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72
Maintenance
19.0 Frequently Asked Questions
Listed below are some frequently asked questions regarding Archgard Gas Fireplaces. If you have questions that are not listed below,
or are not answered in this manual, please contact your Authorized Archgard Dealer.
Q. My glass has a condensation “fog” when the appliance is first lit.
A. Condensation is normal and will disappear in a few minutes after the glass is heated. This can be reduced if the appliance is left in
CPI mode.
Q. I have a white “film” on my glass. What is the best way to clean the inside of the glass.
A. Frequent cleaning of your glass is recommended. The white film cannot be removed using standard household glass cleaner. We
recommend using a good quality, ammonia-free gas fireplace glass cleaner which is available at all authorized Archgard dealers. Do not
use abrasive materials, and do not clean the glass or the appliance when the unit is hot. Never use ammonia based cleaners to clean
the glass door.
Q. How do I care for my plated trims.
A. We recommend a cleaning with a damp cloth. DO NOT use chemical cleaners as they may harm the finish, and void your warranty.
NOTE:
If the top louvers, or top overlay starts to discolor, check the glass door gasket seal and contact your local Archgard dealer to
replace if necessary.
Q. My fan/blower makes a “whirring” or “humming” noise.
A. Your Archgard gas appliance uses a powerful fan to push heated air into your room. It is not unusual to hear a “humming” noise
when your fan is running. Note: the sound will change depending on the setting that your fan speed control is set at.
Q. I hear a “ticking”, “cracking” or “pinging” sound when my fireplace is running, and after it is turned off.
A. The different gauges of steel used to manufacture your fireplace will expand and contract at different rates when your fireplace is on,
and will continued as your fireplace completes its heating function. You will likely hear these same sounds more on start up and shut
down. This is normal for steel fireplaces.
Q. I hear a “click" when my main burner turns ON or OFF.
A. Your Gas Control Valve will make a clicking sound when it opens to allow gas to flow to the main burner. This is a normal part of the
operating system.
Q. Can I burn wood and other materials in my gas fireplace.
A. No! Burning anything other than the fuel (natual gas or propane) the fireplace is setup for will create a potential fire hazard and
present a danger to your home and its occupants and possibly void your manufacturer's warranty. Only burn the gas fuel for which the
unit was originally designed.
Q. Can I shut my pilot off in the summer?
A. You will save energy by turning off the pilot light if you are not using your appliance for the hot summer months. When in CPI mode
the pilot will remain lit. When in IPI mode the pilot will only remain on when the main burner is on. See
Section 18.8
.
Q. Can I position my logs in a different fashion or use a different log set?
A. No. Your gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and
listed with a certification agency. Changing any specifications or placement of the logs could cause injury or damage, void your
manufacturer's warranty, and possibly even your homeowner's warranty. Use only burner media that is approved for this fireplace.
Contact your local Archgard dealer for information on burner media that is approved for this model.
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