Chapter 6: Defining Integration Patterns
33
The character codes in the integration patterns are defined as follows:
Realize that the character codes you use define not only the placement of the extension
information in the pattern, but also the call state, that is, Ring No Answer, Busy, Direct,
and so forth. Therefore, you can control Amanda’s behavior based upon your specific
requirements. For example, if your customer does not wish to allow for Busy call states,
then modify the integration character codes and replace the b’s with r’s.
Code
Description
b
Busy call state
When bbb (or bbbb) appears in the integration pattern, Amanda checks the
Busy Chain. If the Busy Chain is blank, she plays the custom busy message for
mailbox bbb (or bbbb) or the system busy message.
c
ANI or Caller ID digits
When a string of c’s appears in the integration pattern, Amanda stores the
DTMF characters at those locations in the port variable %H. With token pro-
gramming the %H can be used to identify callers and so forth.
e
Direct dial call state (used to access a mailbox directly by Amanda asking for a
security code)
When eee (or eeee) appears in the integration pattern, Amanda assumes the
caller wants to log in to mailbox eee (or eeee) and asks for the security code.
i
Immediate record call state (plays the record tone and starts recording a mes-
sage)
When iii (or iiii) appears in the integration pattern, Amanda begins recording a
message for mailbox iii (or iiii) without playing a prompt first.
r
Ring-no-answer call state that indicates who the call was for and that it was not
answered
When rrr (or rrrr) appears in the integration pattern, Amanda checks the Ring
No Answer (RNA) Chain. If the RNA Chain is blank, she plays the current
greeting for mailbox rrr (or rrrr) or the system greeting.
See the configuration option “integration_greeting” on page 162 for informa-
tion about how the system greeting can be played when an integrated call has
both the rrr and sss (or rrrr and ssss) fields set.
s
Information regarding where the call came from (for handling message replies)
If sss (or ssss) is found in the integration pattern along with b’s or r’s, Amanda
recognizes mailbox sss as the sender of the message—if one is left.
T
IP
:
When using s’s, the integration requires User
IDs for all telephones, even those in the file room and lobby.
t
Trunk call or CO line ID; this can also be used for dynamic port allocation
When ttt (or tttt) appears in the integration pattern, Amanda processes mailbox
ttt (or tttt) normally. Whenever a call comes in on trunk line 3, for example,
mailbox 3 is processed. If trunk lines 1 to 20 support two companies that share
an Amanda system, mailbox’s 1–10 can have @G(990) in their Extension
fields—causing Amanda to play one company’s greeting. mailbox’s 11–20 can
have @G(880) in their Extension fields—causing Amanda to play the other
company’s greeting.
x
Wild card that matches anything (use this carefully)
For example 6xxxx would match every inband signaling string that had a 6 fol-
lowed by four other characters.
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