Amanda Amanda@Work.Group/DOS, Руководство администратора

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Chapter 1: Introducing Amanda 7
The Power of Mailboxes
Amanda makes a distinction between the mailbox and the user’s extension,
although they are usually the same number. The mailbox is the number for a
record in Amanda’s database. The extension is what Amanda must dial to
transfer a call. By making this distinction, Amanda can provide powerful
features through her Token Programming Language.
All of Amanda’s mailboxes are stored in a single database, so no two users
can have the same number. For example, you can have only one mailbox 0
(usually the company operator). To use 0 more that once, Amanda provides
single-digit menus. When you define a single-digit menu, you provide a
mailbox to be processed for each number on the menu (1–9 and 0). Amanda
processes that mailbox when the user or caller selects the corresponding
menu number. For example, if a caller is in mailbox 100 and mailbox 100
maps the menu number 0 to mailbox 222, then Amanda sends callers who
press 0 to mailbox 222 rather than to the company operator designated as
mailbox 0.
When a digit is not mapped as a menu number, Amanda treats the digit as a
mailbox. For example, if 0 is not mapped, the caller who enters it reaches
mailbox 0, which is usually the operator. Similarly, if a caller enters more
than one digit, such as 123, the caller reaches mailbox 123 (if it exists).
Processing Calls and Mailboxes
To learn the basics of Amanda’s call processing capabilities, you must
understand the following concepts.
• How Amanda processes a call by going from one mailbox to another
• How Amanda processes an individual mailbox based on the contents
of its fields