Artec MULTIEYE, Руководство пользователя

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MULTIEYE Usermanual 162
© 2008 artec technologies AG
12.5 Customizing
The user interfaces, i.e. the GUIs of MULTIEYE-HYBRID can be adapted to your specific customer needs and
provided with your own individual logos and corporate identity. For example, in case of camera outage your own
service telephone number can be automatically displayed in the camera-outage window.
Inappropriate changes to the original images can, however, lead to malfunctions of MULTIEYE-HYBRID, so please
contact artec technologies AG before making any such changes.
No changes to the brand names “MULTIEYE”, “Quadplex”, and “MULTIEYE-HYBRID” may be made without the
consent of artec technologies AG.
12.6 Telephone support and information from the internet
With HYBRID DVR you receive not only a professional DVR recorder but also professional support if something
does not work out as you expected. Our support team consists of competent and trained coworkers who will
stand by you in the search for speedy and secure solutions to your problem.
Please understand that troubleshooting and solving problems over the phone mean new challenges each and
every time for our support staff members. You can make a considerable contribution to the quick solution of your
problem if you clearly describe your situation and perhaps can convey to us the steps which you took before the
malfunction occurred.
Experience has shown that important clues will sometimes not be mentioned since the customer considers them
unimportant or because he fears he has done something wrong which has perhaps damaged the system. You
cannot destroy the MULTIEYE-HYBRID system by incorrectly configuring the recorder! So, please describe exactly
what led to the malfunction.