Error Messages
QL-850 User Guide
62
Error 1011 - Unwind Over Current
Unwind motor requires more current than should be supplied.
Solutions
Use the following solutions to troubleshoot the issue. The most likely solutions are listed first,
followed by other possibilities. Check to see if the issue is resolved after performing each
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue
persists after performing all solutions, contact Technical Support.
1.
Look for and clear obstructions at the unwind mandrel.
Press and release the power key to resume the job. Or press and hold the pause/resume
key to cancel the job.
Error 1012 - TOF Mark not Found
The printer cannot read TOF marks.
Solutions
Use the following solutions to troubleshoot the issue. The most likely solutions are listed first,
followed by other possibilities. Check to see if the issue is resolved after performing each
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue
persists after performing all solutions, contact Technical Support.
1.
Press and release the power key to clear the error.
2.
Confirm the media meets specifications.
3.
Make sure the printer profile is set up correctly and the correct sensor type is selected in
the printer driver.
Error 1013 - Internal Error
There is an electronics failure.
Solutions
Use the following solutions to troubleshoot the issue. The most likely solutions are listed first,
followed by other possibilities. Check to see if the issue is resolved after performing each
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue
persists after performing all solutions, contact Technical Support.
1.
Press and release the power key to clear the error.
2.
Press and hold the power key on the operation panel for three seconds to turn the printer
off. Wait three seconds. Then press and hold the power key for one second to turn the
printer on again.
3.
On the rear of the printer, turn the power inlet switch off. Wait three seconds. Then turn
the power inlet switch on. Power on the printer.
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