Argox P4 Series Скачать руководство пользователя

Страница: 60 / 75

P4 Series
User Manual

Troubleshooting

This chapter provides the information about printer problems and solutions.

5.1

Printer issues

The printer is not turned on



Did you attach the AC power cord?



Make sure the power supply

’

s connector is inserted into the printer power jack.



Check the power connection from the wall socket to the printer. Test the power

cord and the socket with other electrical devices.



Disconnect the printer from the wall socket, and connect it again.

The printer does not feed the media out



The media is not loaded correctly. See Section 2.3,

“

Loading Media

”

to reload

the media.



If there is a paper jam, clear it.

I accidentally press the feed button while the printer module is opened

Close the printer module and press the

FEED

button.

5.2

Media issues

The media is out



Load a new media roll.

The paper is jammed



Open the printer and clear the jammed paper.



Make sure the paper is held properly by the

Media Guides

Содержание P4 Series

Страница 1: ...P4 Printer User Manual P4 250 P4 350 P4 650 http www argox com service argox com Version 1 8 ...

Страница 2: ...l it may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense FCC Statement for Optional RF module This device complies with RF radiation exposure limits set forth for an uncontrolled environment The antenna used for this tra...

Страница 3: ...uct near microwave and or other Wireless LAN equipment or where static electricity or radio interference is present may shorten the communication distance or even disable communication WARNING Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment for USA only ...

Страница 4: ... or delivery of the accompanying product including hardware and software be liable for any damages whatsoever including without limitation damages for loss of business profits business interruption loss of business information or other pecuniary loss arising out of the use of or the results of use of or inability to use such product even if ARGOX has been advised of the possibility of such damages...

Страница 5: ...our printer 13 2 3 Load media 14 2 3 1 Prepare media 14 2 3 2 Place a media roll 15 2 3 3 Test media feed 19 2 4 Media types 20 2 5 Paper Support Roller 22 2 6 Placing Ribbon Roll 23 2 7 Media sensing 27 2 7 1 Transmissive sensor 27 2 7 2 Reflective sensor 28 3 Printer operation 29 3 1 Printing Media Calibration Configuration 29 3 2 Self test 30 3 3 Restore your printer 36 3 4 Communications 37 3 ...

Страница 6: ...ter issues 54 5 2 Media issues 54 5 3 Ribbon Problems 56 5 4 Other issues 57 6 Specifications 58 6 1 Printer 58 6 2 Media 59 6 3 Fonts Barcodes and Graphics Specification 60 6 4 Bluetooth 63 6 5 Ethernet 64 6 6 Wireless LAN Option 64 6 7 Electrical and operating environment 66 6 8 Physical dimension 66 6 9 Interfaces 67 6 9 1 USB 67 6 9 2 Ethernet 68 6 9 3 RS 232C 69 ...

Страница 7: ...ad the media and solve common problems 1 1 Features Various Connectivity Options USB Ethernet RS 232 Easy Operation One button design for easy control Fast Print Speed Max 6 inches sec for the P4 model Wireless LAN Connection Build a Wireless LAN printing environment with Bluetooth External Memory The extra USB port allows you to use a USB flash drive for storage ...

Страница 8: ... 1 2 Unpacking Make sure all of the following items are included in your package ARGOX P4 Printer Quick Installation Guide DVD Power Supply AC Power Cord USB Cable Ribbon Core 1 inch Ribbon Core 0 5 inch Platen Support Roller ...

Страница 9: ...nspect for shipping damage If you discover any damage contact the shipping company and file a claim ARGOX is not responsible for any damage incurred during shipping Save all package materials for the shipping company to inspect Note If any item is missing please contact your local dealer ...

Страница 10: ...P4 Series User Manual 4 1 3 Understand your printer 1 3 1 Perspective view LED2 LED1 Feed Button ...

Страница 11: ...d by the ellipse have sharp edges To avoid injury be careful not to touch them when handling the printer Caution To avoid injury be careful not to trap your fingers in the Paper Slot while opening or closing the Top Cover RS232 LAN USB A USB B Power Jack Power Switch ...

Страница 12: ...P4 Series User Manual 6 1 3 3 Interior view I Media Roll Holders Ribbon Supply Wheel Take Up Wheel Module Release Latch ...

Страница 13: ...rning The printhead becomes very hot during printing Do not touch the printhead or touch around it directly after printing By doing so you may get burnt Reflective Sensor Lock Button Media Shaft Printhead Transmissive Sensor Media Guides Platen Roller ...

Страница 14: ...condition The following tables show the blinking speed of status lights and the conditions they indicate LED image Blinking Speed Blinking Interval lighting Always on Slow 0 8 Seconds Fast 0 2 Second LED image Blinking Pattern description Alternate blinking Blinking at the same time Blinking pattern LED 2 LED 1 Description Green Green The printer is ready to print ...

Страница 15: ...H W Error The printhead is broken Communication error RS 232C Cutter error with optional cutter The RTC battery is low If the printer has a built in RTC Red Red Command error An EEPROM for backup cannot be read or written properly A command has been fetched from an odd address Word data has been accessed from a place other than the boundary of the word data Long word data has been accessed from a ...

Страница 16: ...d the FEED button and turn on the printer 3 Both status lights glow solid amber for a few seconds Next they turn to green shortly and then turn to other colors 4 When status lights show the color combination you need release the FEED button immediately 5 Press the FEED button to run the command The following table is the command list of the system mode LED 2 LED 1 Command Red Green Transmissive Se...

Страница 17: ... power cord 1 Make sure the power switch is set to the OFF position 2 Insert the power supply s connector into the printer power jack 3 Insert the AC power cord into the power supply 4 Plug the other end of the AC power cord into the wall socket Important Use only power supplies listed in the user instructions Warning Do not plug the AC power cord with wet hands or operate the printer and the powe...

Страница 18: ...1 Turn on your printer 1 To turn on your printer turn on the Power Switch as below The I is the ON position 2 Both status lights glow solid amber for a few seconds and then LED 2 goes out while LED 1 turns to solid green Note If you connect the printer to the internet or insert a USB drive before turning on the printer it will take longer for the printer to enter the online mode LED 1 glows solid ...

Страница 19: ...our printer 1 Make sure LED 2 is off and LED 1 is solid green before turning off the printer 2 To turn off your printer turn off the Power Switch as below The O is the OFF position Caution Do not turn off your printer during data transmission ...

Страница 20: ...need 2 3 1 Prepare media The inside wound and outside wound media roll can be loaded into the printer the same way In case the media roll is dirty during shipping handling or storage remove the outside length of the media It helps avoid dragging adhesive and dirty media between the printhead and platen roller Inside Wound Outside Wound ...

Страница 21: ...he top cover of the printer 2 Press the switch lock on the Media Roll Holders to slide them outward and place the media roll between the holders Adjust the media roll so its print side is facing up and make sure it is clamped tightly by the holders Switch Lock ...

Страница 22: ...P4 Series User Manual 16 3 Push the Module Release Latch to open the printer module 4 Press the Lock button on the Media Guides to slide them outward ...

Страница 23: ...P4 Series User Manual 17 5 Pull the media until it reaches out of the printer 6 Put the media under the Media Shaft and center it between the Media Guides ...

Страница 24: ...P4 Series User Manual 18 7 Close the printer module and press down firmly at its both sides until you hear a click ...

Страница 25: ...P4 Series User Manual 19 2 3 3 Test media feed 1 Turn on the printer and press the FEED button to feed a label 2 Flip the media and tear it along the edge of the top cover ...

Страница 26: ...wing table provides details about them Media Type Looks Like Description Non Continuous Media Non continuous media is the typical media for bar code printing Labels and tags are made of various materials such as paper fabric or cardstock and are separated by gaps holes notches or black marks Many labels are self adhesive with liners while some are linerless ...

Страница 27: ... 21 Media Type Looks Like Description Fanfold Media Fanfold media is in continuous form but it can be used as non continuous media because its labels are separated by folds Some fanfold media also has black marks or liners ...

Страница 28: ...er support roller is used to prevent paper jam It is placed between the Media Shaft and the Media Roll Holders When paper is moving forward during the printing it might be curled or crumpled and cause paper jam The roller can hold the paper down to solve this problem To install a paper support roller 1 Insert the right end of the rod to the hole of the right bracket holder 2 Place the left end of ...

Страница 29: ...P4 Series User Manual 23 2 6 Placing Ribbon Roll 1 Open the top cover of the printer 2 Push the Module Release Latch to open the printer module ...

Страница 30: ...ter module to reveal the Supply Wheel 4 Do the following to install both rolls To load the supply roll align the notches on the left side and press the roll to the supply hub and then press the right side of the roll to the hole Supply Wheel ...

Страница 31: ...5 To load the take up roll align the notches on the left side and press the roll to the take up hub and then press the right side of the roll to the hole 5 Pull the ribbon from the supply roll and tape it on the take up roll ...

Страница 32: ...rmly at its both sides until you hear a click 7 Rotate the Take Up Wheel to straighten the ribbon and reduce its wrinkles Note For the supply hub the ribbon wind direction can be coated side in CSI or coated side out CSO for the take up hub the wind direction must be CSO ...

Страница 33: ... media sensor transmissive and reflective They are used for detecting specific media types 2 7 1 Transmissive sensor The transmissive sensor is fixed and placed near the center of the printhead It is used for detecting gaps across the entire width of the label Single Column ...

Страница 34: ... reflective sensor is movable within the entire width of the media It detects gaps notches and black marks not located at the center of the media Multi Columns Notch Black Mark Flip the media so the black mark side is facing down to align with the sensor ...

Страница 35: ...d the printer s power switch is set to the OFF position 2 Press and hold the FEED button and turn on the printer 3 Both status lights glow solid amber for a few seconds Next they turn to green shortly and then turn to other colors Do one of the following to select the sensor If you want to calibrate the transmissive sensor when LED 2 turns to red and LED 1 turns to green release the FEED button im...

Страница 36: ... off the printer 2 Press and hold the FEED button and turn on the printer 3 Both status lights glow solid amber for a few seconds Next they turn to green shortly and then turn to other colors When LED 2 turns to green and LED 1 turns to amber release the FEED button 4 Press the FEED button to print a configuration label Your configuration label should look like this ...

Страница 37: ...P4 Series User Manual 31 ...

Страница 38: ...n USB HOST 9 H Position Adjust Move the print position horizontally 10 Sensor Type Two kinds of media sensor type reflective sensor and see through sensor 11 Label less Calibration Value Check if a label less calibration has been performed on the printer If not the value is 0000 12 Max Label Height The max label length you can print at a time For 200 dpi models it is 100 inches for 300 dpi models ...

Страница 39: ...s the paper back in a predefined length once the printing begins again When it is disabled the printer won t move the paper at all 24 Cutter Enabled Disabled Enable or disable the cutter during the printing process 25 Peeler Enabled Disabled Enable or disable the dispenser during the printing process 26 Cutter Peeler Offset Move the cutting line or the peeling position forward or backward The valu...

Страница 40: ...nication When it is enabled the host communicates with the printer via the socket 36 Socket Port Display printer port number 37 IPv6 Mode It determines how you get the IPv6 address of your printer There are three modes MANUAL DHCPv6 or AUTO 38 IPv6 Type It is the IPv6 address type of your printer There are four types NONE NORMAL EUI and ANY 39 IPv6 Address Display printer current IPv6 address 40 L...

Страница 41: ...ers to debug 47 Reflective Sensor Profile This is for developers to debug 48 See Through Sensor Profile This is for developers to debug 49 Reflective Sensor Offset This is for developers to debug 50 See Through Sensor Offset This is for developers to debug 51 56 Font Image You can use them as the reference to check your label font 57 62 TPH Test Pattern You can use them to check broken pins on the...

Страница 42: ...oth status lights glow solid amber for a few seconds Next they turn to green shortly and then turn to other colors When both lights turn to red release the FEED button immediately 4 Press and hold the FEED button for 3 seconds and release it Both status lights blink red three times and turn to solid amber for a few seconds After the printer is reset LED 2 goes out while LED 1 turns to solid green ...

Страница 43: ...anner USB type B PC to set printer Serial RS 232 Port The required cable must have a nine pin D type male connector on one end which is plugged into serial port located on the back of the printer The other end of the cable connects to a serial port on the host computer For technical and pin out information please refer to RS 232C in this manual Ethernet Module Status Indicators The indicators with...

Страница 44: ...s under Windows XP Vista Windows 7 Windows 8 Windows 10 supporting 32 bit 64 bit operation systems With this driver you can operate any popular Windows software applications including Argox Bartender UL label editing software or MS Word etc to print to this printer Drivers can be downloaded from Argox website ...

Страница 45: ...utomatically detect the printer and display a dialog that allows you to install a driver Click Cancel and do not install the driver using this wizard 3 Run the driver from Argox website On the prompt Windows Printer Driver select I accept and click Next Note We strongly recommend that you use the Seagull Driver Wizard instead of the Microsoft Windows Add Printer Wizard when installing and updating...

Страница 46: ...P4 Series User Manual 40 4 Assign the directory to keep Seagull driver for example C Seagull and click Next 5 Click Finish ...

Страница 47: ...4 Series User Manual 41 6 Select Install printer drivers and Click Next 7 On the Seagull Driver Wizard prompt select the first radio button to Install a driver for a Plug and Play printer Then click Next ...

Страница 48: ...P4 Series User Manual 42 8 Enter Printer name i e Argox P4 250 PPLB and select do not share this printer and click Next 9 Check all the data on the showing screen if it is correct click Finish ...

Страница 49: ...P4 Series User Manual 43 10 After the related files have been copied to your system click Finish 11 After driver installation is complete click Close The driver should now be installed ...

Страница 50: ...r cable into the power socket on the wall and then connect the other end of the cable to printer s power socket Connect the Parallel cable Serial cable or Ethernet cable to the proper port on the printer and on your computer 2 Run the driver from Argox website On the prompt Windows Printer Driver select I accept and click Next ...

Страница 51: ...P4 Series User Manual 45 3 Assign the directory to keep Seagull driver for example C Seagull and click Next 4 Click Finish ...

Страница 52: ...P4 Series User Manual 46 5 Select Install printer drivers and Click Next 6 Make sure printer is connected to PC select Other and click Next ...

Страница 53: ...P4 Series User Manual 47 7 Select model emulation the following examples are based on model P4 250 PPLB 8 Select the port of the printer and click Next ...

Страница 54: ...P4 Series User Manual 48 9 Enter Printer name i e Argox P4 250 PPLB and select do not share this printer and click Next 10 Check all the data on the showing screen if it is correct click Finish ...

Страница 55: ...P4 Series User Manual 49 11 After the related files have been copied to your system click Finish 12 After driver installation is complete click Close The driver should now be installed ...

Страница 56: ...at you clean the printhead when you load a new media roll If the printer is operated in critical environment or the print quality declines you need to clean the printhead more frequently Keep in mind these things before you clean Keep the water away in case of corrosion on heating elements If you just finish printing wait until the printhead cools down Do not touch the printhead with bare hands or...

Страница 57: ...e under every circumstance 4 1 2 Media housing Use a soft cloth to clean the dust dirt or debris built up on the Media Roll Holders Media Guides and media path 1 Moisten a soft cloth with ethyl alcohol 2 Wipe the Media Roll Holders to clean dust 3 Wipe the Media Guides to clean dust and dirt 4 Wipe the media path to clean paper debris ...

Страница 58: ...or Media sensors may not be able to detect the media correctly if it becomes dirty 1 Moisten a soft cloth or a cotton swab with absolute ethyl alcohol 2 Gently brush sensors to remove the dust away 3 Use a dry cloth to clean the residue ...

Страница 59: ...o important for print quality Dirty platen roller may damage the printhead Clean the platen roller right away if the adhesive dirt or dust accumulates on it 1 Moisten a soft cloth with absolute ethyl alcohol 2 Gently wipe the platen roller to remove the dust and adhesive ...

Страница 60: ...d the socket with other electrical devices Disconnect the printer from the wall socket and connect it again The printer does not feed the media out The media is not loaded correctly See Section 2 3 Loading Media to reload the media If there is a paper jam clear it I accidentally press the feed button while the printer module is opened Close the printer module and press the FEED button 5 2 Media is...

Страница 61: ...s printed The media is not loaded correctly See Section 2 3 Load Media to reload the media The ribbon is not loaded correctly See Section 2 6 Load Ribbon to reload the ribbon The print data might not be sent successfully Make sure the interface is set correctly in the printer driver and send the print data again The print quality is poor The printhead is dirty Clean the printhead The platen roller...

Страница 62: ...pe the overlapped parts together 4 Reload both rolls into the printer The ribbon is printed out with the media The ribbon is not loaded correctly See Section 2 6 Load Ribbon to reload the ribbon The printhead temperature is too high Reload the ribbon and print a configuration label to check the settings see Section 3 2 Self Test mode If the print darkness is very high adjust it in printer preferen...

Страница 63: ...cient USB memory Delete the files on your USB drive to free some space or replace your USB drive with an empty one The cutter is experiencing issues If there is a paper jam clear it The cutter has become loose Fix the cutter in position and tighten it The cutter blade is not sharp anymore Replace your cutter with a new one The printhead temperature is extremely high The printhead temperature is co...

Страница 64: ... Open Switch Ribbon Sensor Print Speed 2 3 4 5 6 inches sec 50 8 76 2 101 6 127 152 4 mm sec 2 3ips for peel off mode 2 3 4 inches sec 50 8 76 2 101 6 mm sec 2 3ips for peel off mode Max 4ips 101 6mm s Max 3ips 76 2mm s for peel off mode Max Printable Area Max 100 Max 50 Max 30 Print Ratio Average print ratio within 15 or less whole print layout area Full width with 1mm pitch is required Interface...

Страница 65: ...m Peel Off Mode Length 23 4 150 4 mm including liner 25 4 152 4 mm Width 22 4 115 mm including liner 25 4 118 mm Cut Mode Length 19 4 993 mm including liner 25 4 999 mm Width 22 4 115 mm including liner 25 4 118 mm Max Roll Diameter Size 127 mm 5 inches Max Roll Diameter Size for External Media Stand 216 mm 8 5 inches Media Type Thermal Transfer Label Thermal Transfer Tag Direct Thermal Label Dire...

Страница 66: ...ages Courier font symbol set Roman 8 ECMA 94 PC PC A PC B Legal and PC437 Greek Russian Soft fonts Downloadable soft fonts by Print Tool Font size 1x1 to 24x24 times Character rotation 0 90 180 270 degree 4 direction rotation Graphics PCX BMP IMG GDI and HEX format files 1D Barcodes Code 39 UPC A UPC E Code 128 subset A B C EAN 13 EAN 8 HBIC Codabar Plessey UPC2 UPC5 Code 93 Postnet UCC EAN 128 UC...

Страница 67: ...270 degree 4 direction rotation Graphics PCX Binary Raster BMP and GDI 1D Barcodes Code 39 UPC A UPC E Matrix 2 of 5 UPC Interleaved 2 of 5 Code 39 with check sum digit Code 93 EAN 13 EAN 8 Standard 2 5digit add on Codabar Postnet Code128 subset A B C Code 128 UCC shipping container code Code 128 auto UCC EAN code 128 GS1 128 Interleave 2 of 5 Interleaved 2 of 5 with check sum Interleaved 2 of 5 w...

Страница 68: ... Big Endian UTF 16 Little Endian Code page 1250 1251 1252 1253 1254 Soft fonts Downloadable soft fonts by Print Tool Font size 1x1 to 10x10 Character rotation 0 90 180 270 degree 4 direction rotation Graphics GRF Hex and GDI 1D Barcodes Code39 UPC A UPC E Postnet Code128 subset A B C Interleave 2 of 5 Interleaved 2 of 5 with check sum Interleaved 2 of 5 with human readable check digit Code 93 Code...

Страница 69: ...H Connection Form Only one to one connection is supported Support Profile Serial Port Profile SPP PIN code is supported Class of Radio Transmission CLASS 2 Transmission Method Bi directional Half duplex Flow Control Credit based flow control Operating Mode Slave Mode Transmission Distance 10 m without obstacles 2 360 degrees SR Mode in Page Inquiry Scanning R1 Scan Interval 1 28 sec Scan Window 22...

Страница 70: ...ure 20 C 85 C Destination USA Europe Frequency Center Channel 2412 2462 MHz 2412 2472 MHz Channel 1 11 ch 1 13 ch Spacing 5 MHz Transmission Speed Modulation IEEE 802 11b Transmission Method Conforming to IEEE 802 11b DSSS method Channel Depending on the country Data Transmission Speed Modulation 11 5 5 Mbps CCK 2 Mbps DQPSK 1 Mbps DBPSK IEEE 802 11g Transmission Method Conforming to IEEE 802 11g ...

Страница 71: ...Antenna External antenna Aerial power 802 11b Max 15 dBm 802 11g Max 17 dBm 802 11n Max 17 dBm Software Connection mode Infrastructure Adhoc Default IP Address 192 168 1 1 Default Subnet Mask 255 255 0 0 Default ESSID WIRELESS PRINTER Security IEEE 802 11i Cryptograp hy WEP 128 bit TKIP WPA AES WPA2 Authorizati on Open Key for WEP PSK Protocol TCP IP Socket DHCP Wireless LAN Parameter Setting and ...

Страница 72: ... Frequency 50 Hz 60 Hz 5 Power Consumption 90W Temperature Operating 41 F 5 C 104 F 40 C Storage 4 F 20 C 140 F 60 C Humidity Operating 25 RH 85 RH non condensing Storage 10 RH 90 RH non condensing 6 8 Physical dimension Dimension Size and Weight Size W 221 mm x D 279 3 mm x H 182 8 mm Weight 2 45 kg excluding media and accessories ...

Страница 73: ...he printer 6 9 1 USB There are two common USB connectors Typically type A is found on hosts and hubs type B is found on devices and hubs The figure below shows their pinouts Type A Type B Pin Signal Description 1 VBUS 5V 2 D Differential data signaling pair 3 D Differential data signaling pair 4 Ground Ground ...

Страница 74: ...6 9 2 Ethernet The Ethernet uses RJ 45 cable which is 8P8C 8 Position 8 Contact The figure below shows its pinout 1 2 3 4 5 6 7 8 Pin Signal 1 Transmit 2 Transmit 3 Receive 4 Reserved 5 Reserved 6 Receive 7 Reserved 8 Reserved ...

Страница 75: ...nd 6 NA No Function 7 CTS Clear to Send 8 RTS Request to Send 9 NC No Connection Host DB9 Printer DB9 Signal Description Pin Pin Description Signal CD Carrier Detect 1 1 No Function NC RxD Receive 2 2 Transmit RxD TxD Transmit 3 3 Receive TxD DTR Data Terminal Ready 4 4 No Function NC GND Ground 5 5 Ground GND DSR Data Set Ready 6 6 No Function NC RTS Request to Send 7 7 Clear to Send RTS CTS Clea...

Результаты поиска

Содержание P4 Series

Отзывы:

Похожие инструкции для P4 Series

Бренды по названию

Популярные бренды

Argox P4 Series, Руководство пользователя

Результаты поиска

Содержание P4 Series

Отзывы:

Похожие инструкции для P4 Series

Бренды по названию

Популярные бренды