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Warranty
Archgard Limited Warranty
This Limited Warranty is made by ARCHGARD INDUSTRIES LTD., hereinafter referred to as “Archgard”. Archgard warrants to the original purchaser
of an Archgard gas burning fireplace(s) that the product will be free from defects in materials and workmanship under normal use and service, for
a “lifetime”.
All warranty repairs are to be performed by an authorized Archgard Dealer during the warranty period. Other repair / service
company charges for any work done during the warranty period, will be the responsibility of the home owner
.
INCLUSIONS: “LIFETIME LIMITED WARRANTY”
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All heat exchangers, combustion chamber, burner tubes and pans
•
Ceramic Fiber Logs and Ceramic Brick Panels, against splitting and cracking
NOTE:
Discoloration and some minor movement of certain parts are normal and are not a defect; therefore, not covered under warranty.
The above will be covered under “Parts & Labour” to the original purchaser for five (5) years and “Parts Only” thereafter from original date of purchase.
INCLUSIONS: “TWO YEAR LIMITED WARRANTY”
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Ceramic Glass against thermal breakage
•
All 24K gold trims and accessories against tarnishing
•
All trim accessories against tarnishing and paint defects
The above will be covered under “Parts & Labour” to the original purchaser for two (2) years and “Parts Only” thereafter from original date of purchase.
INCLUSIONS: “ONE YEAR LIMITED WARRANTY”
•
Blowers, fans and fan motors, wiring, rheostats and thermodiscs
•
Rocker switches, spill switches and wiring to them
•
Gas control valves, pilot assemblies including thermopiles, thermocouples, electrodes and igniters
•
Tempered Glass is under warranty for ONE year to the original purchaser from date of purchase
The above will be covered under “Parts & Labour” to the original purchaser for one (1) year from date of purchase.
EXCLUSIONS:
•
Travel time or mileage to original purchaser’s residence. Archgard suggests that you pre-arrange travel expenses with your Authorized Archgard
Dealer.
WHAT TO DO IN THE EVENT OF A PROBLEM:
•
Thoroughly read your “Owner’s Installation, Operation & Maintenance Manual”
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If you cannot solve the problem, contact your Archgard dealer or representative
•
When calling for assistance, please have the following information:
•
Model of your fireplace
•
Serial Number
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Place of Purchase
•
Date of Purchase
•
Problem Description
NOTE:
Warranty will be void if work is carried out by an unqualified person(s). Only original Archgard parts may be used. Please consult your Archgard
dealer or representative if in doubt about a replacement part(s).
•
All warranty repairs are to be performed by an authorized Archgard Dealer during the warranty period. Other repair / service company charges for
any work done during the warranty period, will be the responsibility of the home owner.
OBTAINING WARRANTY SERVICE:
The original purchaser shall return the defective part(s) to the original authorized Archgard dealer – transaction prepaid, along with the serial number of
the appliance and original proof of purchase. Any defective part, in our judgment, will be repaired or replaced at Archgard’s discretion. The dealer must
obtain approval from Archgard before any repairs are made.
WARRANTY LIMITATION:
THIS LIMITED WARRANTY IS MADE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED AS TO QUALITY, MERCHANTABILITY OR
FITNESS FOR PARTICULAR PURPOSE.
The appliance is only warranted for the use as intended by the installation and operating instructions and local building codes. The warranty will not
cover damage due to accident, misuse, abuse, alteration, improper installation or “Acts of God”. This limited warranty is void unless the appliance is
installed by a qualified installer, in accordance with the instructions furnished with the appliance. Some Provinces or States do not allow limitations on
how long an implied warranty lasts, so the above limitations may not apply to the original purchaser. Any damage resulting from defects in this product
is limited to the replacement of the defective part(s) and does not include incidental and consequential exposures sustained in connection with the
product. This includes facing(s), mantle(s), cabinet(s), tile(s) or any other finishes resulting from removal of any gas appliance. This warranty is limited
to residential use only and gives the consumer specific rights. These rights may vary from State to State or Province to Province.