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A01-00104 Rev A
6.0 TROUBLESHOOTING
The troubleshooting information provided in this section should help you
discover the cause of most commonly encountered difficulties. Before follow
-
ing the troubleshooting steps provided, be certain that you have verified the
following items:
• The UPM should be plugged into a properly working outlet.
•
The line voltage to the UPM is within specified boundaries.
• The circuit breaker on the rear panel of the UPM has been reset.
• The battery enable plug(s) is installed.
Problem
Possible Cause
Action you should take
UPM does not
power up and has
no audible alarm
1. On/Off Button not pressed
long enough.
2. No incoming line voltage
or voltage too high or too
low.
3. UPM input power cord is
not plugged in.
4. Rear panel circuit breaker
is tripped.
1. Press and hold the On/Off switch
for 3 seconds min.
2. Check wall socket and test for
proper line voltage.
3. Plug in input power cord.
4. Reduce load and reset circuit
breaker.
UPM Over-
load LED’s are
illuminated and
continuous audible
alarm sounds
UPM is overloaded.
Reduce load by removing the least
critical load items from the UPM
output.
Low/Replace
Battery LED is
illuminated
Battery voltage is too low or
battery is dead.
Recharge battery for at least six
hours and reset UPM. If LED is still
illuminated, replace the battery.
Site Wiring Fault
LED is illuminated
Site wiring problem.
Contact a qualified electrician to
verify wiring at this site.
Backup time is
less than expected
Battery is not fully charged or
battery is dead.
Recharge battery for at least six
hours and retest back up time.
UPM is normal,
but the computer
will not turn on.
Computer input power cord
is loose or not connected.
Connect the power input power
cord.