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Version 9 

 
 
 
 
 
 
 
 
 

FRONT DESK 

Reference Manual 

 

 
 
 
 
 
 
 
 
 
 
 
 

 

 

Copyright © 2004 AMF Bowling Products, Inc., 8100 AMF Drive, Mechanicsville, VA 23111 

AMF Bowling  Products, Inc., 

 Technical Support Group 

 (International) 804 730-4343 

 (Domestic) 1-800-342-

400-295-109-001  Rev. A 

August 10, 2004

 

 

Содержание Boss Scoring

Страница 1: ...ference Manual Copyright 2004 AMF Bowling Products Inc 8100 AMF Drive Mechanicsville VA 23111 AMF Bowling Products Inc Technical Support Group International 804 730 4343 Domestic 1 800 342 400 295 109 001 Rev A August 10 2004 ...

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Страница 3: ...rinting However this publication could include inaccuracies or typographical errors and AMF Bowling Inc cannot be held responsible for inadvertent errors or omissions that may appear in this document Document Updates In the interest of continual product and services improvement AMF reserves the right to revise or update this manual at any time without obligation to notify any person or entity of s...

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Страница 5: ...odifying And Deleting A Line Item During Check Out 15 Turning On and Off Non Open Play Lanes Leagues and Tournaments Overview 17 Checking In League Bowlers 17 Checking In Generic AMF Leagues 17 Checking In AMF Leagues With League Module Installed 18 Checking In Leagues Through Interfaced Programs 19 Checking In Tournament Bowlers 20 Checking In Generic AMF Tournaments 20 Checking In AMF Tournament...

Страница 6: ...Item 37 Refunding A Game 38 Managing Scores Overview 39 Changing Scores Using Remote Control 39 Printing Score Tickets 40 Printing A Current Ticket 40 Printing A Games Recap Ticket 40 Printing Saved Tickets 40 Handling Emergencies Overview 43 Turning The Pinspotter Off 43 Turning The Pinspotter Back On 43 Locking The Workstation 44 Unlocking The Workstation 44 Using Utilities Overview 45 Accessing...

Страница 7: ...ral flow of day to day operation as follows All About Lanes This section discusses how to select lanes and view lane status on the Main screen Checking In Open Play Bowlers This section covers how to perform regular and quick check in of open play bowlers It also covers how to check in league and tournament bowlers including instructions for third party interface software Checking Out Open Play Bo...

Страница 8: ...you must first log onto BOSS If necessary see your System Administrator or Center Manager for User ID and Password information and also for instructions on how to log on After you have successfully logged on to BOSS the BOSS screen appears Select the Front Desk icon to access the system The first screen you see after you login is the Main screen Other icons will appear in this area depending on th...

Страница 9: ...ser with different permissions such as from a clerk to a manager also CTRL 5 Turns off the pinspotter on a lane This button is usually used only in an emergency Switches to Waiting List add in if installed also CTRL 6 Starts the open play check in process also CTRL 7 Begins check in for all non open play games including tournaments and leagues including interfaced programs also CTRL 8 Starts the c...

Страница 10: ...n this begins check in for leagues and tournaments through interfaced programs Action Icons In addition to the standard action icons described in the System Overview Reference Manual the Front Desk module includes the following additional action icons Print tickets for selected lanes Transfer lanes On the Main screen toggles between the detail lane view and the summary lane view ...

Страница 11: ...elect a lane s using your mouse click the single lane or click and drag to select a range of lanes To select a lane using your keyboard 1 Place your cursor in the Lane s Selected field at the top right of your screen Press Tab if necessary 2 Type the lane number and press the Tab key The cursor moves to the to field 3 If you are selecting a single lane go ahead and begin the function you want to d...

Страница 12: ... 9th OR 10th Frame Warning Olive Slow Bowler Orange Being Serviced Salmon Pre Paid Limit Reached Teal 3rd Party White Flashing Out Of Service Yellow Not Communicating With Network Yellow Green Practice Time Expired Basic keyboard users You must use your mouse to select click on the toggle button There are two ways to view the Main screen and you can switch between these views at any time by pressi...

Страница 13: ...BOSS Scoring System Front Desk Reference Manual All About Lanes 7 Quick View Detailed view ...

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Страница 15: ...ay to check in open bowlers Use this method if the defaults set at your center apply to the bowlers you are checking in Regular Use this method when the defaults set at your center do not apply to the bowlers you are checking in or if bowlers request options for display format score format game type or alternation style Use this method also when you are using pre paid games or time or if you are s...

Страница 16: ...yboard users You must use your mouse to select the game type Touchscreen users can touch the game type to select it 2 Press Open Check In CTRL 6 The Open Check in screen appears Notice that there are 3 tabs in the Line Item area Items Coupons Discounts 3 On the Items tab select the button pertaining to the rate desired Note If you choose a post pay game the other line item choices go gray and you ...

Страница 17: ...e special holiday rates set in Administrative Settings see that manual for details If this applies to your center and if you are checking in a lane during one of these special holidays select the box next to Use holiday rates to place a check in the box Basic keyboard users You can press CTRL D or you can click or press Customized keyboard users have the button on the keyboard 8 Press to complete ...

Страница 18: ...hange The Modify Line Item dialog box appears 4 Change the fields you want to change You can only change sections that are white gray sections are unavailable to you To delete the line item press Basic keyboard users You can press CTRL D or use your mouse to click in steps 5 and 6 Customized keyboard users have the button on the keyboard 5 Press after all changes have been made Note If you changed...

Страница 19: ...howing as 0 00 because the bowler has already paid for it Post pay games appear in the line item section on the left of the screen with amounts due The scorer automatically records the total number of games minutes played depending on how your center calculates payment 3 You can now add additional games adult youth etc or other items by pressing the buttons which correspond with those choices For ...

Страница 20: ...heck Enter the check amount You can also optionally enter the check number driver s license number and authorization number Click OK or press the Enter key Gift Certificate Enter the amount of the gift certificate and click OK or press the Enter key Note If you have enabled Alternate Currency in Administrative Settings and if you are allowed to accept payment in that alternate currency select the ...

Страница 21: ...em you want to change The Modify Line Item dialog box appears 2 Change the fields you want to change You can only change sections that are white gray sections are unavailable to you To delete the line item press Basic keyboard users You can press CTRL D or you can use your mouse to click in steps 3 and 4 3 Press Note If you delete line items resulting in less games and frames than actually bowled ...

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Страница 23: ...s And Third Party Interfaced Leagues And Tournaments Changing The Scorer Feature Settings Checking In League Bowlers Checking in a league turns on lanes for league play You can check in three types of leagues Generic AMF Leagues no league management software installed AMF Leagues with League Module installed Interfaced 3rd Party Programs Leagues Tournaments etc Checking In Generic AMF Leagues To c...

Страница 24: ...lect Practice When the league s practice time is up access this screen once again and select On Hold Turns on the scorer screen only Lane is being held for a league that is not yet ready to play Practice Turns on the lane s and the scorer choose With or Without Pins With Pins means that the Pinspotter clears fallen pins as in a regular game and practice balls are returned Without Pins means that p...

Страница 25: ...s may appear first You can press set as default to make this Interfaced Programs screen always appear first when you access League Tourn Check In from the Main screen If you do not have the AMF Leagues or AMF Tournaments software loaded the check in screen for interfaced programs will automatically appear first 4 In the Interfaced Programs ID box do one of the following Type the ID number and pres...

Страница 26: ...Before you press you can press Scorer Features Settings to change the default scorer settings for this league play See Changing The Scorer Feature Settings 7 Click OK or press the Enter key Note Remind bowlers to press Next Game after the last game bowled to receive scores from the last game in your leagues software Checking In Tournament Bowlers Checking in a tournament turns on lanes for tournam...

Страница 27: ...Play Hold Turns on the scorer screen only Lane is being held for a league that is not yet ready to play Practice Turns on the lane s and the scorer choose With or Without Pins With Pins means that the Pinspotter clears fallen pins as in a regular game and practice balls are returned Without Pins means that practice balls are returned but the Pinspotter does not clear fallen pins Play Scorer is sta...

Страница 28: ...at the first lane in the range must be an odd number and you must select in pairs 2 4 etc In addition you do not need to turn on all lanes at the same time In other words you can start a ten team tournament one pair at a time 2 Press League Tourn Check In The Non Open Check In screen appears 3 Press Interfaced Programs The Non Open Check In screen for interfaced programs appears Note Press set as ...

Страница 29: ...e keyboard 6 Press A message appears informing you that the system has sent information on the bowlers in that tournament to your server Note Before you press you can press Scorer Features Settings to change the scorer settings for that tournament check in 7 Click OK or press the Enter key Note Remind bowlers to press Next Game after the last game bowled to receive scores from the last game in you...

Страница 30: ...e the scorer feature settings for a particular league or tournament without affecting the default settings These default settings are maintained in Administrative Settings These instructions assume you are currently on the Non Open Check in screen To change the settings 1 After you have entered the Tournament ID number or Interfaced Program ID letters press 2 Press Scorer Features Settings The Sco...

Страница 31: ...rties The Detailed Lane Control screen in Front Desk allows you to perform a level of lane control for lanes that are both checked in and not checked in To access this screen 1 Select the lane s you want to control 2 Press Lane Control CTRL 2 The Detailed Lane Control screen appears All keyboard users Press CTRL 2 to access Lane Control Once there you can use your Tab key to navigate the buttons o...

Страница 32: ...e Strike Shot Bumpers and Chase Lights Bumper states and chase light patterns Hold On Off Cycle Pinspotter Requires you to confirm this action Display Formats 10 Frame Tournament Display 5 Frame Display Color Setup Various colors Scorer Language Any currently supported language Video Merchandising Blank State Merchandise 1 Merchandise 2 Merchandise 3 Logo Screen Saver Reverse Play Arrows Yes Telev...

Страница 33: ...Score Request Enabled Disabled Start New Game Yes Action Graphics Enabled Disabled Scorer In Out of Service In Service Out of Service Maintenance On Off Pindication Enabled Disabled SpareMaker Enabled Disabled Software Version Version number The following table lists lane control options on the Others tab BUTTON NAME AVAILABLE OPTIONS Clear Lane Status Yes only CAUTION Be careful when clearing lan...

Страница 34: ...ansfer process will turn the scorers and pinspotters on in the appropriate mode To transfer lanes The Transfer key only appears on the customized keyboard not on the screen Basic keyboard users must use the CRTL T combination to access this function 1 Press the Transfer key or CRTL T on your keyboard The Transfer dialog box appears at the bottom right of the Main screen 2 In the Transfer this rang...

Страница 35: ...owling the first game Sometime during the first game you initiate a rotate from lanes 1 through 10 by 4 lanes Nothing will happen to the lanes while they are bowling their game But when the game is complete and each lane presses New Game the names will move to the appropriate lane If the lane that the bowlers are supposed to move to is still in use another game the scorer will hold the names in li...

Страница 36: ...nt Desk Reference Manual 30 Working With Lanes 5 If the lane numbers are correct press the Enter key or select Yes to rotate the lanes If the lane numbers are not correct press ALT N or select No to respecify the lane numbers ...

Страница 37: ... check in Likewise shoes food drinks and other items set as pre pay must be paid for when ordered Post pay Items that are set as post pay do not have to be paid for until checkout Games and other items are defined as pre or post pay in the Administrative Settings module Basically your center s settings must be set up to allow post pay items and then each item defined in the revenue key must be def...

Страница 38: ...r a quantity if so enter the number of the item to sell and click OK or press Enter The item appears in the list on the upper left part of your screen You can also choose any coupons or discounts to apply by selecting those tabs in the upper right part of the screen 3 Press If all items are post pay the Main screen appears You will collect payment for these items at check out If some or all of the...

Страница 39: ...milarly if the amount tendered is less than the amount due select another payment method until the total bill is paid The cash drawer opens 6 Provide change if due If your center accepts change in an alternate currency a dialog box appears requiring you to select the currency in which you will give change Select the currency Primary or Secondary and press OK See your Administrative Settings manual...

Страница 40: ...e upper right part of the screen 3 Press A cash collection screen appears If you have enabled Alternate Currency in Administrative Settings this screen will show the amount due in the alternate currency as well as the primary currency See the Administrative Settings manual for more information Note POS items not associated with a lane will always be pre pay requiring you to accept payment at the t...

Страница 41: ...When full payment has been given press to return to the Main screen Selling POS Items Using Quick Keys Administrative Settings allows non lane revenue items to be associated with Quick Purchase Items or Quick Keys If your center uses Quick Keys they appear on the bottom right of your Front Desk Main screen next to the navigation arrow buttons Basically these keys allow you quick access to the POS ...

Страница 42: ...ternate currency select the currency from the Accept In drop down list on each of the payment method screens See the Administrative Settings manual for more information 3 Type the amount and any other information the dialog box asks for and click OK or press the Enter key The amount you type into this dialog box appears in the white payment box which then displays the change due if applicable Simi...

Страница 43: ... you to enter a quantity and or amount to refund 4 Enter the quantity of the item to refund and click OK or press the Enter key on the keyboard Notice that the Line Item area now contains the item but with a negative sign in front of the quantity and the amount in parentheses indicating a negative sale Basic keyboard users You can press CTRL D or you can use your mouse to click at this point Custo...

Страница 44: ...e Refund button is present only if the number of prepaid games or minutes is greater than what was actually bowled Basic keyboard users You must use your mouse to select click on Refund 4 Press the Refund button A dialog box appears requiring you to enter a quantity and or amount to refund 5 Enter the quantity and or amount to refund and select OK or press the Enter key on your keyboard 6 In the P...

Страница 45: ...ive changes to a score As you make changes or choose options the screen at the lane displays your actions Note This remote control function will not work if the scorer is out of service or not in communication with the server To adjust scores using remote control 1 Select the lane where you need to make the change Press Correct Score CTRL 3 A screen identical to the bowler s scorer appears 3 Press...

Страница 46: ...rom the last score ticket printed Use your Tab key to move around the options Press Enter to select one 2 Select Half Sheet or Full Sheet 3 Press OK to print the ticket or press CANCEL to close the dialog box without printing the ticket Note At this point you can also press PRINT PREVIEW to preview the ticket on your screen before actually printing it Print A Games Recap Ticket 1 On the Print Tick...

Страница 47: ...consolidated tickets for sessions only see next step 3 Select of Games or of Sessions then enter the appropriate number in the respective box As mentioned in step 2 you must select of Sessions if you are printing a consolidated ticket 4 Select Half Sheet or Full Sheet 5 Press OK to print the ticket or press CANCEL to close the dialog box without printing the ticket Note At this point you can also ...

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Страница 49: ... workstation The Pinspotter and Lock keys allow you to do both of these operations easily This section covers the following Turning The Pinspotter Off Locking The Workstation Turning The Pinspotter Off To turn off the Pinspotter 1 Select the lane s on which the emergency is occurring Press Pinspotter CTRL 5 The Pinspotter on that lane s turns off Turning The Pinspotter Back On To turn the pinspott...

Страница 50: ...Pins Basic keyboard users You can press CTRL D or you can use your mouse to click at this point Customized keyboard users have this button on their keyboards 4 Press Locking The Workstation To lock the workstation Press Unattended or Lock CTRL 4 The workstation locks and a User ID and Password screen appears Unlocking The Workstation To resume work type your name and password followed by pressing ...

Страница 51: ...nt Desk Number screen appears Setting The Front Desk Number This feature allows you to specify which station the scorers communicate with The BOSS system is designed so that the scorers should talk to a specific machine on the front desk network and this is almost always the server typically Front Desk Number 1 Do not change this setting for scorers without explicit instructions from AMF Technical...

Страница 52: ...corresponding to the last lane number in the range 4 Press A message appears confirming the action 5 Click OK or press the Enter key on your keyboard Managing Area Locks This feature lets you know when another workstation has an area such as Leagues or Lockers locked in use On the Area Locks screen you can do one of the following Send a message to the workstation that has the area locked requestin...

Страница 53: ...area is sent Deleting The Lock You can choose to delete the lock instead of or in addition to sending a message To delete the lock All keyboard users you must use your mouse to select the icon On the Utilities Area Locks Management screen select the lock from the list and press the trashcan icon Note You can search for a specific lock by entering the name of the area in the Search For box and or p...

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