Error messages in the 3500 Series Data Collection Software 3.1 include a Details
button.
Click Details to display more information about an error message.
Resetting powers off, then powers on, the instrument. Reset the instrument when:
• There is a fatal error as indicated by the red status light
• The instrument does not respond to the Data Collection software
1.
Shut down the computer.
2.
Close the instrument doors.
3.
Reset the instrument with the Reset button, as shown.
Note:
The Reset button is accessible through a small hole to the left of the Tray
button.
Reset button
Review error
message details
Reset the
instrument
Appendix A
Troubleshoot
Troubleshooting procedures
A
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3500/3500xL Genetic Analyzer User Guide—Data Collection Software v3.1
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