AP224S GPON HGU User Manual
Q:
None of the indicators are lit.
A:
(1) Power is off or power adapter is bad.
(2) Indicator LED switch is turned off.
Q:
The Los indicator is flashing.
A:
(1) There is no optical signal. The fiber might have broken down or the connection is
loose.
(2) Optical power is too low.
(3) The fiber is dusty.
Q:
The LAN indicators are not lit.
A:
(1) Indicator LED switch is turned off.
(2) The cable broke down or the connection is loose.
(3) The cable type is incorrect or too long.
Q:
The FXS indicators are not lit.
A:
(1) Indicator LED switch is turned off.
(2) SIP accounts aren’t registered.
Q:
PC can’t visit web UI.
A:
(1) PC and HGU are not in the same network fragment. By default, LAN IP is
192.168.1.1/24. The default Admin password is “vsONU101”.
(2) The cable broke down.
(3) IP conflict or there is loopback.
Q:
User can’t access the internet.
A:
(1) PC has set a wrong IP and gateway or the network is bad.
(2) There is loopback or an attack in the network.
(3) Route mode WAN connection doesn’t receive an IP or DNS is disabled.
Q:
Customer can’t use the VoIP service.
A:
(1) The phone or the wire is damaged.
(2) SIP accounts aren’t registered.
(3) Dial plan is wrong.
Q:
HGU stops working after working for some time.
A:
(1) Power supply is not working properly.
(2) The device overheats.
Solutions Provider for FTTx, RFoG and HFC www.ascentcomtec.com
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