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Maintenance
21.0 Frequently Asked Questions
Listed below are some frequently asked questions regarding Ambiance Gas Fireplaces. If you have questions that are not listed below,
or are not answered in this manual, please contact your Authorized Ambiance Dealer.
Q. My glass has a condensation “fog” when the appliance is first lit.
A. Condensation is normal and will disappear in a few minutes after the glass is heated. This can be reduced if the appliance is left in
CPI mode.
Q. I have a white “film” on my glass. What is the best way to clean the inside of the glass.
A. Frequent cleaning of your glass is recommended. We recommend using a good quality “gas fireplace” glass cleaner that is available
at all authorized dealers. Do not use abrasive materials, and do not clean the glass or the appliance when the unit is hot.
Q. How do I care for my plated trims.
A. We recommend a cleaning with a damp cloth. DO NOT use chemical cleaners as they may harm the finish, and void your warranty.
NOTE: If the top louvers, or top overlay starts to discolor, check the door gasket seal and contact your local Ambiance dealer to replace
if necessary.
Q. My fan/blower makes a “whirring” or “humming” noise.
A. Your Ambiance gas appliance uses a powerful fan to push heated air into your room. It is not unusual to hear a “humming” noise
when your fan is running. Note: the sound will change depending on the setting that your fan speed control is set at.
Q. I hear a “ticking”, “cracking” or “pinging” sound when my fireplace is running, and after it is turned off.
A. The different gauges of steel used to manufacture your fireplace will expand and contract at different rates when your fireplace is on,
and will continued as your fireplace completes its heating function. You will likely hear these same sounds more on start up and shut
down. This is normal for steel fireplaces.
Q. I hear a “click" when my main burner turns ON or OFF.
A. Your Gas Control Valve will make a clicking sound when it opens to allow gas to flow to the main burner. This is a normal part of the
operating system.
Q. Can I burn wood and other materials in my gas fireplace.
A. No! Burning anything other than the fuel (natural gas or propane) the fireplace is setup for will create a potential fire hazard and
present a danger to your home and its occupants and possibly void your manufacturer's warranty. Only burn the gas fuel for which the
unit was originally designed.
Q. Can I shut my pilot off in the summer?
A. You will save energy by turning off the pilot light if you are not using your appliance for the hot summer months. When in continuous
pilot ignition on demand (CPI) mode the pilot will remain lit for seven days after the fireplace is used. When seven days have passed
the system will turn the pilot off. When in IPI mode, the pilot will only remain on when the main burner is on.
Q. Why does my fireplace start with a low flame? Shouldn't the flame size match the remote setting?
A. Dynamic Start Advantage was designed to create a draft by starting the fireplace on low and automatically increasing the flame to
match the remote setting after two minutes. This system helps to create a better flame appearance, reduce condensation on the glass,
and provide years of carefree operation.
Q. Can I position my gas logs in a different fashion or use a different log set?
A. No. Your gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and
listed with a certification agency. Changing any specifications or placement of the logs could cause injury or damage, void your
manufacturer's warranty, and possibly even your homeowner's warranty.