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8.
Troubleshooting Guide
If your question is not answered here, you can contact us as follows:
1.
2.
www.ambientweather.com/chat.html
3.
Technical Support: 480-346-3380 (M-F 8am to 3pm Arizona Time)
Problem
Solution
Wireless remote (thermo-hygrometer) not
reporting in to console.
There are dashes (--.-) on the display
console.
If any of the sensor communication is lost, dashes (--.-)
will be displayed on the screen. To reacquire the signal,
press and hold the
CH/+
button for 3 seconds, and the
remote search icon
will be constantly displayed.
Once the signal is reacquired, the remote search icon
will turn off, and the current values will be displayed.
The maximum line of sight communication range is 300’
and 100’ under most conditions. Move the sensor
assembly closer to the display console.
If the sensor assembly is too close (less than 5’), move
the sensor assembly away from the display console.
Make sure the remote sensor LCD display is working and
the transmitter light is flashing once per 60 seconds.
Install a fresh set of batteries in the remote
thermo-hygrometer. For cold weather environments,
install lithium batteries.
Make sure the remote sensors are not transmitting
through solid metal (acts as an RF shield), or earth barrier
(down a hill).
Move the display console around electrical noise
generating devices, such as computers, TVs and other
wireless transmitters or receivers.
Move the remote sensor to a higher location. Move the
remote sensor to a closer location.
Temperature sensor reads too high in the
day time.
Make sure the thermo-hygrometer is mounted in a shaded
area on the north facing wall. Consider the following
radiation shield if this is not possible:
