Amanda Amanda@Work.Place Version 3.xx, Руководство по установке

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34 Installing Amanda@Work.Place
Some telephone switching systems have timing problems that cause the first DTMF digit
to be missed. In such cases, it is useful to add integration patterns that are variations of the
current patterns. For example, you might add a second pattern for Direct calls (
1***eee
in our example) as
***eee
. These are identical—except the first digit is missing in the
second pattern. You can also try reducing the delay time (Delay option on SMDI tab in
Setup utility).
Never remove leading digits froma pattern if they differentiate this pattern from another or
if they are “active” digits (such as r’s and b’s).
Running Integration Helper
If you know that your telephone switching system supports DTMF integration, the
Integration Helper utility also allows you to determine the integration patterns.
Before running the Integration Helper be sure that you:
• Enable your telephone switching system for voice mail integration.
• Program a test extension for call coverage, or call forwarding on Ring No Answer
and Busy, to Amanda. The following procedure assumes that this extension is 111,
but it can be any extension.
• Make another extension available for placing test calls. The following procedure
assumes that this extension is 127.
To run Integration Helper:
1. Press F4 to run the Integration Helper utility.
The following appears on the screen:
Integration Helper—Waiting for a call on any port…To
abort press ESC…
2. Place sample calls by calling from the available extension (127) to your test extension
(111). Use these calls to generate DTMF tones so Integration Helper can capture
them. You can capture Ring No Answer, Busy, and Direct call codes—using exten-
sions and CO trunk lines. See “Placing Test Calls” on page 35.
3. As a code is captured, it appears on the Edit Integration Pattern screen. You see the
captured pattern on two lines, one that is for display only and the other which you
edit. For example, you need to replace extension numbers with patterns such as rrr for
ring no answer. (See “Using Character Codes” on page 32 for more information.)
4. When you have finished, press Esc to return to the System Integration Patterns screen.
The screen should be filled with the captured DTMF digits (per your edits) and the
descriptions of those codes.