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Using [email protected]/Windows Workstation Features
To undelete a message:
•
Do any one of the following:
-
Double-click the message in the Deleted Messages folder.
From the Amanda Message form, click Undelete on the File menu.
-
Drag the messages to be undeleted from the Deleted Messages folder to the Cur-
rent Messages folder.
Screening Incoming Calls
You can screen incoming calls—either using your telephone, workstation, or both.
If you use your telephone, you can only screen calls that you answer. Amanda asks the
caller for a name and company before dialing your extension. This name and company
recording is played for you. You either accept or reject the call. Rejected callers are asked
to leave a message.
If you use your workstation to screen calls, you can screen all calls or only those that
arrive when your telephone is busy. You can:
•
Connect the call to your telephone
•
Put the caller on hold
•
Have the caller leave a message
•
Transfer the caller to another Amanda user
Most people use only their workstations to screen calls or only their telephones, depending
on whether or not their workstations are equipped with sound cards, etc. Others use their
telephones when their extensions are not busy and their workstations when their
extensions are busy.
To keep the time a caller must wait to a minimum, you need to decide in advance what
greetings you want callers to hear and what other Amanda users to transfer calls to. Also,
if you use a call-screening timeout, you have only a few seconds to screen each call and
take an appropriate action.
Setting Up Call Screening (for your telephone)
To screen calls over the telephone:
1.
Click Amanda Mailbox Settings
on the toolbar, the Amanda Message menu, or
the Tools menu.
The Amanda Mailbox Settings dialog box appears.
2.
Select the mailbox for which you are setting call screening options from the Mailbox
drop-down list box.
Most people have only one mailbox and do not need to change the current setting.
3.
On the Basic Options tab, make sure that the Do Not Disturb check box is cleared.
When Do Not Disturb is on, Amanda does not screen calls. All callers are asked to
leave a message immediately.
4.
Click the Screen Calls tab.
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