Arlo Ultra 2, Руководство пользователя

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82 FAQs and Troubleshooting
Ultra Series 4K UHD Wire-Free Security Camera System
User Manual
Activity zones and CVR aren’t working
These features are available only while the camera is plugged in:
• Activity zones
•
CVR
• Prebuffering
Note: Connecting your camera to the Arlo Solar Panel (sold separately) to charge the battery
does n’t provide AC power. To use activity zones and CVR, you must plug the camera into an
AC power outlet.
If you set up activity zones or CVR on your camera and the zones aren’t operating, make sure
that your camera is plugged in. As soon as the camera is plugged in, activity zones, CVR, and
prebuffering are available again.
Your activity zone and CVR settings persist even while the camera isn’t plugged in—you don’t
need to set up CVR or activity zones again when you plug the camera back in. If your camera
isn’t plugged in, you can’t set up CVR or use activity zones.
Troubleshoot Arlo Geofencing
Each Arlo user has a unique setup environment. These are the most common geofencing
issues.
• Your mobile device isn’t sharing its location information with Arlo. See Prepare your mobile
device for geofencing on page 49.
• Away mode isn’t triggered when you leave because an extra mobile device that’s enabled
for geofencing is still in the Device Location. See Geofencing with multiple mobile devices
on page 51.
• Geofencing stopped working because the location sharing settings for a mobile device
changed. See Prepare your mobile device for geofencing on page 49.
• A task-killing app is interfering with Arlo Geofencing. A task-killing app, such as Shutapp or
Doze, can disable Arlo Geofencing. To use Arlo Geofencing, disable any apps that suppress
the Arlo app.
• Geofencing for your mobile device on your friend’s Arlo account isn’t working.
If you’re a friend on someone else’s Arlo account, your mobile device can only change
Home/Away modes if the Arlo account owner does the following:
•
Turn on the Allow Access Rights setting. See Grant access to friends on page 55.