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Administering [email protected]/DOS
alphanumeric character
A letter from the alphabet (A–Z, a–z), a space, or a digit
(0–9).
analog telephone
Single line telephone or 2500 set (as opposed to digital),
the type of telephone most often seen in residential units.
In a commercial setting, analog phones must be connect-
ed to analog (single line) ports (jacks) which can be lim-
ited or unavailable. All telephone ports must be
connected to analog (single line) ports off the telephone
switching system.
ANI
Automatic Number Identification T1 line
ASCII
American Standard Code for Information Interchange—
a standard used by the computer industry to encode all
characters (alphabetic, numeric, etc.) as integers. This
code represents 256 characters as integers 0 through
255. For example, A is encoded as 65 and a is encoded
as 97.
audiotext
The ability to play information (instructions) to the call-
er such as directions to the office or the instructions re-
corded in mailbox 991. In Amanda, this is done by
having the Do Not Disturb field set to ON.
automated attendant
A computer loaded with software (such as Amanda) ca-
pable of answering incoming lines and transferring calls
to extensions based on DTMF entered by the caller.
back-door attendant
An automated attendant answering specific incoming
CO lines dedicated to calls from those callers who do not
wish to go through the live attendant (receptionist or op-
erator).
blind transfer (unsupervised
transfer)
The execution of an H token (to accomplish a hangup)
after dialing an extension. This, in effect, releases the
call to the extension and is usually done to make the tele-
phone port available for the next call more quickly. (Al-
so, see
supervised call transfer
.)
Do not use Call Screening with an unsupervised transfer.
If you do, the caller is screened, but the user never hears
that recording.
Содержание [email protected]/DOS
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