600840-000032 Stratus ESG Installation Instructions
Rev. 1.5
Last Revised: September 22, 2016
Page 7 of 47
EXCLUSIVE REMEDIES UNDER LIMITED WARRANTY
If the Product proves to be defective in material or workmanship during the Warranty Period,
and all Limited Warranty requirements have been met, your exclusive remedies, and Appareo’s
sole obligations, are that Appareo will repair or replace the Product under this Limited Warranty.
MAKING A LIMITED WARRANTY CLAIM
To make a Limited Warranty claim on your Product, you must do the following:
1.
Call Appareo at (701) 356-2200, write to Appareo at 1830 NDSU Research Circle North,
Fargo, ND 58102, or e-mail Appareo at [email protected] and provide the Product’s serial
number and date of purchase.
2.
Provide reasonable proof of purchase (for example, a sales receipt) that establishes you
as the Initial Customer (the original end-user consumer purchaser) and which provides evidence
that the Product was purchased within the warranty period of the event for which you are
making a claim for warranty service.
3.
Appareo will provide you with a Return Materials Authorization number and shipping
information for the return of your unit.
4.
Upon receipt of the returned Product, Appareo will inspect it and make a determination
as to validity of the warranty claim. Appareo will respond to you within 15 days of receipt of the
Product.
5.
If upon examination it is determined that the Product is operating within factory
recommended specifications, you will be notified and may request that the Product be returned
to you. You will be asked to pay a reasonable service charge and also for shipping expenses to
and from Appareo.
6.
If it is determined upon examination that the Product is not operating within factory
recommended specifications, but that the source of the failure was outside of the scope of this
Limited Warranty, you will be notified of the estimated cost for repair of the Product to factory
specifications. At this time you may request that the Product be returned to you without further
action or that Appareo repair the Product as per the provided estimate and return the product to
you. In this case you will be billed for the repairs and for shipping expenses to and from
Appareo.
7.
If it is determined that the returned Product fall within the scope of this Limited Warranty,
Appareo will repair or replace the Product at its discretion. Replacement Product may be new or
factory refurbished at Appareo’s discretion, and shall carry the warranty of the original Product.
Following repair or replacement, Product shall be shipped to the same location in the same
manner as was the returned Product. Appareo shall pay all associated shipping expenses.
