The additional 1 Year Extended Guarantee applies when you
REGISTER
with Reptile One. See enclosed for details.
ATTENTION!
PLEASE RETAIN YOUR PROOF OF PURCHASE AND GUARANTEE
Congratulations on your purchase of a quality Reptile One product. This product will last you many years under normal
usage.
About this Guarantee
The Manufacturer or Distributor, of Reptile One goods, is collectively known herein as “Reptile One”. Please refer to contact
details for Reptile One below or on the applicable Reptile One website. Any product that is covered by its own Guarantee
(as enclosed with the product) is subject to the conditions of that Guarantee.
The benefits given to the purchaser, under Guarantee, are in addition to all other statutory rights and remedies which the
purchaser has in respect of goods under legislation in the applicable country of purchase. This Guarantee shall not affect
any such rights and should be read subject to such legislation.
1.0. Terms and Conditions of Guarantee.
1.1. Reptile One warrants to the purchaser, for 2 Years from date of original purchase, to repair or replace goods where fault
is found due to defective materials or faulty workmanship and where goods do not operate in accordance with the
instructions.
1.2. All claims for repair or replacement must be made at place of purchase.
1.3. The original and dated Proof of Purchase (receipt) must be supplied with all goods claims. Please also provide this
Guarantee where possible.
1.4. All goods subject to claim under Guarantee should be prepared for transportation in the original packaging or other
comparable packaging which offers the same degree of protection.
1.5. Where goods are repaired or replaced under Guarantee, these goods are Guaranteed for the remainder of either the
original Guarantee or Extended Guarantee period.
1.6. Where claims on inspection reveal goods are in normal working order, Reptile One will request reimbursement of all
reasonable costs incurred.
2.0. Other Terms and Conditions – Extended Guarantee
2.1. The Extended Guarantee period is for an additional 1 Year and commences on expiration of the standard guarantee
period.
2.2. Application for Extended Guarantee is FREE of any registration cost to the purchaser on completion of the Extended
Guarantee questionnaire which may be found with the Reptile One goods purchased or on the applicable Reptile One
website. (See below)
2.3. Upon receipt and acceptance of the questionnaire, Reptile One will forward a Certificate of Extended Guarantee to the
purchaser.
2.4. For more information on how we collect, hold, use and disclose personal information provided to us, please refer to our
Privacy Statement on the Reptile One websites or write to our Privacy Officer, in your country of purchase*.
2.5. Where Reptile One determines goods are being used in a manner contrary to the instructions, specifications or this
Guarantee, Reptile One reserves the right to terminate Extended Guarantee for such goods and will provide written notice
to the purchaser.
3.0. Exclusions and Limitations
Where permitted by local law, the following exclusions and limitations apply in regard to the Guarantee:
3.1. Goods claims where fault is due to, but not limited by a) misuse b) neglect c) abuse d) fire or flood e) normal wear and
tear f) accidental breakage g) Acts of God h) mains voltage fluctuation or supply problems i) connection to any voltage other
than what is stated on the rating plate j) modification or tampering to electrical cord or plug, k)vermin, insects or foreign
object l) liquid spillage or submersion of goods where goods are not designed to sustain such use or duress.
3.2. Where inspections reveal goods are in normal working order including where noise or vibration is consistent with normal
goods operation.
3.3. Attempted repairs or modifications by unauthorised persons, including but not limited to modifications to the electrical
lead or plug.
3.4. Where the goods factory rating plate has been removed, altered, damaged or is rendered illegible.
3.5. Where goods are not installed, operated or maintained in accordance with Reptile One’s goods instructions, specifica-
tions or this Guarantee.
3.6. Replacement or repair of worn consumables or replacement of lost goods, parts or components.
3.7. Costs associated with goods transportation, removal, installation, postage or cost of insurance.
3.8. Any damage incurred whilst installing, transporting or moving the goods.
3.9. Subject to certain local statutory rights and obligations to the contrary, and this guarantee shall not affect those rights or
obligations, where, to the full extent permitted by law:
1. all express and implied warranties and conditions under statute or general law, are expressly excluded and Reptile One,
where permitted, will limit liability as follows and at Reptile One’s option to: in regard to goods either a) the replacement of
goods or supply of equivalent goods b) the repair of goods or the cost of replacing the goods or of acquiring equivalent goods
OR in regard to services either c) the re-supply of services d) the cost to re-supply services.
2. Reptile One will not be liable for any loss or damage, including consequential loss or damage either directly or indirectly,
or for any incidental expenses, of any kind, and in any way whatsoever.
(1) Consumables include items such as impellers, shafts, filter media, taps and other plastic components.
Reptile One - Guarantee 2 + 1 Year
(1)
