68
Maintenance
20. 16 Tr o u b l e s h o o t i n g
Is s u e
So l u t i o n
The pilot igniter won't spark.
1. Ensure the ON/OFF override jumper is installed correctly.
2. Ensure main power is ON and new batteries are installed in the remote
control (3 x AAA) and backup battery pack on the control board (4 x AA).
3. Make sure remote is synced with control board.
4. Check the 3.15A fuse in the control board. Replace the fuse if necessary.
5. Make sure remote is not in smart or thermostat mode.
6. Ensure igniter wire is connected to the control board and is not damaged.
The pilot igniter sparking, but the pilot will not light.
1. Verify the inlet gas pressure is within acceptable limits.
2. Check all connections to the gas valve.
3. Ensure fuel supply valves and emergency shut-off valve are open.
4. Check wiring connections from control board to valve.
5. Check that the pilot is set to the correct fuel.
6. Ensure pilot head is clear of debris.
The pilot lights, but the main burner will not light.
1. Check and verify all wiring connections match the wiring diagram.
2 . Verify the inlet and manifold pressure are within acceptable limits.
The pilot lights, but the main burner will not light and
igniter continues to spark.
1. Check the pilot flame sensor rod and clean with steel wool or similar if dirty.
2. Check the pilot hood and clean with steel wool if dirty.
3. Ensure the flame sensor wire is plugged into the control board and is not
damaged.
4. Adjust pilot flame using the pilot adjustment screw if the pilot flame is too
long or too short (the flame should fully engulf the sensor rod and must be
stable).
5. Check supply pressure.
6. Ensure the ground wire from the pilot is connected to the fireplace ground
location.
The pilot was lit but will randomly go out.
1. Turn the fireplace on again. If the fireplace is in continuous pilot on demand
ignition mode, the system will turn off the pilot if the fireplace has not been
used for seven days. You may also switch the fireplace to IPI mode (See
Se c t i o n 19 . 5
).
2. Have a service technician check for low inlet pressure.
The flames on the main burner are low even though
the remote is on high.
1. Wait two minutes. Dynamic Start Advantage is designed to build a draft
by starting on low and automatically increasing the flame size to the setting
on the remote after two minutes. This system helps to create a better flame
appearance, reduce condensation on the glass, and provide years of carefree
operation.
2. Have a service technician check for low inlet pressure.
3. Replace the valve motor.
Fans do not work.
1. Ensure main power is ON and the fireplace is plugged in (the fireplace may
be operating on back up batteries).
2. Check the 3.15A fuse in the control board and replace if necessary.
3. Ensure the fans are connected to the control board.
Lights do not work.
1. Ensure main power is ON and the fireplace is plugged in (the fireplace may
be operating on back up batteries).
2. Check the 3.15A fuse in the control board and replace if necessary.
3. Ensure the lights are connected to the control board.
4. Replace the bulbs (bulbs may be burnt out).
Control module beeps twice when On/Off button on
remote is pressed and Red LED is On.
1. Replace batteries in remote battery pack.
All service and repairs should be performed by a qualified and licensed service technician
.