Anderson WRAPTOR, Руководство оператора

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9
1 ANDERSON Limited Warranty
One-Year Limited Warranty
In the year following the purchase of a new machine, if your ANDERSON equipment fails to
operate properly due to defective materials, manufacturing, or assembly, our company will
furnish replacement parts and repair your machine free of charge.
Documents
Keep your original invoice or a photocopy. Please refer to your invoice or to the information on
the preceding page whenever you order parts, for any questions about the operating
procedures of your machine or for any questions you might have concerning your warranty.
Problem Resolution
Your satisfaction is a priority for your dealer and for us. Normally, all problems concerning our
products are taken care of by the dealer’s service department. Please follow the following steps
if you are not satisfied after consulting your dealer:
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First, let it be understood that our warranty is void if your equipment has been modified
without our express authorization. Let it also be understood that we alone will determine the
cause of the problem or how the machine was broken. Please note that all repairs must be
authorized before any work is performed to ensure that your machine remains covered by
the warranty.
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If your problem has already been dealt with by your dealer’s service department but you are
not completely satisfied, please contact one of the managers of the dealership that sold you
the Anderson machine. In most cases, your problem can be solved at this level.
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If your problem still has not been resolved to your satisfaction after this step, please contact
us directly.
When you contact us, always provide us with the following information:
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Your name, address, and telephone number;
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Product model and serial number;
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Purchase date and invoice number;
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Dealer name, address, and telephone number and salesperson name;
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Precise and detailed description of your problem.
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After reviewing all aspects of the problem, we will rapidly communicate our decision to you
and, if applicable, the steps taken to resolve the situation. It is nonetheless likely that your
problem will be solved by your dealer using his team and specialized equipment. We
therefore strongly suggest that if you need any kind of help, your first contact should be
made directly with your dealer.
Modifications
Given that our desire is to always improve our products, our company reserves the right to
modify its machines, their characteristics, and their parts at any time without advance notice or
obligation.
Thank you for placing your confidence in us