SKIN ENHANCER
Exclusively from
FAQS
Q:
The device does not work.
A:
The battery may not be fully charged. Check the battery.
Q:
The charge light does not light up and won’t charge.
A:
Check the USB cable is connected correctly to the electrical outlet. The device may not charge if there
are foreign substances on the USB cable so clean the area with a cotton pad.
Q:
The battery life is getting shorter.
A:
The battery is a consumable product, so its life will start to shorten after the first use. Keeping the
charged battery (Li-polymer 900mA rechargeable) in extremely low or high temperature may affect the
battery life as well. Actual battery life may vary according to each mode and vibration strength.
Q:
The power turns off on its own while using the device.
A:
This is because the battery is not fully charged. Charge fully, then try again.
Q:
The mode does not change smoothly.
A:
Using quick swipes to change the mode can cause failure of sensory recognition. Swipe slowly in an
upward or downward motion to change the mode.
Q:
There is an odd sound when using the ultrasonic blade.
A:
This is the sound of the vibration coming from the Ultrasonic blade.
Q:
I am unable to change modes while using the Derma Ion Galvanic.
A:
The Derma Ion Galvanic prevents the mode from changing when the device is in use. Stop using the
device to change modes.
Q:
I don’t have the Signature Select mode on my device.
A:
The Signature Select mode needs to be activated and once this is don’t, will remain on your device
unless you de-activate it. The sequence for activation is found on page 12 in the manual or view the
video titled ‘Activating the Signature Select mode on your ASE’.
Q:
I am not able to activate the Signature Select mode even when I follow the instructions.
A:
The Signature Select mode is only available on devices with a serial number starting with ‘H’. Remove
the head to find the serial number on the body of the device where the USB connector is located.
Q:
What is the warranty period for the ARTISTRY Skin Enhancer?
A:
Warranty period is 1 year from invoice date.
Q:
What does the warranty cover?
A:
The warranty covers manufacturing faults and does not cover malfunction due to user misuse.
Q:
When using the device I notice a light ticklish, prickling sensation, is this normal?
A:
This is a temporary sensation and can be reduced by lowering the strength level. If the sensation
continues, stop using the device and contact a doctor.
