Chapter 4
:
Installing the Modem
Release STANDARD 1.6 September 2015
Touchstone CM3200 Cable Modem User Guide
Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
14
3. Connect one end of the Ethernet cable to any Ethernet port on the back of the Cable
Modem, (
2
) and the other end to the Ethernet port on a computer, hub, or broadband
router.
Note:
If you are connecting to a computer, use the Ethernet cable included in the Cable
Modem package.
Establish an Internet Connection
Although your computer may already be configured to automatically access the Internet, you
should still perform the following cable modem connectivity test to verify that your network
devices were connected properly.
1. Power ON the computer connected to your CM3200 if it is turned off, and then log in.
2. Contact your service provider to activate (provision) your CM3200. You may have to
provide the HFC MAC ID listed on the
modem label
(page 12).
Note:
Your service provider may allow for automatic activation which will automatically
launch its own special website when you open a web browser.
3. After the CM3200 is activated, open a web browser (Internet Explorer, Google Chrome,
Firefox, or Safari) on your computer.
If the special website did not open, continue with step 4. If it did open, proceed to step 5.
4. Type a valid URL in the address bar and then press
Enter
.
The ARRIS website should open. If it did not open, please contact your service provider for
assistance.
5. Check that the front panel LEDs on the CM3200 light up in sequential order. See
Front
Panel
(page 10) for additional LED status information.
If all four LEDs did not light up solid and you also do not have an Internet connection,
you may have to contact your service provider to reactivate the CM3200 or check for
signal issues.
If you still cannot connect to the Internet, your CM3200 may be defective. Contact
Technical Support for assistance.
