17
Before Calling For Service
Problem
Solution
Refrigerator does not
operate.
•
Make sure freezer control is on.
•
Make sure refrigerator is plugged in. If not, firmly plug the cord into a live outlet
with proper voltage.
•
Check fuse or circuit breaker. Plug in another item at that wall outlet. If outlet
does not work, replace the fuse or reset the circuit.
•
If freezer control is on, light works but 2 fans and compressor are not
operating, refrigerator may be in defrost cycle. Wait 40 minutes to see if
refrigerator restarts.
Refrigerator still will not
operate.
•
Unplug refrigerator. Transfer food to another refrigerator or place dry ice in
freezer section to preserve food. Call for service.
Food temperature appears
too warm.
•
See above sections.
•
Allow time for recently added warm food to reach refrigerator or freezer
temperature. Adding food warms the refrigerator. It can take a few hours for the
refrigerator to return to normal temperature.
•
Check gaskets for proper seal. Gaskets should seal tightly to cabinet.
•
Clean condenser coil. See “Condenser Coil” instructions in “Care and
Cleaning” section.
•
Adjust refrigerator and or freezer control. See “Setting Controls” instructions in
“Controls” section.
•
Freezer or refrigerator light stays on. If light stays on, call service.
•
Return air vents behind crisper are blocked restricting airflow. Locate return air
vent behind crispers and remove any debrisis that blocks vents or restricts
airflow.
Chiller Fresh™ System
temperature is too warm.
•
Slide control to colder setting.
•
Adjust freezer control to colder setting. See “Setting Controls” instructions of
“Controls” section.
•
Verify Chiller Fresh™ System cap has been moved if drawer has been moved
from left to right side of cabinet. See “Chiller Fresh™ System” section.
Food temperature is too
cold.
•
Clean condenser coil. See “Condenser Coil” instructions in “Care and Cleaning
section.
•
Adjust refrigerator control. See “Setting Controls” instructions in “Controls”
section.
•
Adjust freezer control to warmer setting. See “Setting Controls” instructions in
“Controls” section. Allow several hours for temperature to adjust.
•
Verify plastic cap is in place near Chiller Fresh™ System. See “Chiller Fresh™
System” section.
Refrigerator runs too
frequently.
•
It may be normal to maintain constant temperature.
•
Doors have been opened frequently or for an extended period of time. When
the door is opened warm humid air is allowed into the refrigerator. The more
the door is opened the more warm air the refrigerator must cool.
•
Allow time for recently added warm food to reach refrigerator or freezer
temperature. It can take a few hours for the refrigerator to return to normal
temperature.
•
Clean condenser coil. See “Condenser Coil” instructions in “Care and
Cleaning” section.
•
Adjust freezer control. See “Setting Controls” instructions in “Controls” section.
•
Check gaskets for proper seal. Gaskets should seal tightly to cabinet.
•
Freezer light stays on. If light stays on, call service
•
Make sure refrigerator is level. See “Leveling Refrigerator” section of
Installation Instructions.