Chapter 3
:
Getting Started
Release 16 STANDARD 1.4 August 2016
Touchstone TM1602G Telephony Modem User Guide
© 2015-2016 ARRIS Enterprises LLC. All Rights Reserved.
12
Getting Service
Before trying to use your new Telephony Modem, contact your local service provider to
establish an Internet account and telephone service. When you call, have the following
information ready:
the Telephony Modem serial number and cable MAC addresses of the unit (printed on a
sticker on the bottom of the Telephony Modem)
the model number of the Telephony Modem
If the Telephony Modem was provided by your service provider, they already have the
required information.
In addition, you should ask your service provider the following questions:
Do you have any special system requirements or files that I need to download after I am
connected?
When can I start using my Telephony Modem?
Do I need a user ID or password to access the Internet or my e-mail?
Will my phone number(s) change?
What new calling features will I have and how do I use them?
System Requirements
The Touchstone Telephony Modem operates with most computers. The following describes
requirements for each operating system; see the documentation for your system for details
on enabling and configuring networking.
To use the Telephony Modem, you need DOCSIS or Euro-DOCSIS high-speed Internet service
from your service provider, as appropriate. Telephone service requires that the service
provider has PacketCable or Euro-PacketCable support.
Recommended Hardware
The following hardware configuration is recommended. Computers not meeting this
configuration can still work with the TM1602G, but may not be able to make maximum use of
TM1602G throughput.
CPU: P4, 3GHz or faster
RAM: 1GB or greater
Hard drive: 7200 RPM or faster
Ethernet: Gig-E (1000BaseT)
Windows
Windows Vista, Windows 7, Windows 8, or Windows 10. A supported Ethernet or wireless
LAN connection must be available.
