Error Messages
QL-850 User Guide
81
Error 2012 - Cyan Ink Out
The cyan ink cartridge is empty.
Solutions
Use the following solutions to troubleshoot the issue. The most likely solutions are listed first,
followed by other possibilities. Check to see if the issue is resolved after performing each
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue
persists after performing all solutions, contact Technical Support.
1.
Replace the ink cartridge.
Error 2013 - Multiple Inks Out
Two or more ink cartridges are empty.
Solutions
Use the following solutions to troubleshoot the issue. The most likely solutions are listed first,
followed by other possibilities. Check to see if the issue is resolved after performing each
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue
persists after performing all solutions, contact Technical Support.
1.
Replace the ink cartridges indicated by the front panel LEDs.
Error 2014 - Missed TOF
The top-of-form mark was not found within the expected time.
Solutions
Use the following solutions to troubleshoot the issue. The most likely solutions are listed first,
followed by other possibilities. Check to see if the issue is resolved after performing each
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue
persists after performing all solutions, contact Technical Support.
1.
Ensure the printer driver is set up correctly for your label size and sensor type.
Error 2015 - Page Sequence Error
The print job could not start.
Solutions
Use the following solutions to troubleshoot the issue. The most likely solutions are listed first,
followed by other possibilities. Check to see if the issue is resolved after performing each
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue
persists after performing all solutions, contact Technical Support.
1.
Check for obstructions in the paper path and re-attempt the print job.
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