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5.2  Technical Support Procedures

If you have tried the troubleshooting procedures mentioned above and the problems 
are still unsolved, please contact ASRock’s technical support with the following 
information:

1. Your contact information
2. Model name, BIOS version and problem type.
3. System configuration.
4. Problem description.

You may contact ASRock’s technical support at:
http://www.asrock.com/support/tsd.asp

5.3  Returning Merchandise for Service

For warranty service, the receipt or a copy of your invoice marked with the date 
of purchase is required. By calling your vendor or going to our RMA website 
(http://www.asrock.com/support/index.asp?cat=RMA) you may obtain a Returned 
Merchandise Authorization (RMA) number.
The RMA number should be displayed on the outside of the shipping carton 
which is mailed prepaid or hand-carried when you return the motherboard to the 
manufacturer. Shipping and handling charges will be applied for all orders that must 
be mailed when service is complete.

This warranty does not cover damages incurred in shipping or from failure due to 
alteration, misuse, abuse or improper maintenance of products.

Contact your distributor first for any product related problems during the warranty 
period.

Содержание C226 WS+

Страница 1: ...1 C226 WS User Manual Version 1 0 Published September 2013 Copyright 2013 ASRock INC All rights reserved ...

Страница 2: ...or fitness for a particular purpose In no event shall ASRock its directors officers employees or agents be liable for any indirect special incidental or consequential damages including damages for loss of profits loss of business loss of data interruption of business and the like even if ASRock has been advised of the possibility of such damages arising from any defect or error in the documentatio...

Страница 3: ...eXTM Operation Guide 23 2 8 Jumpers Setup 27 2 9 Onboard Headers and Connectors 28 2 10 Dr Debug 34 2 11 Driver Installation Guide 35 2 12 Teaming Function Operation Guide 33 3 UEFI SETUP UTILITY 37 3 1 Introduction 37 3 1 1 UEFI Menu Bar 37 3 1 2 Navigation Keys 38 3 2 Main Screen 38 3 3 OC Tweaker Screen 39 3 4 Advanced Screen 42 3 4 1 CPU Configuration 43 3 4 2 Chipset Configuration 45 3 4 3 St...

Страница 4: ...nstall Operating System 61 4 2 Support CD Information 61 4 2 1 Running Support CD 61 4 2 2 Drivers Menu 61 4 2 3 Utilities Menu 61 4 2 4 Contact Information 61 5 Trouble Shooting 62 5 1 Troubleshooting Procedures 62 5 2 Technical Support Procedures 64 5 3 Returning Merchandise for Service 64 ...

Страница 5: ...and the BIOS software might be updated the content of this manual will be subject to change without no tice In case any modifications of this manual occur the updated version will be available on ASRock website without further notice You may find the latest VGA cards and CPU support lists on ASRock website as well ASRock website http www asrock com If you require technical support related to this ...

Страница 6: ...d DIMM Type Dual Channel DDR3 1600 1333 UDIMM and ECC UDIMM Supports DDR3 1600 1333 Voltage 1 35V 1 5V Expansion Slot PCIe 3 0 x 16 4 slots PCIE1 PCIE3 PCIE5 PCIE7 x16 x0 x16 x0 or x8 x8 x8 x8 mode support AMD CrossFireXTM Storage SATA Controller Intel C226 6 x SATA3 6 0 Gb s Additional SATA Controller 2 x Marvell SE9172 4 x SATA3 6 0 Gb s SATA_M3 is shared with eSATA Audio Audio Codec Realtek ALC...

Страница 7: ... COM1 Power LED Header 1 Auxiliary Panel Header 1 includes chassis intrusion front LAN LED TPM Header 1 Fan Header 6 2 x 4 pin 4 x 3 pin ATX Power 1 24 pin 1 8 pin USB 2 0 Header 2 each support 2 USB 2 0 USB 3 0 Header 1 each support 2 USB 3 0 HD Audio Connector 1 Speaker Header 1 Type A USB 2 0 1 System BIOS BIOS Type 64Mb AMI UEFI Legal BIOS BIOS Features Plug and Play PnP ACPI 1 1 Compliance Wa...

Страница 8: ...n ment Temperature Operation temperature 10ºC 35ºC Non operation temperature 40ºC 70ºC 1 This motherboard supports Wake from on Board LAN To use this function please make sure that the Wake on Magic Packet from power off state is enabled in Device Manager Intel Ethernet Connection I210 Power Management And the PCI Devices Power On is enabled in UEFI SETUP UTILITY Advanced ACPI Configuration After ...

Страница 9: ... utility you can press the F6 key during the POST or the F2 key to enter into the BIOS setup menu to access ASRock Instant Flash Just launch this tool and save the new BIOS file to your USB flash drive floppy disk or hard drive then you can update your BIOS only in a few clicks without preparing an additional floppy diskette or other compli cated flash utility Please be noted that the USB flash dr...

Страница 10: ... USB_5_6 1 USB_3_4 1 CLRCMOS1 1 HDLED RESET PLED PWRBTN PANEL1 1 SPEAKER1 1 PLED1 1 CHA_FAN2 SATA_4_5 SATA_2_3 SATA_0_1 SATA_M2_M3 SATA_M0_M1 USB 2 0 T USB1 B USB2 eSATA IEEE 1394 Top Central Bass Center REAR SPK Top LINE IN Center FRONT Bottom Optical SPDIF Bottom MIC IN Dr Debug PCIE5 PCIE7 USB 3 0 T USB1 B USB2 PS2 Keyboard Mouse TPMS1 1 AUX_PANEL1 7 8 9 10 14 16 11 12 13 17 19 20 21 22 23 26 2...

Страница 11: ...Fan Connector CHA_FAN2 12 SATA3 Connectors SATA_M0_M1 13 SATA3 Connectors SATA_M2_M3 14 SATA3 Connectors SATA_0_1 15 SATA3 Connectors SATA_2_3 16 SATA3 Connectors SATA_4_5 17 Chassis Speaker Header SPEAKER1 18 Power LED Header PLED1 19 System Panel Header PANEL1 20 Vertical Type A USB 2 0 USB_7 21 Clear CMOS Jumper CLRCMOS1 22 USB 2 0 Header USB_3_4 23 USB 2 0 Header USB_5_6 24 Auxiliary Panel Hea...

Страница 12: ...IF Out Port 3 USB 3 0 Ports USB3_3_4 12 LAN RJ 45 Port LAN1 4 USB 2 0 Ports USB1_2 13 IEEE 1394 Port 5 LAN RJ 45 Port LAN2 14 eSATA Connector 6 Central Bass Orange 15 HDMI Port 7 Rear Speaker Black 16 DVI I Port 8 Line In Light Blue 17 USB 3 0 Ports USB3_1_2 9 Front Speaker Lime 10 11 12 13 14 15 16 17 1 2 3 7 5 4 6 9 8 ...

Страница 13: ...2 tibsfe TBUB N4 tibsfe TBUB N3 TBUB CVT rvjdl txjudi Nbswfmm 283 SPI FLASH 64Mb 100MHz C226 ENJ GEJ MJOL DIGITAL PORT C Nbswfmm 283 QDJF y2 100MHz TBUB N2 TBUB N1 TBUB CVT 100MHz DIGITAL PORT D IENJ Dpoofdups EWJ Dpoofdups PCIE x1 100MHz 24 5 WJB WU7426 VGA Ay9 QFY 9858 QDJf y27 QDJf Cvt y43 Mboft QDJ F Y27 TMPU QDJ F Y27 TMPU Ay27 ps Ay9 QDJ F Y27 TMPU Ay9 Ay27 ps Ay9 QDJ F Y9 TMPU 8 Ijhi Tqffe ...

Страница 14: ... settings 1 Unplug the power cord from the wall socket before touching any components 2 To avoid damaging the motherboard s components due to static electricity NEVER place your motherboard directly on the carpet or the like Also remember to use a grounded wrist strap or touch a safety grounded object before you handle the components 3 Hold components by the edges and do not touch the ICs 4 Whenev...

Страница 15: ...please check if the PnP cap is on the socket if the CPU surface is unclean or if there are any bent pins in the socket Do not force to insert the CPU into the socket if above situation is found Otherwise the CPU will be seriously damaged 2 Unplug all power cables before installing the CPU ...

Страница 16: ...16 4 5 3 ...

Страница 17: ...17 Please save and replace the cover if the processor is removed The cover must be placed if you wish to return the motherboard for after service ...

Страница 18: ...18 2 4 Installing the CPU Fan and Heatsink 1 2 C P U _ F A N ...

Страница 19: ...el Memory Technology with only one or three memory module installed 3 It is not allowed to install a DDR or DDR2 memory module into a DDR3 slot otherwise this motherboard and DIMM may be dam aged Dual Channel Memory Configuration The DIMM only fits in one correct orientation It will cause permanent damage to the motherboard and the DIMM if you force the DIMM into the slot at incorrect orientation ...

Страница 20: ...20 1 2 3 ...

Страница 21: ...gurations Please connect a chassis fan to the motherboard s chassis fan connector CHA_FAN1 CHA_FAN2 or CHA_FAN3 when using multiple graphics cards for better thermal environment PCIE1 PCIE3 PCIE5 PCIE7 Single Graphics Card x16 N A N A N A Two Graphics Cards in CrossFireXTM Mode x16 N A x16 N A Three Graphics Cards in 3 Way CrossFireXTM Mode x8 x8 x16 N A Four Graphics Cards in 4 Way CrossFireXTM M...

Страница 22: ...ware settings for the card before you start the installation Step 2 Remove the system unit cover if your motherboard is already installed in a chassis Step 3 Remove the bracket facing the slot that you intend to use Keep the screws for later use Step 4 Align the card connector with the slot and press firmly until the card is completely seated on the slot Step 5 Fasten the card to the chassis with ...

Страница 23: ...onnects on the top of the graphics cards The CrossFire Bridge is provided with the graphics card you purchase not bundled with this motherboard Please refer to your graphics card vendor for details 1 You should only use identical CrossFireXTM ready graphics cards that are AMD certified 2 Make sure that your graphics card driver supports AMD CrossFireXTM technology Download the drivers from the AMD...

Страница 24: ...ke sure that the cards are properly seated on the slots Step 2 Use one CrossFire Bridge to connect the graphics cards on PCIE1 and PCIE3 slots and use the other CrossFire Bridge to connect the graphics cards on PCIE3 and PCIE5 slots The CrossFire Bridge is provided with the graphics card you purchase not bundled with this motherboard Please refer to your graphics card vendor for details Step 3 Con...

Страница 25: ...onnect the graphics cards on PCIE1 and PCIE3 slots another CrossFire Bridge to connect the graphics cards on PCIE3 and PCIE5 slots and use the third CrossFire Bridge to connect the Radeon graphics cards on PCIE5 and PCIE7 slots The CrossFire Bridge is provided with the graphics card you purchase not bundled with this motherboard Please refer to your graphics card vendor for details Step 3 Connect ...

Страница 26: ...p 4 Double click the AMD Catalyst Control Center icon in the Windows system tray Step 5 In the left pane click Performance and then AMD CrossFireXTM Then select Enable AMD CrossFireX and click Apply Select the GPU number according to your graphics card and click Apply AMD Catalyst Control Center The Catalyst Uninstaller is an optional download We recommend using this utility to uninstall any previ...

Страница 27: ...ar and reset the system parameters to default setup please turn off the computer and unplug the power cord from the power supply After waiting for 15 seconds use a jumper cap to short pin2 and pin3 on CLRCMOS1 for 5 seconds However please do not clear the CMOS right after you update the BIOS If you need to clear the CMOS when you just finish updating the BIOS you must boot up the system first and ...

Страница 28: ...nterface allows up to 6 0 Gb s SATA_M2_M3 see p 10 No 13 data transfer rate If the eSATA port on the rear I O has been connected the internal SATA_M3 will not function Serial ATA SATA Either end of the SATA data Data Cable cable can be connected to the Optional SATA SATA2 SATA3 hard disk or the SATA2 SATA3 connector on this motherboard USB 2 0 Headers Besides two default USB 2 0 9 pin USB_3_4 port...

Страница 29: ...rol of audio devices J_SENSE OUT2_L 1 MIC_RET PRESENCE GND OUT2_R MIC2_R MIC2_L OUT_RET 1 High Definition Audio supports Jack Sensing but the panel wire on the chassis must support HDA to function correctly Please follow the instruction in our manual and chassis manual to install your system 2 If you use AC 97 audio panel please install it to the front panel audio header as below A Connect Mic_IN ...

Страница 30: ... The LED is on when the system is operating The LED keeps blinking when the sys tem is in S1 S3 sleep state The LED is off when the system is in S4 sleep state or powered off S5 HDLED Hard Drive Activity LED Connect to the hard drive activity LED on the chassis front panel The LED is on when the hard drive is reading or writing data The front panel design may differ by chassis A front panel module...

Страница 31: ...is intrusion detection designs In addition it must also work with external detection equipment such as a chassis intrusion detection sensor or a microswitch When this function is activated if any chassis component movement occurs the sensor will immediately detect it and send a signal to this header and the system will then record this chassis intrusion event The default setting is set to the CASE...

Страница 32: ...speed control function If you plan to connect the 3 Pin CPU fan to the CPU fan connector on this motherboard please connect it to Pin 1 3 3 Pin Fan Installation Pin 1 3 Connected 3 pin CPU_FAN2 see p 10 No 4 GND 12V FAN_SPEED FAN_SPEED FAN_SPEED_CONTROL 12V GND GND 12V FAN_SPEED 20 Pin ATX Power Supply Installation Though this motherboard provides 24 pin ATX power connector it can still work if yo...

Страница 33: ... power supply To use the 4 pin ATX power supply please plug your power supply along with Pin 1 and Pin 5 4 Pin ATX 12V Power Supply Installation 8 5 4 1 8 5 4 1 Serial port Header This COM1 header supports a 9 pin COM1 serial port module see p 10 No 26 SLI XFIRE Power Connector Please connect this 4 pin SLI XFIRE_PWR1 connector with a hard disk see p 10 No 25 power connector when two graphics card...

Страница 34: ... PCI E devices or try installing them in other slots If the problem still exists please remove all PCI E devices or try using another VGA card A0 A7 Problem related to IDE or SATA devices Please re install IDE and SATA devices If the problem still exists please clear CMOS and try removing all SATA devices b0 Problem related to memory Please re install CPU and memory If the problem still exists ple...

Страница 35: ...nsert the support CD to your optical drive first Then the drivers compatible to your system can be auto detected and listed on the support CD driver page Please follow the order from top to bottom to install those required drivers Therefore the drivers you install can work properly ...

Страница 36: ...es all non TCP IP traffic The Secondary adapter will receive fallback traffic if the primary fails If the Preferred Primary adapter fails but is later restored to an active status control is automatically switched back to the Preferred Primary adapter Step 1 From Device Manager open the properties of a team Step 2 Click the Settings tab Step 3 Click the Modify Team button Step 4 Select the adapter...

Страница 37: ...are is constantly being updated the following UEFI setup screens and descriptions are for reference purpose only and they may not exactly match what you see on your screen 3 1 1 UEFI Menu Bar The top of the screen has a menu bar with the following selections Main To set up the system time date information OC Tweaker To set up overclocking features Advanced To set up the advanced UEFI features Tool...

Страница 38: ...p the selected screen PGUP Go to the previous page PGDN Go to the next page HOME Go to the top of the screen END Go to the bottom of the screen F1 To display the General Help Screen F7 Discard changes and exit the UEFI SETUP UTILITY F9 Load optimal default values for all the settings F10 Save changes and exit the UEFI SETUP UTILITY F12 Print screen ESC Jump to the Exit Screen or exit the current s...

Страница 39: ...hnology is Intel s new power saving technology Pro cessors can switch between multiple frequencies and voltage points to en able power saving The default value is Enabled Configuration options Enabled and Disabled If you install Windows 7 8 and want to enable this function please set this item to Enabled This item will be hidden if the current CPU does not support Intel SpeedStep technology Please...

Страница 40: ...Configure the fixed voltage added to the integrated GPU GT Voltage Offset Configure the voltage added to the integrated GPU when the system is under heavy load PCIE Spread Spectrum Enable Spread Spectrum to reduce electromagnetic interference for pass ing EMI tests Disable to achieve higher clock speeds when overclocking DRAM Timing Configuration DRAM Reference Clock Select Auto for optimized sett...

Страница 41: ...tage for the System Agent Setting the voltage higher may increase system stability when overclocking CPU Analog IO Voltage Offset CPU I O Analog Voltage CPU Digital IO Voltage Offset CPU I O Digital Voltage CPU Integrated VR Faults Disable FIVR Faults to raise the threshold to trigger CPU over current protection and over voltage protection for better overclocking capabilities CPU Integrated VR Eff...

Страница 42: ...tion 3 4 Advanced Screen In this section you may set the configurations for the following items CPU Configu ration Chipset Configuration Storage Configuration Super IO Configuration ACPI Configuration USB Configuration Trusted Computing and Serial Port Console Re direction ...

Страница 43: ...l enabled for better power saving Enhanced Halt State C1E Enable Enhanced Halt State C1E for lower power consumption CPU C3 State Support Enable C3 sleep state for lower power consumption CPU C6 State Support Enable C6 deep sleep state for lower power consumption CPU C7 State Support Enable C7 deep sleep state for lower power consumption Package C State Support Enable CPU PCIe Memory Graphics C St...

Страница 44: ...ent partitions so that one computer system can function as multiple virtual systems Hardware Prefetcher Automatically prefetch data and code for the processor Enable for better performance Adjacent Cache Line Prefetch Automatically prefetch the subsequent cache line while retrieving the currently requested cache line Enable for better performance ...

Страница 45: ...am link speed for PCIE1 PCIE3 Downstream Link Speed Select the downstream link speed for PCIE3 PCIE5 Downstream Link Speed Select the downstream link speed for PCIE5 PCIE7 Downstream Link Speed Select the downstream link speed for PCIE7 Share Memory Configure the size of memory that is allocated to the integrated graphics processor when the system boots up IGPU Multi Moniter Select disable to disa...

Страница 46: ...his allows you to enable or disable the Onboard LAN1 feature Onboard LAN2 This allows you to enable or disable the Onboard LAN2 feature Deep Sleep Mobile platforms support Deep S4 S5 in DC only and desktop platforms support Deep S4 S5 in AC only The default value is Disabled Restore on AC Power Loss This allows you to set the power state after an unexpected AC power loss If Power Off is selected t...

Страница 47: ...ssive Link Power Management Use this item to configure SATA Aggressive Link Power Management SATA RX Value Try selecting a different value if the SATA port encounters HDD compatibil ity issues Hard Disk S M A R T Use this item to enable or disable the S M A R T Self Monitoring Analy sis and Reporting Technology feature Configuration options Disabled and Enabled Marvell SATA3 Operation Mode This it...

Страница 48: ...ntel C226 SATA ports SATA_0 to SATA_5 ports for your bootable devices This will minimum your boot time and get the best performance But if you still want to boot from Marvell SATA3 controller you can still enable this in UEFI ...

Страница 49: ... IO Configuration Serial Port Use this item to enable or disable the onboard serial port Serial Port Address Use this item to set the address for the onboard serial port Configuration options 3F8h IRQ4 and 3E8h IRQ4 ...

Страница 50: ... On Use this item to enable or disable PS 2 keyboard to turn on the system from the power soft off mode PCI Devices Power On Use this item to enable or disable PCI devices to turn on the system from the power soft off mode Ring In Power On Use this item to enable or disable Ring In signals to turn on the system from the power soft off mode RTC Alarm Power On Use this item to enable or disable RTC ...

Страница 51: ... Please refer to below descriptions for the details of these four options Enabled Enables support for legacy USB Auto Enables legacy support if USB devices are connected Disabled USB devices are not allowed to use under legacy OS and UEFI setup when Disabled is selected If you have USB compatibility is sues it is recommended to select Disabled to enter OS UEFI Setup Only USB devices are allowed to...

Страница 52: ...52 3 4 7 Trusted Computing Security Device Support Enable to activate Trusted Platform Module TPM security for your hard disk drives ...

Страница 53: ...53 3 4 8 Serial Port Console Redirection ...

Страница 54: ...floppy disk or hard drive and launch this tool then you can update your UEFI only in a few clicks without prepar ing an additional floppy diskette or other complicated flash utility Please be noted that the USB flash drive or hard drive must use FAT32 16 12 file system If you execute Instant Flash utility the utility will show the UEFI files and their respective information Select the proper UEFI ...

Страница 55: ...etting This allows you to set chassis fan 2 s speed Chassis Fan 3 Setting This allows you to set chassis fan 3 s speed Over Temperature Protection Use this to enable or disable Over Temperature Protection The default value is Enabled Watch Dog Timer This allows you to enable or disable the Watch Dog Timer The default value is Disabled Case Open Feature This allows you to enable or disable case ope...

Страница 56: ...t There are a few restrictions 1 Only supports Windows 8 UEFI operating system 2 You will not be able to enter BIOS Setup Clear CMOS or run utility in Widows to enter BIOS Setup 3 If you are using an external graphics card the VBIOS must support UEFI GOP in order to boot Boot From Onboard LAN Use this item to enable or disable the Boot From Onboard LAN feature Setup Prompt Timeout This shows the n...

Страница 57: ...but you want to see the AddOn ROM information when the system boots please select Enabled Configuration options Enabled and Disabled The default value is Enabled Boot Failure Guard Enable or disable the feature of Boot Failure Guard Boot Failure Guard Count Enable or disable the feature of Boot Failure Guard Count CSM Please disable CSM when you enable Fast Boot option The default value is Enabled...

Страница 58: ... Screen In this section you may set or change the supervisor user password for the system For the user password you may also clear it Secure Boot Use this to enable or disable Secure Boot The default value is Disabled ...

Страница 59: ...59 3 9 Event Logs Change Smbios Event Log Settings This allows you to configure the Smbios Event Log Settings View Smbois Event Log This allows you to view the Smbios Event Log ...

Страница 60: ...iscard changes and exit setup will pop out Select Yes to exit the UEFI SETUP UTILITY without saving any changes Discard Changes When you select this option the following message Discard changes will pop out Select Yes to discard all changes Load UEFI Defaults Load UEFI default values for all the setup questions F9 key can be used for this operation Launch EFI Shell from filesystem device Attempts ...

Страница 61: ... CD automatically displays the Main Menu if AUTORUN is enabled in your computer If the Main Menu does not appear automatically locate and double click on the file ASSETUP EXE from the BIN folder in the Support CD to dis play the menu 4 2 2 Drivers Menu The Drivers Menu shows the available device s drivers if the system detects installed devices Please install the necessary drivers to activate the ...

Страница 62: ...board and the chassis 2 Make sure that the jumpers are set to default settings 3 Check the settings of the 115V 230V switch on the power supply 4 Verify if the battery on the motherboard provides 3VDC Install a new battery if it does not If there is no video 1 Try replugging the monitor cables and power cord 2 Check for memory errors If there are memory errors 1 Verify that the DIMM modules are pr...

Страница 63: ...ms 1 Try searching keywords related to your problem on ASRock s FAQ page http www asrock com support faq asp 2 Try downloading and updating the latest UEFI on ASRock s website http www asrock com support download asp ...

Страница 64: ...arked with the date of purchase is required By calling your vendor or going to our RMA website http www asrock com support index asp cat RMA you may obtain a Returned Merchandise Authorization RMA number The RMA number should be displayed on the outside of the shipping carton which is mailed prepaid or hand carried when you return the motherboard to the manufacturer Shipping and handling charges w...

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