions that are grouped together so that they get coverage by the designated gr...

Страница 209: ...next available extension for answering a call The MERLIN MAIL ML Calling Group should be administered for a linear hunt pattern If this search pattern is specified the first member is selected If the...

Страница 210: ...o Fax Message Waiting Receiver Monolingual Mode MERLIN MAIL ML system operation in which a single language is used for system prompts menus and announcements The available languages are English French...

Страница 211: ...PBX only to receive calls when the number of calls waiting in the queue for the primary Calling Group is equal to or greater than the programmed Overflow Coverage Threshold See also Overflow Coverage...

Страница 212: ...type of action taken when a caller enters a Selector Code The possible actions are transfer calls to a predetermined extension play a submenu play an announcement prompt to transfer to an extension o...

Страница 213: ...ator is a registered Voice Mail subscriber and is also responsible for the Trouble Mailbox System Operator The person to whom calls are transferred when the Dial 0 Timeout Action is set to Transfer to...

Страница 214: ...essaging system Transfer Redirect Extension The extension number to which calls are redirected if the calls have been transferred to busy and unavailable extensions that do not have coverage The defau...

Страница 215: ...g before the call is redirected to the Transfer Redirect Extension See also Transfer Redirect Extension Voice Mail Greeting The greeting that plays to subscribers who call Voice Mail for messages Voic...

Страница 216: ...g 3 17 Broadcast Message description 1 18 limitation to System Administrator 1 23 Business Schedule description 1 14 1 16 3 36 Button Auto Dial 5 1 Coverage inside Off 5 2 Coverage VMS Off 5 2 Delete...

Страница 217: ...ettings Remote Maintenance Device 2 13 voice processing card 2 16 Direct extension dialing 3 58 Directory of subscribers accessing 1 18 description 1 5 mailbox name ordering 3 24 E English language 1...

Страница 218: ...using to record messages 1 26 Hardware requirements MERLIN LEGEND 2 2 MERLIN MAIL ML 2 2 Hunt Type 4 3 I Immediate Call Handling description 1 11 programming 4 14 Immediate Ring setting for system op...

Страница 219: ...ML Planning Forms description 1 26 list of 3 3 MERLIN MAIL ML System Programming Menus 3 2 Message date and time stamp 3 35 recording 1 26 sending 1 17 Message waiting programming a receiver 4 31 Mes...

Страница 220: ...on programming 3 12 Pound button defined viii Primary system language description 1 4 See also Bilingual mode Principal User Delayed Call Handling extension 4 24 4 28 Night Only Call Handling extensio...

Страница 221: ...an Existing Announcement Action 3 3 57 Play an Existing Submenu Action 2 3 56 IN 6 Prompted Transfer Action 4 3 58 Selector Code Transfer Action 1 3 56 Services Automated Attendant 1 5 Call Answer 1 2...

Страница 222: ...ouble Mailbox description 1 24 message waiting indicator 1 24 6 3 Troubleshooting 6 1 U Unassigned Extensions redirecting calls to 4 10 Uninterruptible power supply 2 5 Unsupervised Transfer performin...

Страница 223: ...e waiting indicator 1 20 name 3 23 B 7 recommended maximum number 3 20 selecting mailbox language 3 23 storage size 6 4 Voice mailbox number description 1 17 1 18 programming 3 21 Voice processing car...

Страница 224: ...AT T 585 320 141 Graphics AT T 1988...

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