DBS9900 User’s Manual
1-2
DBS9900 User’s Manual
82-28993 Revision 01
1.2 Technical Support
If you need technical assistance, or if the unit fails to operate as expected upon arrival, please
contact Analogic’s Measurement and Control Division (MCD) Applications Engineering
department:
Telephone: (978) 977-3000
Domestic Calls: Ext. 3859 or 3881
You will be connected with an T&M Applications Engineer who will work with you to solve your
problem. If the unit needs to be returned to the factory, this engineer will refer you to our
Customer Service Office.
If referred to Customer Service
Please provide the Customer Service Office with the following information:
•
Model Number
•
Serial Number
•
Purchase Order number
•
Quantity being returned
•
Detailed description of the malfunction or reported failure
•
Your “Bill To” and “Ship To” addresses
•
Method of return shipment, with account number
Our Customer Service Coordinator will provide you a Customer Service Order number (CSO) that
is an internal Analogic tracking number. The Service Coordinator will also inform you of the
Warranty or Non-Warranty status of the units being returned, and the repair charge, if any.
The CSO number is your return authorization number. Please write this number on your
Purchase Order and Shipping Label.
Send all authorized returns to:
Analogic Corporation
8 Centennial Drive
Peabody, MA 01960
Attn: Receiving Dock B
CSO# ________________
After the material has been returned, you will receive an acknowledgment copy of the CSO that
will be marked with the scheduled return date.
Analogic Customer Service Division offers the following means of communication:
Telephone Toll-free (Outside MA)
800-237-2200
Telephone
(Inside
MA)
978-977-3000
Spare Parts Only
Ext. 3614
Repairs
Only
Ext.
3612,
3616,
3617
Facsimile
978-532-8913
Internet
Address
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com