HEH214
Outdoor Metallic
Demoiselle Crane Décor
Limited Warranty Information
Thank you for choosing an Alpine product! We aim to please with our wide range of products
including Fountains, Birdbaths, Statuary, and Pond Supplies & More. All of our products are
constructed from the highest quality materials. In the event that we have not achieved our usual
standard of excellence, we will repair or replace, at our discretion, within the warranty period. A valid
proof of purchase, with the purchase date clearly indicated, must be provided. Photos of defective
merchandise will also be required to help distinguish the actual cause of the defect. Please read
below for a detailed description of warranty coverage.
Water Damage
Alpine products are not manufactured to withstand extreme temperatures. Improper storage
that allows water to freeze within a product may cause damage, is considered negligence,
and will not be covered under this warranty. The use of “hard water,” and/or caustic cleaners,
can affect the painted or other finishes. Failure to keep the unit clean, and use of such
additives/cleaners, will also void the warranty. Please note: for fountains, it is normal for
some splashing to occur and protecting the immediate surfaces is not the responsibility of
Alpine Corporation.
Paint & Color (Retention and/or Loss)
The use of water will cause natural erosion to the color. This area can be touched up using
standard paint. The paint is designed to protect the entire finish against breakdown of color.
As with any product, all finishes with time will gradually fade and discolor. The warranty will
only cover against severe or complete fading, within the first year from date of purchase, with
the above exclusion.
Procedure/Service
Should a warranty/claim be needed, you should contact the retailer from whom you
purchased the product. If that is not an option, you can contact Alpine Corporation at
. When contacting Alpine Corporation, you must be prepared to show
proof of purchase, provide photographs and any other information needed to validate your
claim. This may be necessary to distinguish between a partial or complete replacement of a
defective product. The warranty does not cover any items with multiple parts; the warranty
will ONLY cover the individual component of the unit/item that may be
defective. Replacement parts can be made available to a consumer through the original
selling party, or an approved parts retailer. If this is not an option, contact our customer
service department.
Item is covered under
one year limited warranty
from the date of
purchase. When requesting replacement parts due to a warranty claim after 30 days
of purchase, credit card information will be requested for shipping charges.
Not Covered Under Warranty
The limited warranty will NOT cover cases of damages due to:
1.
Damages caused in Transit
2.
Inadequate care and/or neglect
3.
Environmental and/or natural elements
4.
Immersion in water, unless specified
5.
Improper Installation/Storage and/or Maintenance
This warranty is void if the product has been damaged by accident, misuse, negligence, improper
installation and/or modifications have occurred. This includes any and/or all defects arising out of
freezing water damage, hard water damage, failure to keep the unit clean and free of harmful
additives suc
h as bleach, chlorine, etc…. which affects the paint and/or parts. This warranty also
does not cover any additional charges or installation, removal, disposal and/or shipping costs or
consequential damage associated with any warranty claim.
