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Scent Too Strong or
Too Soft
Not Scenting
No LCD Indication
Oil Leaking
Loud
Buttons are not working
Increase scent level by pressing “mode” three times and a number will appear that represents the scent level as a
percentage. Use the up arrow to increase the intensity. Use the down arrow to decrease the intensity. Once
adjusted, press “mode” three more times to adjust any other operating intervals.
Problem
Solution
DaVinci360 Troubleshooting Guide
Make sure power cord is plugged into wall and unit and the unit is powered on.
Make sure the display does NOT say “CLOSE, OFF” or “WORK, PAUSE” because that means the unit is not set to
be working at that time.
Display must say “WORK, ON” for the scent to disburse.
Put ½ an inch of rubbing alcohol in an empty bottle and run it through the machine for 5 minutes. Discard the
alcohol and replace with your favorite Aroma360 scent.
Ensure the oil bottle compartment is closed.
The pump may have gotten loose during shipping so customer service will advise on next steps.
The pump may need to be replaced if diffuser used over a prolonged period.
Power is not getting to the unit or the unit is turned off.
The oil bottle is loose or screwed in incorrectly.
The unit settings may be locked. Press and hold the “SET” button for 20 seconds.
