Quick Start Guide
© 2018 ARRIS Enterprises, LLC. All rights
reserved.
No part of this publication may be reproduced or
transmitted in any form or by any means without
written permission from ARRIS Enterprises, LLC.
ARRIS, SURFboard, and the ARRIS logo are all
trademarks or registered trademarks of ARRIS
Enterprises, LLC. Other trademarks and trade
names may be used in this document to refer
to either the entities claiming the marks or
the names of their products. ARRIS disclaims
proprietary interest in the marks and names of
others.
ARSVD01722-b 08/2018
The modem label is located on the
bottom of your TM822R.
To receive high-speed Internet service,
your service provider may request the
Media Access Control (MAC) address
(see
HFC MAC ID
) and Serial number
(see
S/N
) listed on the modem label.
In the Box
Power Supply
Ethernet Cable
Software License
& Regulatory Card
Quick Start Guide
What You Should Know
Front Panel LED Status
IMPORTANT!
During the installation or
modem activation, you may need to contact
your service provider for assistance. To save
time, make sure you have the Model name
(TM822R)
, MAC (Media Access Control) address
(see
HFC MAC ID
), and Serial number (see
S/N)
listed on the modem label located on the
bottom of your TM822R (also available under
Modem Label
on page 4).
Support
Information Card
BEFORE RETURNING THIS PRODUCT TO THE STORE
for any reason, please call ARRIS
Technical Support for assistance:
1-877-466-8646
For Comcast subscribers only,
please visit
xfinity.com/activate
before calling
Comcast or ARRIS.
Modem Label
4
The SURFboard TM822R is a DOCSIS 3.0
Telephony Modem with two Voice-over-IP
(VoIP) telephone lines and optional battery
backup. The modem provides secure high
speed broadband access to the Internet from
your computer and other network devices on
your home or small business network.
This quick start guide will help you install your
TM822R and connect it on your home network.
To view the modem and network configuration
settings, and monitor the operational status of
your TM822R, refer to the
SURFboard TM822R
User Guide
for more information. The user
guide is available online at the ARRIS Support
website:
www.arris.com/selfhelp
. Frequently
asked questions (FAQs) and additional product
documentation are also available on the ARRIS
Support website.
TM822R Telephony
Modem
Green
(ON): Battery is
properly connected and
fully charged
Green
(ON): Telephone
service for Line 2 is
connected
Green
(ON): Telephone
service for Line 1 is
connected
Green
(ON): A device is
connected to the Ethernet
port
Green
(ON): Modem is
connected to the network
Green
or
Amber
(ON):
Upstream (send data)
channel is connected
Green
or
Amber
(ON):
Downstream (receive data)
channel is connected
Green
(ON): AC power is
properly connected to the
modem
Battery
Tel 2
Tel 1
Link
Online
US
DS
Power
TM822R
DOCSIS
®
3.0 Telephony Modem
