11
of 12
Troubleshooting Guide
TROUBLE INDICATOR
POSSIBLE CAUSES
POSSIBLE SOLUTIONS
Solid RED
• Two bond sensor failures*
• Supply voltage < 8.5 VDC
• Two bond sensor failures*
• Ensure bond sensor connectors are properly seated
• Check power supply voltage
• Ensure bond connectors are properly seated
Solid RED with
Audible Alarm
• Open door
• DPS failure*
• Attempting to calibrate with two bond sensor failures*
• Strike tray installed upside down
• DPS magnet missing from strike tray
• Close door
• Ensure DPS connector is properly seated
• Ensure bond connectors are properly seated
• Ensure that the strike tray is mounted
with alignment tabs facing up
• Check strike tray for damage, replace if needed
Solid AMBER
• Door sag
• Obstructed strike/magnet face
• Supply voltage < 10.8 VDC
• Single bond sensor failure*
• Magnet disconnected or magnet cable wire broken
• Verify that the strike label has been removed
• Recalibrate
• Check for obstructions between strike and magnet
• Clean face of strike and magnet. Recalibrate
• Check power supply voltage
• Ensure bond connectors are properly seated
• Make sure magnet connector is properly
seated or repair magnet cable wire
Flashing RED
• Factory reset
• Ensure SW10 is in the OFF position
LED off
• LED disabled by SW1
• Supply voltage < 5 VDC
• Turn SW1 to the ON position
• Check power supply
Intermittent alarm
• Over-tightened strike screw
• Unscrew strike screw 1/2 turn at a time
until alarm sound is constant when door
is pushed (Recalibrate lock after each
adjustment and repeat
Install Verification
)
No alarm
* Failure means that the circut cannot detect a signal from the sensor. Check that the sensor connectors are properly
seated and inspect sensor wires for damage. Call Technical Support if replacement is needed.
