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Amroad IX-6030, Руководство пользователя

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User could make calls with its own privilege from other extension’s device. For example, in a 

company, only the director is allowed to make the international calls, employees could make local or 

long-distance calls only. If the director wants to make an international call when he is next to 

employee’s desk, he has to dial D-Auth pilot number (7777 by default), then input the password, he 

could make the call with his privilege if the password is correct.

The password is <extension number> + * + <voicemail PIN number>. E.g. extension number is 101, 

and voicemail PIN number is 99, the password for D-Auth is 101*99. If the extension is not enabled 

voicemail feature, user could add new D-Auth ID, password, and a proper Usergroup of Privilege.

1.42 Interactive Voice Response (IVR)

Interactive Voice Response (IVR) helps a caller to select options from voice menus by pressing keys 

on a telephone keypad. With IVR, a caller can connect to an expected extension or a service 

promptly. IP PBX enables multiple configurable IVR menus in a single system, and each of them 

could have a hierarchy up to three layers. Select 

Feature

 -> 

IVR

 to add, edit and delete the IVR 

menus. You can also manage IVR prompts, used by IVR menus, in this page. Please click 

Reload

 

after configuration changes.

7.1.29Add a new IVR Menu

1.

Click 

Add New

, enter a name of an IVR menu in 

IVR Name

, and click a file in the 

Prompt

 list.

2.

Click 

 next to the 

IVR Name 

box to set the new IVR name in 

Info

. System will prompt to 

ask for confirmation whether a Worktime setting is required or not. If Worktime setting is not 

required, click 

Cancel

 in the pop-up window.

3.

Enter settings shown in Table  7 -47.

4.

Click 

Save

 to add the new IVR menu.

5.

Click the IVR in the 

All IVR Menus

 list to see it as a tree view in 

Info

.

6.

For example, to create a basic Auto Attendant IVR for a trunk with Usergroup of Privilege 

dial_in

:

•

Enter an 

IVR Name

, say 

Basic_AA

•

Choose

 Thank you

 from 

Prompt

 list in 

Action Data

 block.

•

Click the 

 next to the 

IVR Name

 box.

•

Click 

Cancel

 in the pop-up window to confirm the Worktime setting is not required.

•

Click 

Save

.

•

Now, 

Basic_AA

 should be available in the 

IVR List

 of Trunk pages.

102

Содержание IX-6030

Страница 1: ...version v20131202 eng user manual AMROAD IX SERIES ix 6030 ix 6031 ix 6033...

Страница 2: ...enerates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instructions may cause harmful interference to radio communications However the...

Страница 3: ...EN 61000 3 2 2000 EN 61000 3 3 1995 A1 2001 EN 55024 1998 A1 2001 A2 2003 EN 61000 4 2 1995 A1 1998 A2 2001 EN 61000 4 3 2002 A1 2002 EN 61000 4 4 1995 A1 2001 A2 2001 EN 61000 4 5 1995 A1 2001 EN 61...

Страница 4: ...ion 11 3 1 5 1Add Extension of IP Phone 11 3 1 5 2Add Analog Phone 13 1 5 Add Route Trunk 14 Step 1 Add Route 14 Step 2 Add Route Group 15 Step 3 Choose Trunk 16 Step 4 Add Trunk 16 2 5 1Add SIP Trunk...

Страница 5: ...QoS 30 1 14 Virtual Server 30 4 1 15 Add a Service 31 4 1 16 Edit a Service 31 4 1 17 Delete a Service 31 1 15 Firewall 31 4 1 18 Firewall General 31 4 1 18 1Allow WAN to Respond PING 31 4 1 18 2Deny...

Страница 6: ...PBX boxes from scratch 39 4 1 28 2Case II Stack a new IP PBX box with an existing running box 40 4 1 28 3Case III Add new slave boxes to an existing stack 41 4 1 28 4Remove slave boxes from stack 41...

Страница 7: ...11 Show Leased Clients 47 1 26 IP PBX 47 5 1 12 Operations 47 5 1 12 1Reload IP PBX Configuration 47 5 1 12 2Backup IP PBX Configuration 47 5 1 12 3Restore IP PBX Configuration 48 5 1 12 4Restart IP P...

Страница 8: ...dit an Extension 59 6 1 4 3Clone an Extension 59 6 1 4 4Delete an Extension 59 6 1 4 5Search an Extension 60 6 1 5 Analog Phone 63 6 1 5 1Add an Analog Phone 64 6 1 5 2Edit an Analog Phone 64 6 1 5 3D...

Страница 9: ...10 3Delete an Analog PSTN Trunk 77 6 1 11 ISDN PSTN Trunk 79 6 1 11 1Add an ISDN PSTN Trunk 79 6 1 11 2Edit an ISDN PSTN Trunk 80 6 1 11 3Delete an ISDN PSTN Trunk 80 6 1 12 POTS 82 6 1 12 1FXO Port C...

Страница 10: ...a MOH File 91 1 35 Voicemail 91 1 36 Broadcast 93 7 1 10 Add a Broadcast 93 7 1 11 Edit a Broadcast 93 7 1 12 Delete a Broadcast 93 1 37 Worktime 94 7 1 13 Add a Worktime 94 7 1 14 Edit a Worktime 94...

Страница 11: ...rompts 106 7 1 35 Voicemail Prompts 107 7 1 36 IVR Prompts 108 7 1 36 1Add an IVR Prompt 108 7 1 36 2Delete an IVR Prompt 108 7 1 37 Auto Attendant Prompts 108 8Example Provisioning 110 1 44 Internal...

Страница 12: ...9 1 2 5PBX Commands 118 1 49 IP PBX Voicemail System Menu Tree 122 xi...

Страница 13: ...tic Call Distribution Configurable multiple layer IVR with office hour setting Configurable broadcast calls Fax relay and pass through T 38 and T 30 Voicemail IVR system Meet me conference Intercom an...

Страница 14: ...Power Consumption PC 1 IPBX 1825 IPBX 1823 443 x 315 x 44 mm 40W Max PC 2 IPBX 1802 IPBX 1801 IPBX 1801EU 300 x 155 x 38 mm 25W Max 1 3 Installation Operating Condition The environment of installatio...

Страница 15: ...ports are to be connected to FXS jacks on wall or analog PBX using RJ 11 cables FXS ports are to be connected to analog phones fax machines or FXO ports of other devices ISDN BRI TE ports are to be c...

Страница 16: ...not be recoverable 2 Pots port Usually 4 ports per box numbered from left to the right FXO ports are to be connected to FXS jacks on wall or analog PBX using RJ 11 cables FXS ports are to be connecte...

Страница 17: ...sole port Connect to a PC through console Indicators The mainboard indicators have the following meanings Indicator Color Description PWR Power Green Power is on Off Power is off System Green The syst...

Страница 18: ...e User Management User 1 Click admin in the Login ID 2 Change the password in Password 3 Click Apply to change the password Note For the system security please change the password after the first log...

Страница 19: ...You can follow the following steps to finish configuration After finishing configuration click at the bottom of the homepage to take the configuration effect Step 1 Add User Group 1 Enter a group ID a...

Страница 20: ...ssign trunks at Step 5 Assign Trunk in Add Route Trunk wizard configuration after trunks are created in the previous step Reachable User Groups Select a usergroup and click that is reachable from this...

Страница 21: ...to choose a device Table 3 2 Add User Settings Field Description Login ID A unique ID containing alphabets numbers and underscore only without spaces 20 characters maximum This is the ID for personal...

Страница 22: ...guration Settings and click Enable Note Consult with your vendor to make sure your SIP phone support Auto Provision function For deleting a device select a device ID and click Del Note Make sure there...

Страница 23: ...um and the length of digits may not be less than 2 This is the login ID on the device configuration side Associated Device Select the Device this extension associates with User4 Select the user this e...

Страница 24: ...o set the same DTMF mode for all IP extensions and SIP trunks in the IPBX as well as for all IP phones registered to the IPBX If it is not feasible to set the same DTMF mode for some IP extensions or...

Страница 25: ...ttings shown in Table 3 5 2 Click Add to see the newly added analog phone in the table of the webpage For deleting an analog phone select a POTS port and click Del Click Finish to finalize all the set...

Страница 26: ...s part for assigning to trunks You can follow the following steps to finish configuration After finishing configuration click at the bottom of the homepage to take the configuration effect Step 1 Add...

Страница 27: ...ches this route Using 9NXXXXXX as an example route pattern with number of stripped digits equal to 1 dialing 95270001 will be stripped to be 5270001 when it actually got dialed out Step 2 Add Route Gr...

Страница 28: ...s to add various types of trunks Step 4 Add Trunk 2 5 1 Add SIP Trunks 1 Enter settings shown in Table 3 8 2 Click Add to see the newly added SIP trunk in the table in the webpage For deleting a SIP t...

Страница 29: ...lly refer to the SIP server on the ITSP side same as proxy SIP Registrar Port Language Preferred language for system instructions heard from the trunk DID Type DID means direct inward dialing also cal...

Страница 30: ...ing DID Stripping A number of leading digits to be stripped from the original called number Click All to strip all digits of the original called number Centrex DID Select this function to make the num...

Страница 31: ...ame DTMF mode for all IP extensions and SIP trunks in the IPBX as well as for all IP phones registered to the IPBX If it is not feasible to set the same DTMF mode for some IP extensions or SIP trunks...

Страница 32: ...ping to have the incoming calls directed to the corresponding trunk None DID When selected None DID all incoming calls will enter IVR system instead of directly dial to a specified extension Select a...

Страница 33: ...s and trunks will be used as the privilege of inbound calls from this trunk There may not be any appropriate usergroups to select initially One can come back later to revise it once the expected userg...

Страница 34: ...ial to a specified extension Select a preferred IVR from IVR list for this trunk Extension DID When selected Extension DID select an extension in the list to be an unconditional destination for incomi...

Страница 35: ...Privilege When disabled DID clicks a usergroup in the list whose reachability to other usergroups and trunks will use as the privilege of inbound calls from this trunk There may not be any appropriate...

Страница 36: ...tinue Step 1 Add User Extension 1 Enter the digits for the starting extension 2 Enter a number in the Number of EXT field for the mass extension adding 3 Click a usergroup in the USERGROUP list 4 Sele...

Страница 37: ...INFO and Inband 12 Click Add and IP PBX will start to add these extensions automatically 13 Click Back to the homepage 25...

Страница 38: ...0 seconds 1 8 Time The Time Setup Management page allows administrator to configure time zone and date for IP PBX With correct time setup functions such as IVR worktime and voicemail can present the a...

Страница 39: ...k Default gateway IP address Primary secondary or third DNS servers Click Apply to submit 4 1 4 DHCP Simply click DHCP in the Type list and click Apply The acquired IP address netmask default gateway...

Страница 40: ...uting among LAN subnets enter network information and the IP address of the corresponding gateway in the IP PBX s LAN It is important to assure that the given gateway IP address sits in the IP PBX s L...

Страница 41: ...guration Click Enable give account information and refresh interval to activate a Dynamic DNS client The client then uses Username and Password to access its account and update periodically the Hostna...

Страница 42: ...n Opinion Score MOS Voice Payload Size Bytes Voice Payload Size ms Packets Per Second PPS Bandwidth Required Kbps G 711 64 Kbps 80 10 4 1 160 20 50 87 2 G 729 8 Kbps 10 10 3 92 20 20 50 31 2 G 723 1 6...

Страница 43: ...y service in the Service ID Note the usage of port range using the syntax from port to port For example enter the following for the TCP ports 6881 to 6999 It should be 6881 6999 4 1 16Edit a Service 1...

Страница 44: ...the SSH port 13422 is not allowed to access 4 1 18 6Allow HTTP Administration From WAN By default the administration can be accepted through HTTP service If enabled the HTTP administration from WAN i...

Страница 45: ...enance functions of IP PBX including Storage Backup System Alert SIP UA CDR Log System Log and Active Calls 4 1 20Storage Backup To back up internal main storage the administrator can back up the inte...

Страница 46: ...gure as well CPU Average Loading Enter the maximum threshold limit for CPU Average Loading The range is from 1 to 9 System Memory Usage Enter the maximum threshold limit for System Memory The range is...

Страница 47: ...formation is depended on UAS 4 1 23CDR Log The CDR Call Detail Record shows record of successful and failed call events for billing and administrative purposes The administrator can enable Show CDR Lo...

Страница 48: ...Service stands for IP PBX built in services such as meet me conference and voicemail etc Agent 103 Agent stands for the callee is one of the ACD attendants The 103 stands for the agent number rather...

Страница 49: ...der should be charged for the new call 4 1 24System Log The log records an audit entry in the audit trail whenever certain events occur such as service reload firmware upgrade administrator logging on...

Страница 50: ...to Attendant Pause The client is being paused for some time Prompt The client is being prompted for a pre recorded audio Voicemail The client enters voicemail service Meet me The client enters meet me...

Страница 51: ...he cluster or remove slave boxes from the cluster You can simply manage a cluster in Stackable Management page of the master box Within a cluster any extension user update of configuration information...

Страница 52: ...PSTN trunk with box B 1 On box B configure a route with the pattern equals to the one associated with this FXO PSTN trunk and then assign this route to the routegroup associated with the intra trunk...

Страница 53: ...boxes to an existing cluster 4 1 28 4Remove slave boxes from stack 1 Go to System Stackable of the master box 2 Select IP address of a slave box you would like to remove in Slave Peers and then click...

Страница 54: ...back to the login page by clicking it Note The GUI will automatically log out after 15 minutes if no actions are detected 42...

Страница 55: ...f a NTP server 3 Click Apply 5 1 2 Disable NTP Service Click Disable and click Apply 1 22 SNMP Select Service SNMP to specify Simple Network Management Protocol SNMP parameters for network status retr...

Страница 56: ...ble 2 Enter the fully qualified domain name or the static IP address of the external WAN interface Usually this address refers to the static WAN IP address if there is a NAT device between the IP PBX...

Страница 57: ...ck Del Folder to remove the folder from the Directory list Note A folder cannot be deleted if there is still file inside 5 1 7 4 Download a File 1 Click a directory in the Directory list 2 Click a fil...

Страница 58: ...DHCP Range 1 Click Add New tab 2 Enter a pool name must have an alphabet initial in Pool Name 3 Select Range or Single host to enter an IP address of the host with MAC if the binding is intended for...

Страница 59: ...once there is no active call If there is any active call it will retain up to 3 minutes and then IP PBX will reload This is the most frequently used function in this page since any IP PBX configurati...

Страница 60: ...up IP PBX configuration files under TFTP remain intact after reversion so that one can restore to a specific time if a backup file had been generated then To revert the whole system back to the factor...

Страница 61: ...ximum number of active registered clients Max Active Calls Enter a number for call admission control to limit the maximum number of concurrent calls MAX CDR Size Enter maximum space in KBytes availabl...

Страница 62: ...communicated based on primary LAN interface Ignore SIP Server s Expiration Time Select to use Default Expiration Time as minimum expiration time 5 1 14Hotkey IP PBX supports hotkey settings for Trans...

Страница 63: ...Dial All of the extensions under this IP PBX could speed dial to the pre defined number by pressing the hotkey 0 followed by the key number e g Configure Key 001 as 87654000 any extension dials 0 001...

Страница 64: ...ures and final destinations Select User Management User Group and one can add edit delete or search usergroups Go to Service IP PBX and click Reload to activate changes Note The maximum usergroup is 6...

Страница 65: ...calls that meet the route patterns in selected routegroup Loop back is especially for hop on and off function Select loopback to have the number after performing the route pattern in selected routegr...

Страница 66: ...a virtual number that presents all extensions belong to this group Enter a group call number not an existed extension service number Select extensions and click to add into the group call After addin...

Страница 67: ...Click Clone 3 Edit settings shown in Table 6 20 4 Click Add 5 Click Back to see the newly added user in the Login ID 6 1 2 4 Delete a User 1 Select a Login ID 2 Click Del to remove the user from the L...

Страница 68: ...to the IP PBX 6 1 3 IP Phone The IP Phone Management page lets the administrator to create IP Phone devices Before connecting a device to the IP PBX you need to configure the same account information...

Страница 69: ...uration Settings Field Description Device A unique ID containing alphabets numbers and underscore only without spaces 20 characters maximum Vendor Prefix Ask your IP Phone vendor for the Prefix e g ei...

Страница 70: ...e Daylight Format Start Time and End Time The following example configures daylight saving time for the U S adding one hour starting at midnight on the first Sunday in April and ending at midnight on...

Страница 71: ...B gets re ringback tone from IP PBX Note To trigger the transfer call back to function all of the following conditions must be true 1 It is phone based ring transfer 2 The transferee is a local extens...

Страница 72: ...later once the expected user has been added Pickup Group The usergroup that the extension can pick up The extension can set a usergroup that when any extension in the usergroup rings the extension can...

Страница 73: ...e DTMF mode for all IP extensions and SIP trunks in the IPBX as well as for all IP phones registered to the IPBX If it is not feasible to set the same DTMF mode for some IP extensions or SIP trunks an...

Страница 74: ...numbers and clicking Removing the blocked numbers by clicking the number from the list and then click Block SIP redirection from the extension Select to ignore the forward settings of IP phone and hon...

Страница 75: ...g number and click E g forward only calls from 101 to a cellular number while let the rest enter the voice mail by default Select a forwarding and click when the forwarding is no longer required NAT T...

Страница 76: ...nique line number composed of digits only e g 101 20 digits maximum and the length of digits may not be less than 2 Pickup Group The pickup group that the extension belongs to The extension can set a...

Страница 77: ...r attenuation in dB scale to adjust input output volume Advanced Settings Select to see more optional settings shown below Default Codec Select g711ulaw or g711alaw for connecting to other devices Sel...

Страница 78: ...STN number with appropriate outbound prefix Selective Call Forward Unconditional call forwarding according to the calling number Enter one or more calling numbers and a forwarding number and click E g...

Страница 79: ...of the table to remove the firmware Note The deleted file and originally auto generated file will be also deleted from the TFTP Service page under root directory Table 6 24 IP Phone Firmware Configura...

Страница 80: ...lecting Call Route Route the administrator can add edit delete and search routes in the Route Management page Go to Service IP PBX and click Reload to activate changes 6 1 7 1 Add a Route 1 Enter sett...

Страница 81: ...cutive w result in 2 seconds delay before dialing Number of Stripped Digits Number of leading digits to be stripped from the original dialed number when matches this route Using 9NXXXXXX as an example...

Страница 82: ...t 2 Click Go to see the Update page Table 6 27 Routegroup Configuration Settings Field Description Group ID A unique ID containing alphabets numbers and underscore only without spaces 32 characters ma...

Страница 83: ...activate changes 6 1 9 1 Add a SIP Trunk 1 Click the Add New tab 2 Enter settings shown in Table 6 28 3 Click Add to see the newly added SIP trunk in the Trunk Identifier 6 1 9 2 Edit a SIP Trunk 1 Cl...

Страница 84: ...Specify IP address or fully qualified domain name and UDP port of the remote SIP proxy which usually refer to the SIP server on the ITSP side SIP Proxy Port SIP Domain Specify the SIP domain used by...

Страница 85: ...Prefix and DID Stripping to have the incoming calls directed to the corresponding extension derived by number manipulation The SIP trunk numbers is therefore regarded as the direct line of the extens...

Страница 86: ...to this trunk This is mandatory unless the trunk is configured for DID Leave it blank and the system will automatically create an IVR for the trunk Usergroup25 of Privilege When disabled DID click a u...

Страница 87: ...on to try peer to peer RTP transmission This is suggested as long as phone and ITSP side support re INVITE or UPDATE method during a connected call to save the resource of IP PBX However only SIP INFO...

Страница 88: ...raffic Users are suggested to disable NAT if media ports in SDP are trusted Delay Before After Answering Delay in seconds before and after answering a call from SIP trunk RFC2833 Payload Type The defa...

Страница 89: ...t should not overlap with existing ISDN PSTN trunk groups Trunk Type Select the port type FXO or FXS Trunk Ports Select one or more FXO or FXS ports for this Analog PSTN trunk Description Arbitrary de...

Страница 90: ...derived by number manipulation The trunk numbers is therefore regarded as the direct line of the extension DID By Privilege When selected DID By Privilege select a usergroup in the list as the privil...

Страница 91: ...added Delay Before After Answering Delay in seconds before and after answering a call from PSTN trunk 6 1 11ISDN PSTN Trunk An ISDN PSTN trunk group is a logical group of one or more ISDN subscriber...

Страница 92: ...d one D channels The Trunk Channels displays B channels only User only needs to select one or more B channels here E g 1 2 is for the first physical port 3 4 is for the second physical port and so on...

Страница 93: ...rived by number manipulation The ISDN trunk numbers is therefore regarded as the direct line of the extension DID By Privilege When selected DID By Privilege select a usergroup in the list as the priv...

Страница 94: ...rivilege of inbound calls from this trunk There may not be any appropriate usergroups to select initially One can come back later to revise it once the expected usergroups are added 6 1 12POTS The POT...

Страница 95: ...provides battery reversal Minimum Disconnection Tone Minimum volume level of the disconnection tone If a PSTN trunk is found to have disconnection problem and low voice choose a lower dB Call Time Re...

Страница 96: ...STN lines Minimum Disconnection Tone Minimum volume level of the disconnection tone If a PSTN trunk is found to have disconnection problem and low voice choose a lower dB Call Time Restriction Enter a...

Страница 97: ...card characters like X Z and N in Call Route explains digit set and wildcard characters Note The in the pattern is for some PSTN saver lines that may set as their dial pattern For most of the IP Phone...

Страница 98: ...ed Digits Number of leading digits to be stripped from the original number when matches this digitmap Using 9NXXXXXX as an example pattern with number of stripped digits equal to 1 dialing 95270001 wi...

Страница 99: ...re timeout IP PBX will ring the original extension where the callee answered the call To configure Call Park feature select Feature Call Park Please click Reload after configuration changes 1 Enter se...

Страница 100: ...ng For example configure 911 here even if users dial 9911 to reach the 911 service over PSTN when the PSTN trunk has an outbound dialplan of 9 Description Arbitrary description information 1 33 Meet m...

Страница 101: ...he row to update the information 7 1 6 Delete a Meet me Conference 1 Select a room number 2 Click Del to remove the conference room from the Room Number Table 7 37 Meet me Conference Configuration Set...

Страница 102: ...old Music on hold MOH is used in several occasions for a single purpose to comfort the waiting party with music One could upload some candidate music files and pick one as the default one Select Featu...

Страница 103: ...remove it Default MOH 1 Default MOH 2 Select to use this music file for system default MOH globally and click Set 1 35 Voicemail IP PBX has a built in voice mail subsystem with a sophisticated IVR me...

Страница 104: ...or IP address of the SMTP server for voicemail notification E mail from Address Most SMTP servers require a valid from address to accept a mailing request Voicemail Available Space Check Select to en...

Страница 105: ...Enter settings shown in Table 7 40 3 Click Add at the bottom of the page to see the newly added broadcast event in the Events 7 1 11Edit a Broadcast 1 Click the Management tab 2 Click an Event 3 Edit...

Страница 106: ...es Maximum redial times if callees did not answer Retry Time A period of time in minutes between two retrying Wait Time Enter timeout in seconds when ringing a callee Date Time Select a Date Time to t...

Страница 107: ...Monday to Friday Saturday Worktime The work time for Saturdays this field only active when mode is set to 2 or 3 Exception Special holidays or work day User can set date and its work time or set it to...

Страница 108: ...cription Memo A unique ID containing alphabets numbers and underscore only without spaces Extension Click an extension to call Repeat Daily Select Yes to enable looping playback every day at the exact...

Страница 109: ...calls and all agents This not only enables distribution centers to be operated cost effectively but also reduces the cost and complexity of implementing home based agents who now only need an IP conn...

Страница 110: ...ys in the Management tab 7 1 24Edit a Queue 1 Click the Manage tab and a queue 2 Enter settings shown in Table 7 44 3 Click Apply The updated queue displays in the Management tab 7 1 25Delete a Queue...

Страница 111: ...queue Timeout Set a timeout period in seconds when no agent answers the call The time must be shorter than Timeout To Next Forward of the extension or the call will forwarded to an extension that is...

Страница 112: ...following options to quit conference 1 to mute unmute Administrator During a conference the administrator has following options hang up to terminate conference 1 to mute unmute 2 to lock unlock the co...

Страница 113: ...information Action Select one out of the two available actions for the paging Playback Play the uploaded WAV file in the Customized Media File box to the extension s Play default music Play default mu...

Страница 114: ...enables multiple configurable IVR menus in a single system and each of them could have a hierarchy up to three layers Select Feature IVR to add edit and delete the IVR menus You can also manage IVR p...

Страница 115: ...s list 7 1 32Delete an IVR Menu 1 Click an IVR name in the All IVR Menus list 2 Click Del to delete the IVR menu Table 7 47 Interactive Voice Response Configuration Settings Field Description All IVR...

Страница 116: ...next layer of the IVR menu and select a language for the layer Auth Dial To allow caller entering the password for Auth Dial30 function Return To go back to the previous layer Node Information of the...

Страница 117: ...group set in Feature Worktime In Hour Actions Select one action during business hours Greeting To play the selected prompt The caller can press keypad to enter numbers when the prompt plays Announce...

Страница 118: ...nfiguration Settings Field Description Digit Input Timeout Enter timeout for digit collection e g 5 seconds User Response Timeout Enter timeout for caller response e g 10 seconds 1 43 Prompts 7 1 34Me...

Страница 119: ...nding lists and then click Use Default Note that the replacement is done for the selected Language and Prompt only and the prompt is marked in the dropdown list if it is not a default prompt Currently...

Страница 120: ...l disappear from the All Files list 7 1 37Auto Attendant Prompts This page allows replacing built in AA prompts with user recordings 1 Click a language and a prompt in the corresponding lists 2 Find t...

Страница 121: ...Invalid I am sorry that is not a valid extension Please try again 109...

Страница 122: ...L refer to 1 27 Configure users and assign every user to usergroup ALL refer to 6 1 2 Configure devices and an extension for each device refer to 1 28 Assign each extension to a corresponding user ref...

Страница 123: ...sign it to usergroup utility 5 Create a device for each physical phone and designate an extension 6 Assign extensions of staff phones to corresponding users 7 Assign all extensions of utility phones t...

Страница 124: ...s 2XX Calls between B HQ and B BR use private SIP trunks across Internet IP PBX at B HQ has a static IP address 64 1 0 1 and IP PBX at B BR has a static IP address 222 44 0 1 Only staff phones can cal...

Страница 125: ...for 100 in Associated Trunks and select utility in Reachable User Group while for usergroup utility only select staff in Reachable User Group 16 Reload the IP PBX Service Configuration steps in B BR 1...

Страница 126: ...up of privilege 15 Return to usergroup configuration For usergroup staff choose pstn out as outbound routegroup for pstn1 choose to hq as outbound routegroup for 100 in Associated Trunks and select ut...

Страница 127: ...Number Press plus Call Park Pilot Number to transfer the call to Call Park32 1 48 Managing with CLI Commands 9 1 1 Introduction The IP PBX Console Interface ESTCLI administration guidelines describe...

Страница 128: ...9 1 2 3 Basic Commands This section describes basic command lines for general users Help Display the help message command available for the level CLI Command help Display the available commands after...

Страница 129: ...ds This section is for the system administrator and requires password to use these commands For commands in admin the administrator can start stop and restart system services debug SIP and shutdown or...

Страница 130: ...n s password to log in as a system administrator 2 Enter pbx terminal to start using the admin commands List Commands The administrator can also list items such as user usergroup route routegroup exte...

Страница 131: ...PSTN trunks information CLI Command list isdntrunk Trunk Group list isdntrunk Show POTS and Channel Setting Display all Analog including FXO and FXS POTS status CLI Command list pots Display all ISDN...

Страница 132: ...s used for separating each data avoid using comma including comma within quotation in each data Note When importing Route and Routegroup will be imported together As a consequence they must be in the...

Страница 133: ...ock_Anony Max_VMSpace Call_Alive Reg_Alive sipredirectiondeny Fastbri dgedisable Extension_IPPhone_l 201 201 pp201 user_01 UG_01 en yes 201 inband 201201 10 wi red yes no INVITE 206 206 101201 10 2012...

Страница 134: ...Enter a different number Cancel 3 Hear the message envelope 4 Place the outgoing call 7 Delete all messages 1 Confirm return main menu Cancel return Advanced options 8 Transfer message to another use...

Страница 135: ...iends message menu 3 Family messages The same as Friends message menu 4 Friends messages 1 Friend New Old Work Family messages 3 Advanced function 1 Send your reply 2 Call the person who send this mes...

Страница 136: ...e 4 Friend message Cancel Help Exit 2 Change folder 0 New messages 1 Old messages 2 Work messages 3 Family messages 4 Friends messages Cancel 3 Advanced function 4 Place an outgoing call Return to mai...

Страница 137: ...lace outgoing call Return the main menu 0 Mail box function 1 Record your unavailable message 1 Accept the recording 2 Listen to it 3 Re record it 2 Record your busy message 1 Accept the recording 2 L...

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