2020.07.24
•
REV. 2
• MASS FLOW METER OPERATING MANUAL
37
Troubleshooting
If you run into any trouble with your meter’s installation or operation,
please contact support (
General Use
Issue:
My meter does not turn on or has trouble staying on.
Action:
Check power and ground connections. Please reference the
technical specifications to assure you have the proper power for
your model.
Portable flow meters run on a rechargeable battery, but you can
also connect to a wall outlet or computer using a micro-USB
cable. If the battery has been fully depleted, it may take a
minute or so to acquire enough charge to turn back on. If
your flow meter will not power on after being plugged in for
at least 5 minutes, please contact support (
).
Issue:
The buttons do not work, and the screen shows LCK.
Action:
The flow meter buttons were locked out via a serial
command. Press and hold all four outer buttons to unlock
the interface, or use the serial command
[Unit ID]
U
.
See
for more serial commands.
Issue:
I can’t read the display easily.
Action:
During the day, you can increase the visibility of the
display by increasing the contrast (
MENU
→
ADV SETUP
→
DISP SETUP
→
LCD CONTRAST
). If you are working
under low-light conditions, push the large central button
(located below the display) to turn on the backlight.
Issue:
The analog output signal indicates values lower than
what appears on my instrument’s display.
Action:
Analog signal voltage degrades over long distances.
You can minimize this effect by using wires with a
heavier gauge, especially in the ground wire.
Issue:
How often do I need to calibrate my meter?
Action:
Annual recalibrations are recommended. Check your flow meter’s
last calibration date by selecting
MENU
→
ABOUT
→
DEVICE INFO
.
If it is time to recalibrate, request a recalibration (
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