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The following information is provided in the unlikely event that
your unit requires service. Use this procedure to return units in
the United States only. For service outside the United States,
please contact your authorized A R T distributor.
1) Be sure that the unit is the cause of the problem. Check to
make sure the unit has power supplied, all cables are connected
correctly, and the cables themselves are in working condition.
2) If you find the unit to be at fault, write down a description of
the problem, including how and when the problem occurs.
3) Call A R T’s Customer Service Department to obtain a Return
Authorization (RA) number.
4) Pack the unit in its original carton or a reasonable substitute.
The packing box is not recommended for a shipping carton. Put
the packaged unit in another box for shipping. Print the RA num-
ber clearly under the address.
5) Include with your unit: a return shipping address (we cannot
ship to a P.O. Box), a copy of your purchase receipt, a daytime
phone number, and a description of the problem.
6) Ship the unit to:
APPLIED RESEARCH AND TECHNOLOGY, INC.
215 TREMONT STREET
ROCHESTER, NY 14608
ATTN: REPAIR DEPARTMENT
RA # ___________________
7) Contact our customer service department at 716/436-2720 for
your Return Authorization number or questions regarding repairs.
Customer Service hours are 9:00 AM to 6:00 PM Eastern Time,
Monday through Friday.
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Warranty service for this unit will be provided by Applied
Research & Technology, Inc. in accordance with the following
warrant statement.
Applied Research & Technology, Inc. (A R T) warrants to the origi-
nal purchaser that this product and the components thereof will
be free from defects in workmanship and materials for a period of
one year from the date of purchase. Applied Research &
Technology, Inc. will, without charge, repair or replace, at its
option, defective product or component parts upon prepaid deliv-
ery to the factory service department or authorized service center,
accompanied by proof of purchase date in the form of a valid sales
receipt.
EXCLUSIONS: This warranty does not apply in the event of misuse
or abuse of the product or as a result of unauthorized alterations
or repairs. This warranty is void if the serial number is altered,
defaced, or removed.
A R T reserves the right to make changes in design or make addi-
tions to or improvements upon this product without any obliga-
tion to install the same on products previously manufactured.
A R T shall not be liable for any consequential damages, including
without limitation damages resulting from loss of use. Some states
do not allow limitation of incidental or consequential damages, so
the above limitation or exclusion may not apply to you. This war-
ranty gives you specific rights and you may also have other rights
which vary from state to state.
For units purchased outside the United States, service will be pro-
vided by an authorized distributor of Applied Research and
Technology, Inc.
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