TROUBLESHOOTING
Page 12
PROBLEM
CAUSE
SOLUTION
Hard (untreated) water
to service
Open or defective bypass
Close or replace bypass
Water softener in regeneration
Wait until regeneration finishes or manually
advance regeneration to end
Excessive water usage
Initiate regeneration manually
No salt in brine cabinet
Add salt and initiate regeneration manually
Salt bridging
Break salt bridge(s) and initiate regeneration
manually
Change in raw water hardness
Measure the hardness of the incoming
untreated water and adjust programming
accordingly
Water softener fails to start a regeneration
Refer to problem “Water softener fails to start
a regeneration”
Control valve fails to draw brine
Refer to problem “Valve fails to draw brine”
Decreasing exchange capacity of resin
Clean or replace resin bed
Loss of resin
Refer to problem “Loss of resin”
Leak at riser tube
Verify that riser tube is seated correctly and is
not cracked
Residual hardness in
treated water
Bypass not completely closed
Close bypass
Mixing valve open
Check position of mixing valve
Water softener fails to
start a regeneration
Faulty electrical supply
Verify electrical service (fuse, transformer,...)
Defective timer motor
Replace timer motor
Regeneration frequency not programmed
Program regeneration frequency
Body stem assembly switches continuously
Check operating pressure; must be higher than
1,4 bar
Water softener uses
too much salt
Excessive water in brine cabinet
Refer to problem “Excessive water in brine
cabinet”
Water softener regenerates too frequently
Verify regeneration frequency
Excessive water in
brine cabinet
Improper setting of float on brine valve
Verify setting of float on brine valve
Defective brine valve
Verify brine valve
Salt taste in treated
water
Excessive water in brine tank
Refer to problem “Excessive water in brine
tank”
Injector clogged or undersized
Verify injector
Improper brine/slow rinse time setting
Verify that brine/slow rinse time corresponds
to the proper salt level and amount of resin
Loss of water pressure
Mineral or iron build-up in resin tank
Clean resin bed and control valve; increase
regeneration frequency
Plugged lower and/or upper distributor
Verify that distributors are free of debris
Crushed lower and/or upper distributor
Replace distributor(s)
Drain line from control
valve flows
continuously
Water softener in regeneration
Wait until regeneration finishes or manually
advance regeneration to end
Faulty electrical supply
Verify electrical service (fuse, transformer,...)
Drain plunger stuck in open position
Clean drain plunger
Defective timer motor
Replace timer motor
Drain line from brine
cabinet overflow flows
continuously
Excessive water in brine cabinet
Refer to problem “Excessive water in brine
cabinet”
Leak between control valve and pressure tank
Verify seal between control valve and pressure
tank
Loss of resin
Lower and/or upper distributor damaged
Replace distributor(s)
Leak between riser tube and upper distributor
Verify that riser tube is seated correctly and is
not cracked
