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SURFboard SB6141 Cable Modem User Guide 
Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 

 

Chapter 1 

Safety and Regulatory Information 

Important Safety Instructions 

Read This Before You Begin

 — When using your equipment, basic safety precautions should 

always be followed to reduce the risk of fire, electric shock, and injury to persons, including 
the following:  

 

Read all of the instructions listed here and/or in the user manual before you operate this 
device. Give particular attention to all safety precautions. Retain the instructions for 
future reference. 

 

This device must be installed and used in strict accordance with manufacturer’s 
instructions, as described in the user documentation that is included with the device. 

 

Comply with all warning and caution statements in the instructions. Observe all warning 
and caution symbols that are affixed to this device. 

 

To prevent fire or shock hazard, do not expose this device to rain or moisture. The device 
must not be exposed to dripping or splashing. Do not place objects filled with liquids, such 
as vases, on the device. 

 

This device was qualified under test conditions that included the use of the supplied 
cables between system components. To ensure regulatory and safety compliance, use 
only the provided power and interface cables and install them properly.  

 

Different types of cord sets may be used for connections to the main POWER supply 
circuit. Use only a main line cord that complies with all applicable device safety 
requirements of the country of use. 

 

Installation of this device must be in accordance with national wiring codes and conform 
to local regulations. 

 

Operate this device only from the type of power source indicated on the device’s marking 
label. If you are not sure of the type of power supplied to your home, consult your dealer 
or local power company. 

 

Do not overload outlets or extension cords, as this can result in a risk of fire or electric 
shock. Overloaded electrical outlets, extension cords, frayed power cords, damaged or 
cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire 
hazard. 

 

Route power supply cords so that they are not likely to be walked on or pinched by items 
placed upon or against them. Pay particular attention to cords where they are attached to 
plugs and convenience receptacles, and examine the point where they exit from the 
device. 

Содержание DOCSIS 3.0 SURFboard SB6141

Страница 1: ...SB6141 DOCSIS 3 0 Cable Modem User Guide...

Страница 2: ...e ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises Inc Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and t...

Страница 3: ...ble Modem Label 14 4 Installing the Cable Modem 15 Connect the SB6141 to Your Computer 15 Establish an Internet Connection 16 Wall Mount the SB6141 16 Wall Mounting Template 18 5 Using the Cable Modem...

Страница 4: ...oard SB6141 Cable Modem User Guide Copyright ARRIS Enterprises Inc 2015 All Rights Reserved 4 7 Troubleshooting Tips 28 Solutions 28 Front Panel LED Icons and Error Conditions 29 8 Warranty Informatio...

Страница 5: ...ice was qualified under test conditions that included the use of the supplied cables between system components To ensure regulatory and safety compliance use only the provided power and interface cabl...

Страница 6: ...a bathtub washbowl kitchen sink or laundry tub in a wet basement or near a swimming pool Do not cover the device or block the airflow to the device with any other objects Keep the device away from ex...

Страница 7: ...vice complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference receive...

Страница 8: ...n utilisation est assujettie aux deux conditions suivantes Cet appareil ne doit pas causer d interf rences et Cet appareil doit accepter toute interf rence re ue y compris les interf rences causant un...

Страница 9: ...idential or commercial waste Recycling your ARRIS Equipment Please do not dispose of this product with your residential or commercial waste Some countries or regions such as the European Union have se...

Страница 10: ...monitoring your cable modem and network operational status In the Box Before installing the SB6141 check that the following items are also included in the box If any items are missing please call ARRI...

Страница 11: ...d separately if required Coaxial coax cable if one is not already connected to a cable wall outlet System Requirements High speed Internet access account Web browser access Internet Explorer Google Ch...

Страница 12: ...does not blink Green Power is properly connected Scanning for a downstream receive channel connection Green Non bonded downstream channel is connected Blue High speed Internet connection with bonded...

Страница 13: ...speed Gigabit Ethernet 1000Base T connection is made from the SB6141 to your computer Blue Indicates DOCSIS 3 0 operation high speed Internet access which may not be available in all locations Check w...

Страница 14: ...bottom of your SB6141 It contains the cable modem ID that you may need when contacting your service provider or ARRIS Technical Support To receive Internet service contact your service provider for as...

Страница 15: ...lable in your area Choose a location in your home where your computer and cable modem are preferably near existing cable and electrical wall outlets Figure 3 SB6141 Connection Diagram 1 Check that a c...

Страница 16: ...as www surfboard com in the address bar and then press Enter The ARRIS website should open If it fails to open please contact your service provider for assistance 5 Check that the Power Receive Send a...

Страница 17: ...sible mount the SB6141 to concrete masonry wooden stud or some other solid wall material Use anchor bolts if necessary for example if you mount the unit on drywall Caution Before drilling holes in the...

Страница 18: ...elect the appropriate depth and diameter 3 Insert the 6 screws in the holes and then attach the SB6141 4 Attach the SB6141 to the two screws on the wall Check that it is securely mounted on the wall 5...

Страница 19: ...default LAN IP address 192 168 100 1 In the Address bar and then press Enter The SB6141 Status screen displays Figure 6 SB6141 Opening Screen Note If you cannot access the HTML pages in the SB6141 Web...

Страница 20: ...cted on your home network Provides the network connection frequency and channel ID information for the cable modem Also allows you to reset the cable modem configuration to the factory default configu...

Страница 21: ...er SURFboard SB6141 Cable Modem User Guide Copyright ARRIS Enterprises Inc 2015 All Rights Reserved 21 Figure 9 SB6141 Help Overview Screen Exit the SB6141 Web Manager To log out and close the SB6141...

Страница 22: ...Contact your service provider to obtain special authorization to change the cable modem frequencies or other configuration settings View the SB6141 Cable Modem Status The SB6141 Status screen displays...

Страница 23: ...1 SB6141 Addresses Screen 2 Press F5 to refresh or update the information on the screen View the SB6141 Event Log The SB6141 generates a running log of the time and events or activities that it detect...

Страница 24: ...41 Cable Modem Configuration The SB6141 Cable Modem Configuration screen displays the downstream and upstream connection to the network When the SB6141 successfully connects to the network it stores t...

Страница 25: ...ault factory settings The process to restore the cable modem factory defaults will take from 5 to 30 minutes to complete Your network connection will be disabled until after the cable modem is restore...

Страница 26: ...y Figure 15 Restore Factory Defaults Dialog Box 3 Click OK to continue The SB6141 Web Manager will automatically open when the Reset All Defaults process is finished Restart the SB6141 To reboot the S...

Страница 27: ...ght ARRIS Enterprises Inc 2015 All Rights Reserved 27 Figure 17 Cable Modem Reboot Dialog Box 3 Click OK The following message will display The device has been reset RELOAD 4 Click RELOAD to open the...

Страница 28: ...from the cable modem to the electrical wall outlet Check that the electrical wall outlet is working Is the outlet controlled by a light switch If so disconnect the cable modem power cord and connect...

Страница 29: ...Front Panel LED Icons and Error Conditions The SB6141 front panel LED icons provide status information for the following error conditions Table 6 Front Panel LED Icons and Error Conditions Led Icon St...

Страница 30: ...e and exclusive obligation under this Limited Warranty for retail sales shall be to repair or replace any Product or Software that does not meet this Limited Warranty All warranty claims must be made...

Страница 31: ...ARE OR HARDWARE ALL WARRANTIES ARE VOID IF THE PRODUCT IS OPENED ALTERED AND OR DAMAGED THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have arising out of or in connect...

Страница 32: ...Corporate Headquarters ARRIS Suwanee Georgia 30024 USA T 1 678 473 2000 F 1 678 473 8470 www arris com PN 365 095 25778 x 2 December 2015...

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